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IBM Sterling Order Management vs Microsoft Dynamics vs SAP Business Suite comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

As of October 2025, in the Order Management Hubs category, the mindshare of IBM Sterling Order Management is 12.8%, down from 13.6% compared to the previous year. The mindshare of Microsoft Dynamics is 9.4%, up from 4.9% compared to the previous year. The mindshare of SAP Business Suite is 3.5%, up from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Order Management Hubs Market Share Distribution
ProductMarket Share (%)
Microsoft Dynamics9.4%
IBM Sterling Order Management12.8%
SAP Business Suite3.5%
Other74.3%
Order Management Hubs
 

Featured Reviews

it_user522132 - PeerSpot reviewer
Tracking orders is easy and it is intuitive. Sometimes when the load gets too much, it's a little slow.
It has a very good user interface. It makes my life easy, because I am from the quality testing team, so it's easy for me to track any order. Since I am from Target, I need to track orders; tracking is very easy through the IBM Order Management System. It is extremely intuitive.
Sahil Shahi - PeerSpot reviewer
Have struggled with support delays but have benefited from real-time tracking and reporting
I am not satisfied with the customized dashboard because there are many things that Microsoft could improve with their dashboards. Microsoft needs to work on the dashboard part for the CRM especially. The implementation partner should improve because in my organization, the company that implemented Microsoft Dynamics 365 CRM has not done a good job. Microsoft should know about their end customers, how they are doing, and what issues they are facing. Regarding integration with Office 365 and other Microsoft products, the Dynamics integration is good; there's no loophole between the connections. We are not using LinkedIn integration. Microsoft should have keen observation about their end customers, not just their partners. There are many partners globally, such as Gold partners or Platinum partners, and not everyone is accurate while implementing Microsoft Dynamics CRM. Microsoft should observe how end customers are using their product and provide tutorials so customers can communicate their needs to vendors or third-party partners. Connecting with end customers is necessary.
it_user795654 - PeerSpot reviewer
There is hardly any customization required for it, if implemented correctly. The UI needs improvement.
The UI: To train one user on SAP ECC takes at least two weeks. Though once familiarized, people can remember shortcuts and t-code for the change management is still high. Thanks to the vast majority of large organizations using SAP, the user adaption is a lot less if users come from SAP/GUI environments.
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869,202 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Comms Service Provider
15%
Computer Software Company
15%
Retailer
10%
Government
10%
Comms Service Provider
17%
Computer Software Company
11%
Government
8%
Hospitality Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise2
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise3
Large Enterprise4
 

Questions from the Community

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What is your experience regarding pricing and costs for Microsoft Dynamics?
My organization is not satisfied with the pricing, and I would rate it two.
What needs improvement with Microsoft Dynamics?
I am not satisfied with the customized dashboard because there are many things that Microsoft could improve with thei...
What is your primary use case for Microsoft Dynamics?
I work on Microsoft Dynamics 365. For CRM purposes, we use Microsoft Dynamics 365. We use Microsoft Dynamics 365 as a...
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Also Known As

Sterling Commerce Order Management
MS Dynamics
No data available
 

Overview

 

Sample Customers

Williams-Sonoma, Telus, Avalara, VolkerHighways, ISE Commerce, Frontline, UniCredit Group
Harris Farm Markets, Ariston Thermo Group, Delhi Integrated Multi-Modal Transit System Ltd., Zimbabwe Revenue Authority, Kodak Alaris, APi Group Inc, Thorlux Lighting, Aruba Networks, Ceskoslovenska obchodni banka, a. s. (CSOB)
Lenovo, Molson Coors Brewing Company, City of Boston, Colorado Department of Transportation, The NEC Group, University of Amsterdam, The Charmer Sunbelt Group, Alliander N.V., Chemion Logistik GmbH, National Football League, National Basketball Association, Direct Relief, CIR food, The VELUX Group
Find out what your peers are saying about Manhattan Associates, Blue Yonder, Microsoft and others in Order Management Hubs. Updated: September 2025.
869,202 professionals have used our research since 2012.