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Grafana Loki vs Logpoint comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
1.0
Companies gain significant ROI with Grafana Loki's quick setup, cost-effectiveness, and efficiency in resolving issues, enhancing operational insights.
Sentiment score
6.7
Logpoint ensures compliance, cost predictability, and security, offering 40% ROI and fulfilling Department of Defense contract needs.
Loki leads to significant cost savings by reducing server downtime and aiding engineers in prompt issue resolution.
Manager Director at Earth
 

Customer Service

Sentiment score
7.2
Grafana Loki support is praised, but many prefer community resources and forums over official channels for problem-solving.
Sentiment score
7.3
Logpoint's customer service is improving, but response times and communication barriers lead to varied user experiences worldwide.
We have not had to open any tickets yet, as we solve issues through forums and wikis.
Manager Director at Earth
I usually do not use official support; I typically rely on community blogs and forums for support of Grafana Loki.
Senior System Engineer at Novell
Logpoint's customer support is not sufficient with only one engineer in the US.
Cyber Security Analyst at Pacific Propeller
The technical support for Logpoint is very good, and I would rate it as nine out of ten.
CEO at a tech consulting company with 1-10 employees
I recommend a submission to Logpoint because I worked with it before.
System Engineer at Corporate Projukti Limited
 

Scalability Issues

Sentiment score
6.5
Grafana Loki is praised for its scalability, effectively managing diverse user bases and handling extensive log data seamlessly.
Sentiment score
7.2
LogPoint's modular design ensures effective scalability across enterprise environments, integrating seamlessly and handling growth efficiently with high user ratings.
Loki offers great scalability, allowing us to manage and compress logs extensively.
Manager Director at Earth
It is web-based and accommodates the expansion of our organization.
Cyber Security Analyst at Pacific Propeller
Logpoint is scalable and capable of expanding.
CEO at a tech consulting company with 1-10 employees
 

Stability Issues

Sentiment score
7.7
Grafana Loki is stable and reliable, though some report issues like outdated authentication and log retrieval difficulties.
Sentiment score
6.4
Logpoint offers stable performance on adequate hardware but faces issues with limited resources, occasional bugs, and diverse log handling.
I have received reports indicating glitches and downtimes with Logpoint.
CEO at a tech consulting company with 1-10 employees
 

Room For Improvement

Grafana Loki needs improved usability, integration, and features like customizable reports, better UI, security, and machine learning analytics.
Logpoint faces challenges in integration, user experience, and support, requiring improvements in detection, deployment, and interface customization.
Improvements could be made in the enablement of the product, addressing the complexity of implementing these tools.
Regional Associate & Engineer at a outsourcing company with 1,001-5,000 employees
It would be beneficial if Loki could directly access Windows Server logs or events directly from the servers.
Manager Director at Earth
Dealing with foreign entities for support was a challenge, leading us to switch providers due to lack of adequate support.
Cyber Security Analyst at Pacific Propeller
Logpoint's UEBA is a weak point, while Exabeam's UEBA has extra AI through automation.
System Engineer at Corporate Projukti Limited
Logpoint needs to be cloud-native, as currently, it is not.
CEO at a tech consulting company with 1-10 employees
 

Setup Cost

Grafana Loki's open-source and affordable cloud options make it appealing to cost-conscious enterprises seeking scalable logging solutions.
Logpoint offers affordable, transparent pricing with fixed and subscription options, remaining competitive compared to other SIEM solutions.
The cloud version is competitively priced compared to other market solutions.
Manager Director at Earth
Since it is an open source tool, there are no charges or fees.
Senior System Engineer at Novell
I rate the pricing at eight, suggesting it's relatively good or affordable.
CEO at a tech consulting company with 1-10 employees
 

Valuable Features

Grafana Loki offers cost-effective log management, strong integration, and user-friendly features, ideal for Kubernetes and real-time metrics.
Logpoint excels with advanced logging, user-friendly interface, cost-effective pricing, and integrates UEBA and SOAR in one package.
It provides a clear picture about the state of the system and gives needed information for taking action and quickly fixing problems.
Senior System Engineer at Novell
Grafana Loki is notably cost-effective.
Regional Associate & Engineer at a outsourcing company with 1,001-5,000 employees
The most valuable part of Loki is the ability to filter logs by keywords and devices.
Manager Director at Earth
The UEBA enables us to monitor at the device level, and SOAR provides playbooks and templates that we can modify and incorporate into the platform.
Cyber Security Analyst at Pacific Propeller
The most valuable feature, which is endpoint security, is included in Logpoint, and an extra feature is the integration.
System Engineer at Corporate Projukti Limited
It effectively facilitates logging and log storage and assists in security event management by ingesting security events.
CEO at a tech consulting company with 1-10 employees
 

