IBM Order Management vs Manhattan Active Omni comparison

IBM Order Management orchestrates cross-channel selling and order orchestration processes across a dynamic business network of customers, suppliers, and partners. IBM Order Management provides robust cross-channel functionality that can intelligently broker orders across many disparate systems, provide a global view of all inventory across the supply chain, and help you make changes to business processes based on changing market conditions.

Manhattan Active^® Omni is the first of its kind, engineered specifically to deliver on omnichannel promises. Born in the cloud with a microservices architecture, Manhattan Active Omni is a suite of order management, point of sale, and customer engagement solutions that is always current and fully extensible.

Our leading-edge technology shatters the boundaries between channels, enabling universal capabilities for any retail associate, in any location, at any time—with one application. It provides complete control of every aspect of omnichannel retail operations—at headquarters, in the contact center, or in the store. Everyone has the same holistic view of customers and their transactions, regardless of channel, with built-in case management, social listening, and communications. Retail store capabilities, including point of sale and clienteling, are presented in a modern user interface across any device, empowering store associates to support customers anywhere in the store.

Fine-grained tools for inventory visibility improve accuracy and availability across the enterprise, keeping promises and building loyalty. The most-advanced retail order management system makes the entire lifecycle of order fulfillment for orders from any channel seamless, precise and exceptional. With store inventory and store fulfillment, retail stores become fulfillment points enabled with the technology to operate as effectively and efficiently as distribution centers.