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Heap vs Tealium Customer Data Hub comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Heap
Average Rating
7.8
Number of Reviews
7
Ranking in other categories
Web Analytics (4th)
Tealium Customer Data Hub
Average Rating
8.6
Number of Reviews
14
Ranking in other categories
Tag Management (1st), AI Customer Experience Personalization (5th)
 

Mindshare comparison

While both are Marketing Applications solutions, they serve different purposes. Heap is designed for Web Analytics and holds a mindshare of 7.7%, up 6.2% compared to last year.
Tealium Customer Data Hub, on the other hand, focuses on Tag Management, holds 18.2% mindshare, down 40.0% since last year.
Web Analytics Market Share Distribution
ProductMarket Share (%)
Heap7.7%
Amplitude15.6%
Google Analytics 36012.6%
Other64.1%
Web Analytics
Tag Management Market Share Distribution
ProductMarket Share (%)
Tealium Customer Data Hub18.2%
Qubit Opentag33.4%
Google Tag Manager27.6%
Other20.80000000000001%
Tag Management
 

Featured Reviews

JF
Engagement Manager at TheMathCompany
Provides actionable user behavior insights and improves feature prioritization decisions
I didn't encounter many components that were annoying. One main area of frustration was finding data. When wanting to find data about clicks on a specific UI feature, element, or button, sometimes the objects were not named in a descriptive way. That was our problem on the implementation side, not Heap's. I also found that the analytics dashboards in Heap couldn't be customized as much as desired. I couldn't adjust the charts in the widgets or the settings on each widget to the level wanted in either data granularity or physical size of the widget on the dashboard page. Additional flexibility in dashboard building and widget building would be beneficial.
Mihai Milea - PeerSpot reviewer
Digital Strategy Manager - Tealium SME at Indegene
Used for tag management and its CDP capabilities
I really enjoy Tealium as a whole, including its tag management part and its CDP capability. I'll break it down into two parts. Tealium is the only tool available on the market for tag management designed properly for enterprise users. It already has a lot of ready-made integrations that you can customize according to your needs. Tealium's system combines tags with the concept of extensions. The way in which you can scope these extensions will allow you to greatly simplify your work when it comes to managing complex implementations. You could theoretically do the same things with Google tag manager. Generally, simple things are easier to do in Google Tag Manager. Very complicated things are done in a much easier, much smoother, and much more logical way Tealium compared to other tag management tools. Tealium is a complex tool. Although it's advertised as a no-code platform, that is really not the case. If you use your tag management system at a high enough level, you cannot rely just on the ready-made integrations and the out-of-the-box features. The same thing applies to Google Tag Manager. In many cases, you will also need to write code. However, Tealium allows you to deploy that code and control it throughout your implementation at a much more granular level, allowing you to do complicated things in a very streamlined fashion. For the Tealium CDP part, the tool has many ready-made integrations, and the concept of Webhooks allows you to integrate with pretty much anything else. The available consent manager integrations also make sending consent values across your entire tech stack much easier. It's part of the same platform and designed to be easily integrated with most consent management platforms. This consent integration feature is great for integration between your tag management and your CMP. You will still need to develop your own CMP or consent manager for extremely complicated scenarios. However, developing your own consent manager is much easier because Tealium has the consent manager API, which allows you to use a lot of ready-made functionality within your own code. The heavy lifting of that technical solution is handled through the API. For that sort of work, you need a developer. You won't be able to use someone who just analyzes data. You need someone technical who understands the JavaScript behind it to deliver this solution. It will be much quicker for a developer to deliver this solution using Tealium's APIs rather than coding everything from scratch and doing DevOps work to build the infrastructure. With Tealium, you can use your own infrastructure alongside Tealium's API. You need to write your own custom functionalities that you can integrate with Tealium's API capabilities.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"An immensely useful feature is the retention graphs with the ability to generate retention data for individual features."
"Discerning application and UX weak points, driving better user retention."
"You can track customer behavior with your project, such as how the customer envisions, navigates, uses CPA, and every touch point on the website. You can plan to optimize the phases and the customer behavior of the journey."
"What I like best about it is the session replay feature. It saves a lot of time. I don't need to go and debug or replicate issues multiple times. We can go to the session replay for a few minutes. We can ask when the issue occurred, go to that time in the replay, and see whether the user made a mistake or if there's an app caching issue. That has been very helpful."
"The reporting has helped improve investor relations and let us quantify our growth and progress with ease."
"The initial setup process was straightforward."
"Heap enables one to easily track how customers use one's applications on both the web and mobile."
"With its ability to easily define user events, one can easily detect how one can better optimize one's product to drive better retention and feature use."
"The product's deployment phase is really easy."
"Tealium's ease of use and multiple out-of-the-box integrations set it apart from other tools."
"The product's initial setup phase is very easy."
"The tool helps us see the audience's journey."
"The best thing about Tealium is that we can customize the tracking features."
"The baseline creation of the tags is one of the tool's features that I like."
"The tool offers a wide variety of extension stacks."
"I really enjoy Tealium as a whole, including its tag management part and its CDP capability."
 

