Coming October 25: PeerSpot Awards will be announced! Learn more

HCL Campaign vs Oracle Service Cloud comparison

Cancel
You must select at least 2 products to compare!
monday Logo
5,943 views|3,428 comparisons
HCL Logo
324 views|269 comparisons
Oracle Logo
1,550 views|1,120 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between HCL Campaign and Oracle Service Cloud based on real PeerSpot user reviews.

Find out in this report how the two Marketing Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed HCL Campaign vs. Oracle Service Cloud report (Updated: September 2022).
635,513 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "I wasn't involved with the licensing, but I believe it's negotiable."
  • "The solution is quite inexpensive. For example, we pay $8,500 for 75 users. It's somewhere around $100 a user, approximately."
  • "The project manager would be responsible for any licensing fees. As an end-user, we just follow suit."
  • "Fees are paid monthly per user."
  • "The price is reasonable for the number of users we have."
  • "I am using its free version."
  • "We tell others it's about $2200 for a ten-person plan and it can be adjusted; it's easy to scale."
  • More monday.com Pricing and Cost Advice →

    Information Not Available
  • "Licensing fees are on the higher end and I rate them an eight out of ten."
  • More Oracle Service Cloud Pricing and Cost Advice →

    report
    Use our free recommendation engine to learn which Marketing Management solutions are best for your needs.
    635,513 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:Monday.com is one of the best project management softwares available on the market. It lets you create and customize the… more »
    Top Answer:We have project overviews to keep track of each client and project and I can also see what the other managers are doing… more »
    Top Answer:Monday could be improved if it could be linked with Google Calendar. This way, I can add deadlines directly on Monday… more »
    Ask a question

    Earn 20 points

    Top Answer:Everything is managed by Oracle, so they have security in place.
    Top Answer:Oracle has to work on the interface for this solution. The user experience has to be much better. They have to work on… more »
    Top Answer:This product is used to provide and kind of service that is related to customer support.
    Comparisons
    Also Known As
    DaPulse
    IBM Campaign, IBM Unica
    Oracle RightNow
    Learn More
    Overview

    monday.com is a cloud-based platform that allows teams to design their own work management software and applications. monday.com is a basic yet intuitive work operating system that facilitates teamwork in these ways:

    • Allows teams to define workflows

    • Adapts to changing demands

    • Establishes transparency

    • Allows for collaboration

    • Eliminates manual grunt work

    monday.com is extremely adaptable and may be utilized in any sector and for any workflow. You can build your apps to match your specific operational needs and modify your boards, dashboards, and documents to fit your team properly. It may be used for anything, including projects and procedures, and it can be used across teams, departments, leaders, and organizations.

    Here are a few examples of how monday.com software can be put to good use:

    • Marketing pipelines
    • Recruitment procedures
    • Video production planning
    • Tracking progress
    • Product timelines
    • Business management
    • Design planning
    • Bug tracking
    • Event planning
    • Construction planning

    monday.com Features

    monday.com has many valuable features. Some of the most useful ones include:

    • Customized workflows
    • Task prioritizing
    • File sharing
    • Drag-and-drop
    • Context-aware communication
    • Progress and milestone monitoring

    The most popular key features include:

    • Work scheduling: monday.com’s Workload feature allows you to accurately assign and schedule team members at any given time. Check who's available and who isn't so you may reschedule or reassign work as needed to meet all of your project deadlines.
    • Tracking time for tasks: It's crucial to know where your time goes, especially if you're invoicing clients by the hour. Greater work precision is achieved by having a clear grasp of how much time is spent on each task because you’re able to make more informed decisions about how you spend your time.
    • Automated processes: Automations eliminate the need for manual labor in the completion of repetitive tasks.
    • At-a-glance dashboards: Dashboards are an excellent method to quickly see what's essential. They make it simple to gather useful information, manage project progress, predict effort, and keep track of budgets. They also keep your team focused and engaged on the high-level objectives that drive progress.
    • Integration with external tools: With two-click integrations, you can easily make monday.com your primary work hub. Integrate popular external apps like Jira and Slack, as well as Gmail and Mailchimp, to optimize your workflow even further.
    • Varied options for viewing data with Views: monday.com provides a number of ways to examine the data in your boards, including Gantt Chart View for project plans and Chart View for progress tracking. Views helps you to take a fresh perspective on things and obtain crucial insights that you might not have gotten otherwise.

