We performed a comparison between Genesys Cloud CX and Siemens PLM TeamCenter based on real PeerSpot user reviews.
Find out what your peers are saying about Amazon Web Services (AWS), Genesys, Five9 and others in Contact Center Platforms."Genesys Cloud CX has very good training material and training – instructor-led training, self-paced training, and documentation – things are very organized and helpful."
"Its comprehensive single application includes everything from reporting to IVR and workflows."
"Predictive engagement and gamification are valuable features with good inbound functionality."
"The latest version and updates have been great. It really has everything we need."
"What's most valuable in Genesys Cloud is that it's a complete cloud solution, so it's reliable and 99.99% available. It's also elastic. Genesys Cloud also has chatbots, which I find valuable."
"Genesys Cloud is an excellent platform."
"What's most valuable in Genesys Cloud is that it's easier to use because everything is already built. Another valuable feature of Genesys Cloud is drag-and-drop."
"The most valuable features include being an omnichannel solution with customer journey insights, full reporting, and continuous updates based on consumer feedback through their portal."
"The product's most valuable features are patch and data management."
"I like the Teamcenter Requirements Manager. It also has a structure manager where you create an engineering bill of materials and manufacturing process planning. There is something like service lifecycle management. That is where the maintenance data is stored. There are multiple modules. ALM Polarion is also a Siemens solution. It is a separate product, but it's part of the Siemens portfolio."
"Issues can happen during technical troubleshooting, which is completely out of our hands compared to the on-premise solution."
"One area for improvement in Genesys Cloud is providing users with more autonomy in troubleshooting and accessing logs."
"Reporting isn't the best feature of Genesys Cloud and could be improved. You can't customize reports and applications on Genesys Cloud."
"Process automation in Genesys Cloud is an area for improvement. It's quite a new feature and still has room for improvement."
"The tool's pricing could be more flexible, and there should be clearer indications of consumption and fair usage policies."
"The whole process of creating an agent is quite long and automating quite a bit of that would be very helpful."
"AI still needs improvement when it comes to predictive engagement."
"Pricing is the biggest criterion for improvement. If I compare the pricing between Amazon Connect and Genesys Cloud CX, there is a huge difference."
"This solution works, but it has many issues. Smaller companies are coming up the cloud-based PLM solutions that may replace larger PLM companies like PTC or Siemens in the future. It has some performance problems, and the maintenance is too expensive. Recently, we completed a project, and it cost almost $6 million to upgrade."
"The product's web interface and setup process could be better."
Genesys Cloud CX is ranked 2nd in Contact Center Platforms with 9 reviews while Siemens PLM TeamCenter is ranked 3rd in PLM Tools with 3 reviews. Genesys Cloud CX is rated 9.0, while Siemens PLM TeamCenter is rated 7.6. The top reviewer of Genesys Cloud CX writes "Offers built-in AI functionality, broad third-party integrations, out-of-the-box AI features and designed specifically for contact centers ". On the other hand, the top reviewer of Siemens PLM TeamCenter writes "Has good features for data management, but its setup process needs improvement". Genesys Cloud CX is most compared with Genesys PureConnect, Amazon Connect, Five9, NICE CXone and Cisco CCX, whereas Siemens PLM TeamCenter is most compared with PIM, Oracle Agile PLM, PTC Windchill, Aras Innovator and iBASEt Solumina.
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