Cons

"Based on my experience, there's some room for improvement. The application is a bit slow. Also, I must read through old documentation when I need to check for new features. It's not very user-friendly. Once you're in the application, it's easy because it has many features. But for first-time users, you have to go through all the documents, which can be challenging."
"The product could benefit from more advanced UI features."
"Their analytics could be more user-friendly."
"It's more expensive."
"Some areas need attention in terms of improvements for the Tealium Customer Data Hub. For example, audience sizing could be improved because it can only process up to one lakh users per day when trying to get a historical audience. Improvements are also needed in areas like dashboarding. Although they have introduced new features like Audience Insights, there's still room for enhancement."
"It would be good if the tool had a console inside it to help meet complex requirements."
"Tealium lags is in the tag templates."
"In terms of the tool's real-time data capabilities, I think there are a few issues where improvements are required."
"The solution's documentation could be vastly improved to make life easier for people using it on a regular basis."
"The solution’s user interface could be improved."
"Tealium AudienceStream does not support concurrent development."
"Sometimes, the extensions do not load properly before and after events."
 

Pricing and Cost Advice

"Heap's pricing can be heavy according to the usage and requirements for control billing."
"The solution is expensive."
"Tealium Customer Data Hub is an expensive solution, but it is not more expensive than Adobe."
"In Tealium, there is something called events, and the pricing is dependent on the event. You will be charged only if you have active data flowing it in and out."
"The price is based on event volume."
"Tealium's pricing can be expensive compared to others, but it's worth the investment due to its extensive features and capabilities."
"The tool's price is somewhere in the middle, meaning it is not too expensive and not too cheap either. The pricing model comes with flexibility."
"It's not as expensive as other tools."
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Top Industries

By visitors reading reviews
Real Estate/Law Firm
15%
Computer Software Company
14%
Insurance Company
9%
Manufacturing Company
8%
Energy/Utilities Company
15%
Computer Software Company
10%
Manufacturing Company
9%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise2
Large Enterprise4
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise10
 

Questions from the Community

What is your experience regarding pricing and costs for Heap?
My experience with pricing, setup cost, and licensing was a smoother process, and my teammates helped me out because I don't have clear information about pricing. It was a cost-efficient way to get...
What needs improvement with Heap?
I recommend making Heap stronger, more user-friendly, and integrating it with other apps such as Instagram, Facebook, LinkedIn, and even smaller platforms such as Reddit. If it is integrated with A...
What advice do you have for others considering Heap?
My advice to others looking into using Heap is to use auto-capture and complete capture a lot because these two features are really amazing compared to its competitors. The reports it generates, th...
What is your experience regarding pricing and costs for Tealium Customer Data Hub?
In Tealium, there is something called events, and the pricing is dependent on the event. You will be charged only if you have active data flowing it in and out. We try to do the development that my...
What needs improvement with Tealium Customer Data Hub?
Everything in Tealium is pre-built, and it is customizable to play around with the data. The data that I get has little room to be enriched or modified. A little bit of coding would be helpful, esp...
What is your primary use case for Tealium Customer Data Hub?
My company is into CDP tools. Based on user behavior, my company chooses the next best action that needs to be done. All the data my company has, even before we had Adobe or some other different sy...
 

Comparisons

 

Overview

 

Sample Customers

Zendesk, Marketo, Ernst & Young, Salesforce
L.L. Bean, Tripping.com, Charter Communications, Lincoln Financial Group, Citrix, Luxottica, Electronic Arts, HARMAN International, ALM Media, American Eagle, Ancestry.com, Brand New Day
Find out what your peers are saying about Amplitude, Snowflake Computing, Google and others in Web Analytics. Updated: December 2025.
879,853 professionals have used our research since 2012.