    Reviews from Real Users

    monday.com stands out among its competitors for a number of reasons. Two major ones are its task status feature and its ability to integrate with external apps. PeerSpot users take note of the advantages of these features in their reviews:

    Ben D., Front End Developer at a marketing services firm, writes of the product, “Their flagship feature, what used to be called the pulse, is great. Pulse offers great management. Being able to see everything at a glance and check task status, is wonderful. They use subtasks and the simple aspects of task management have been really helpful.”

    Another PeerSpot reviewer, the Head of Projects at Smart Media SA, notes, “The boards offer an amazing and clear view of my tasks, campaigns, and progress. Automations especially with Slack and Outlook help with keeping my team up-to-date always. Graphs and charts are valuable for reporting purposes and to track progress made. Workforms/surveys are valuable and a very cool added feature.”

    IBM Campaign helps marketers design, execute, measure and optimize outbound marketing campaigns. This sophisticated omni-channel campaign management solution allows marketers to perform deep segmentation over multiple data sources to deliver tailored messages to huge volumes of contacts.

    IBM Campaign enables you to:

    Build a targeted, ongoing dialogue with customers and prospects using available data from local, cloud and third-party repositories including previous interactions and responses, current behaviors and events, big data and more.

    Manage your full campaign logic and campaign delivery including audience segmentation, ad-hoc field creation, exclusions, assignment of offers and channels, and the ability to directly execute delivery of email, mobile push and SMS campaigns.

    Reuse campaign management building blocks including audiences, segments, offers, treatments and exclusion rules.

    Accurately measure and report on marketing activities to enhance insights, decision making and marketing accountability.

    Choose an on-premise or cloud deployment model of preference.

    Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

    This flexible and scalable platform includes:

    • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
    • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
    • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
    • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
    • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

      For more information visit https://cloud.oracle.com/en_US/service-cloud

    Offer
    Learn more about monday.com
    Learn more about HCL Campaign
    Learn more about Oracle Service Cloud
    Sample Customers
    Raw Digital, Wix, Discovery, Frost & Sullivan, Adidas, Asos, Uber
    Jabil Circuit, Infinity Computers and Communications Company, Bridgevine, KCE Electronics Public Company Limited, Uvionics Tech, United Rentals, Apptimate AB, Cablevision, Gwinnett County Public Schools, Vita Group, Vodafone Espana S.A.U., Scania IT
    Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
    Top Industries
    REVIEWERS
    Marketing Services Firm18%
    Non Tech Company8%
    Retailer7%
    Manufacturing Company7%
    VISITORS READING REVIEWS
    Computer Software Company12%
    Government9%
    Financial Services Firm7%
    Comms Service Provider7%
    VISITORS READING REVIEWS
    Computer Software Company32%
    Financial Services Firm11%
    Comms Service Provider9%
    Energy/Utilities Company9%
    VISITORS READING REVIEWS
    Computer Software Company28%
    Financial Services Firm11%
    Comms Service Provider10%
    Healthcare Company6%
    Company Size
    REVIEWERS
    Small Business79%
    Midsize Enterprise12%
    Large Enterprise9%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise14%
    Large Enterprise62%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise9%
    Large Enterprise75%
    REVIEWERS
    Small Business44%
    Midsize Enterprise17%
    Large Enterprise39%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise11%
    Large Enterprise69%
    Buyer's Guide
    Marketing Management
    September 2022
    Find out what your peers are saying about monday, Salesforce, Microsoft and others in Marketing Management. Updated: September 2022.
    635,513 professionals have used our research since 2012.

    HCL Campaign is ranked 13th in Marketing Management while Oracle Service Cloud is ranked 6th in Marketing Management with 3 reviews. HCL Campaign is rated 0.0, while Oracle Service Cloud is rated 9.0. On the other hand, the top reviewer of Oracle Service Cloud writes "It has lots of APIs to integrate with other solutions". HCL Campaign is most compared with Adobe Campaign and Salesforce Marketing Cloud, whereas Oracle Service Cloud is most compared with Oracle CX Sales, Siebel CRM, QuickBase, Microsoft Dynamics CRM and Salesforce Service Cloud.

    See our list of best Marketing Management vendors.

    We monitor all Marketing Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.