Categories and Ranking

Grafana Loki
Ranking in Log Management
7th
Average Rating
8.2
Reviews Sentiment
6.3
Number of Reviews
19
Ranking in other categories
No ranking in other categories
Logpoint
Ranking in Log Management
30th
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
24
Ranking in other categories
Security Information and Event Management (SIEM) (29th), User Entity Behavior Analytics (UEBA) (15th), Endpoint Detection and Response (EDR) (34th), Security Orchestration Automation and Response (SOAR) (19th)
 

Mindshare comparison

As of April 2026, in the Log Management category, the mindshare of Grafana Loki is 4.1%, down from 8.5% compared to the previous year. The mindshare of Logpoint is 0.9%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Log Management Mindshare Distribution
ProductMindshare (%)
Grafana Loki4.1%
Logpoint0.9%
Other95.0%
Log Management
 

Featured Reviews

reviewer2350791 - PeerSpot reviewer
Regional Associate & Engineer at a outsourcing company with 1,001-5,000 employees
Offers cost-effective log management with strong correlation features across observability tools
Grafana Loki's open-source capability is a significant benefit. Grafana has invested in making their enterprise tools competitive with other APM tools, facilitating cross-correlation with Mimir and Tempo for metrics and tracing. The tool offers good search functionality, and its on-premises capability is advantageous. The indexing performance is strong, making it a robust log management tool. Grafana Loki is notably cost-effective.
Rifat Hasan - PeerSpot reviewer
System Engineer at Corporate Projukti Limited
Has lacked proper integration and consistent support communication
I selected Logpoint for the pricing as it is reasonable. I am located in Bangladesh, South Asia, Dhaka. I have tried to contact Exabeam by mail repeatedly, but there has been no response. My company, Corporate Projukti Limited, including my Bangladesh area head, technical director, and team manager, have sent emails to contact Exabeam solution, but there is no response. There is already a distributor in Bangladesh. The weakness with Logpoint is UEBA. UEBA is recommended, but not extra. Exabeam's UEBA is an extra feature. SOAR is extra, but Logpoint's product measurement is 40 or 50. There is a 10% difference with the UEBA and SOAR, so Logpoint is weak there. I would appreciate extra features in Logpoint such as SOAR. SOAR and UEBA are included features in Logpoint. Logpoint's UEBA is a weak point, while Exabeam's UEBA has extra AI through automation. Exabeam has a license included, and the extra license is an add-on. In Logpoint, it is included, which makes it a weak point.
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Financial Services Firm
11%
Comms Service Provider
11%
Manufacturing Company
8%
Computer Software Company
16%
Construction Company
13%
Comms Service Provider
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise8
Large Enterprise4
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise3
Large Enterprise4
 

Questions from the Community

What is your experience regarding pricing and costs for Grafana Loki?
Since it is an open source tool, there are no charges or fees.
What needs improvement with Grafana Loki?
Improvements could be made in the enablement of the product, addressing the complexity of implementing these tools.
What advice do you have for others considering Grafana Loki?
A lot of our customers are service providers, internet service providers, government, defense contractors, and some enterprise software and finance organizations, so it spans across the board. Cost...
What is your experience regarding pricing and costs for LogPoint?
I rate the pricing at eight, suggesting it's relatively good or affordable.
What needs improvement with LogPoint?
I selected Logpoint for the pricing as it is reasonable. I am located in Bangladesh, South Asia, Dhaka. I have tried to contact Exabeam by mail repeatedly, but there has been no response. My compan...
What is your primary use case for LogPoint?
I had experience with Logpoint before, and I contacted the Exabeam solution, but there was no response; they did not contact me. Bangladesh already has a Logpoint distributor. In terms of complianc...
 

Comparisons

 

Overview

 

Sample Customers

Information Not Available
AP Pension, Copenhagen Airports, KMD, Terma, DISA, Danish Crown, Durham City Council, Game, TopDanmark, Lahti Energia, Energi Midt, Synoptik, Eissmann Group Automotive, Aligro, CG50...
Find out what your peers are saying about Grafana Loki vs. Logpoint and other solutions. Updated: April 2026.
886,858 professionals have used our research since 2012.