"HelpSystems Powertech's feature that I have found most valuable is its flexibility. It is able to be extended. A lot of the products these days, especially the ones on the cloud, are limited and can't handle all the use cases. Often there is not even a way to customize the application to meet uncommon use cases and HelpSystems provides an infrastructure that lends itself to the ability to be customized."
"If you using IGA or access controls solutions then this solution is a good addon. Once Hitachi ID Privileged Access Manager is set up it does not require a lot of maintenance or attention."
"In terms of what could be improved, I would say the support of the product. It's hard to get support for it. I think this is emblematic of the fact that they don't have a lot of employees who have long-term experience with it."
"Hitachi ID Privileged Access Manager is cumbersome and it does not operate by itself and relies on other solutions. Overall the way you configure things is a bit awkward compared to other solutions, such as Cyberark and Thycotic. The interface could be more intuitive, some features I expected to be easily accessible I had to search around for them. There needs to be more centralization."
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HelpSystems Powertech Identity & Access Manager is ranked 13th in Privileged Access Management (PAM) with 1 review while Hitachi ID Privileged Access Manager is ranked 12th in Privileged Access Management (PAM) with 1 review. HelpSystems Powertech Identity & Access Manager is rated 5.0, while Hitachi ID Privileged Access Manager is rated 7.0. The top reviewer of HelpSystems Powertech Identity & Access Manager writes "Inexperienced support for old product, but good flexibility for use case customization". On the other hand, the top reviewer of Hitachi ID Privileged Access Manager writes "Responsive support, requires little maintenance, but configuration could be easier". HelpSystems Powertech Identity & Access Manager is most compared with CyberArk Privileged Access Manager, whereas Hitachi ID Privileged Access Manager is most compared with CyberArk Privileged Access Manager and Delinea Privileged Access Service.
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