

Microsoft Entra External ID and Idira IGA compete in the identity management sector. Microsoft Entra External ID appears to have a slight upper hand in terms of technical support and deployment flexibility.
Features: Microsoft Entra External ID enhances operational efficiency through easy setup and centralized user management. Key features include multi-factor authentication, secure third-party integration via SAML, and adaptive authentication. Idira IGA focuses on security with features such as credential masking, time-bound access, and automated access reviews, excelling in governance capabilities.
Room for Improvement: Microsoft Entra External ID needs to improve synchronization times and provide a predictable pricing structure. Expanding customizable login dialogs and adaptive authentication features are also suggested. Idira IGA should enhance its reporting functionality, streamline user interfaces, and offer more automated de-provisioning solutions to reduce manual intervention.
Ease of Deployment and Customer Service: Microsoft Entra External ID supports diverse environments including public, on-premises, and hybrid cloud, which broadens its user appeal. Despite generally positive technical support reviews, inconsistencies persist. Idira IGA provides similar deployment options but faces criticism for technical support, marked by unresolved issues and delays, impacting customer satisfaction.
Pricing and ROI: Microsoft Entra External ID's complex licensing can increase costs as the user base grows, but offers operational time savings. Idira IGA presents a moderately cost-effective licensing model with savings potential in multi-year subscriptions, though it may not fully cover complex integrations without additional costs.
Any deployment takes time to mature, and CyberArk IGA Powered by Zilla does provide benefits immediately in terms of quick adoption of finding out the privileged access identities by running through their crawler.
Return of investment has been seen in fewer employee count needed to manage the access and role, which can be a very tedious task in a huge enterprise business.
CyberArk IGA Powered by Zilla saves me almost twenty to forty percent of my time in reducing all kinds of tasks.
It has led to cost savings as well as time savings because I can use a single solution for all applications.
Companies can leverage it for setting up external identities without needing to develop their own solutions.
In terms of return on investment, prior to using this product, our company managed our own mail server with all internal authentication happening on premises, resulting in a ROI in the thousands every year.
Most of the time, they manage to provide a solution within two to three days, making their support highly rated and effective.
The type of support agreement or contract you have with them determines the level of support provided.
When I send a request, they respond, but getting an actual time slot to work with the customer to resolve the issue sometimes delays.
Companies without a Microsoft license for Entra ID or Azure portal cannot add Azure AD B2C, creating logistical issues for some of my clients who are unable to evaluate the platform.
The support for business applications, infrastructure support, and Entra has been mostly positive with highly skilled technicians.
The documentation is very thorough, reducing the need for support.
For larger environments using CyberArk IGA Powered by Zilla, scalability depends on the integration environment being implemented and the skill set behind it.
It is quite scalable, and we can definitely scale up or scale down.
CyberArk IGA Powered by Zilla works well for scalability as it supports distributed environments and integrates with cloud platforms, making it useful for hybrid and cloud setups.
This is one of EID's weak points compared to Azure AD B2C, which offers customizable authentication options, including attribute and password combinations.
End-user workloads experience increased latency in a cloud environment compared to on-premises resources.
Microsoft Entra External ID is quite scalable, and I would rate its scalability between eight and nine out of ten.
As long as you are maintaining the patches and upgrades in time, the vault, which is the main central component, is very good.
CyberArk IGA Powered by Zilla is quite stable, with no experience of data breaches or leakage.
I rate the stability of CyberArk IGA Powered by Zilla as very high, around nine to ten.
I'd rate the stability of the Microsoft Entra External ID as a 10.
The stability of this solution is very good.
I have not encountered any stability issues with Microsoft Entra External ID.
Careful consideration should be given when deciding about use cases and reaching out to the customer support team to check out the product compatibility and the integration with the end application that you may have in your environment before making a buying decision.
Integrating CyberArk IGA Powered by Zilla with banking applications such as T24 is very tough to accomplish.
I would suggest enhancing the reporting functionality of CyberArk IGA Powered by Zilla, as it could benefit from more customization or advanced filtering for auditing purposes.
This is particularly challenging during enterprise agreement renewals, as it's difficult for customers to review costs leading to lengthy negotiations.
Enhanced customizable login options and the ability to use attribute password logins are critical features that are required for Microsoft Entra External ID to gain dominance in the authentication market.
I would like to see a more detailed alert system that provides a summary of why alerts are generated, who is generating them, and the reasons behind it.
The Zilla-powered module entry level may cost up to $45,000 per year, depending on how many applications and the user access is needed.
My experience with the licensing cost shows that CyberArk is never reasonable on pricing.
Opting for multi-year subscriptions can be more economical.
Regarding pricing, the cost seems high for single sign-on, especially for external applications like Oracle.
Microsoft's pricing is complex and difficult to fathom due to a range of different licensing options.
The cost can be a factor for Microsoft Entra External ID, but in general, it offers a scalable and efficient solution compared to deploying individual solutions.
The best feature is definitely the AI component, which includes evidence generation for audit and compliance, addressing one of our biggest challenges.
The functionalities of CyberArk PAM include monitoring of activities, which are recorded live for auditing purposes, and it integrates into almost every environment seamlessly.
We definitely achieved a lot in terms of security, mitigating business risk across all assets, saving time, and reducing the risk of account compromise and access compromise.
It is crucial for hybrid environments, especially for integrating existing on-site infrastructures with cloud-based Active Directory, such as in Office 365 implementations.
EID unifies workforce users with external business partners, which is a very strong feature.
The detailed monitoring and reporting in Microsoft Entra External ID support compliance efforts effectively.
| Product | Mindshare (%) |
|---|---|
| CyberArk IGA Powered by Zilla | 1.5% |
| Microsoft Entra External ID | 1.8% |
| Other | 96.7% |

| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 1 |
| Large Enterprise | 7 |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 2 |
| Large Enterprise | 6 |
CyberArk IGA Powered by Zilla is designed to streamline identity governance and administration by automating access controls and compliance processes, enhancing security and efficiency.
Known for its robust capabilities, CyberArk IGA Powered by Zilla offers comprehensive identity governance that simplifies policy enforcement and compliance management. It enables organizations to efficiently manage user access, reducing risks and ensuring secure operations. By leveraging automation, it minimizes manual tasks and enhances productivity.
What are the key features?
Which benefits or ROI should users consider?
CyberArk IGA Powered by Zilla is implemented across industries such as finance and healthcare, where regulatory compliance and data protection are critical. It helps organizations enhance their security postures while ensuring compliance with industry standards.
Microsoft Entra External ID provides streamlined identity management with features like Active Directory integration, multi-factor authentication, and centralized user management, supporting both B2C and B2E needs. It's designed to enhance security while simplifying access management across applications.
Microsoft Entra External ID enhances identity management by offering easy setup, robust monitoring, and centralized user management. It supports compliance with comprehensive reporting and integrates seamlessly with Azure. While it facilitates cross-company collaboration, user lifecycle management, and B2B guest access, users note the need for improved technical support, faster synchronization speeds, and more customizable interfaces. Integration with open-source software, legacy tools, and ERP systems is advised along with a more predictable pricing model and improved federated login security. Current licensing complexity and the need for more user-friendly interfaces are areas for development.
What are the most important features?In sectors like IT, finance, and healthcare, Microsoft Entra External ID is utilized for managing complex access needs and compliance requirements, supporting projects involving Active Directory, Microsoft Teams, and cloud-based infrastructures. These industries leverage its capabilities for managing identities and improving secure collaboration while ensuring alignment with existing on-premises systems.
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