Genesys Cloud CX vs Siemens PLM TeamCenter comparison

The compared Genesys and Siemens solutions aren't in the same category. Genesys is ranked #3 in CCP , with an average rating of 8.6, and holds a 20.3% mindshare in the category. Siemens is ranked #3 in PT , with an average rating of 7.0, and holds a 16.6% mindshare. Additionally, 100% of Genesys users are willing to recommend the solution, compared to 100% of Siemens users who would recommend it.

Genesys Cloud CX

Read 12 Genesys Cloud CX reviews

1,155 Views
875 Comparison Views

100% willing to recommend

Siemens PLM TeamCenter

Read 3 Siemens PLM TeamCenter reviews

818 Views
421 Comparison Views

100% willing to recommend

Genesys Cloud CX

Siemens PLM TeamCenter

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Executive Summary

We performed a comparison between Genesys Cloud CX and Siemens PLM TeamCenter based on real PeerSpot user reviews.

Find out what your peers are saying about Amazon Web Services (AWS), Five9, Genesys and others in Contact Center Platforms.

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Contact Center Platforms

May 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Genesys Cloud CX

Average Rating

8.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Contact Center Platforms (3rd), Workforce Engagement Management (1st), Customer Experience Management (6th), Contact Center as a Service (CCaaS) (3rd)

Siemens PLM TeamCenter

Average Rating

7.6

Number of Reviews

Ranking in other categories

PLM Tools (3rd), Collaborative Product Data Management (1st)

Mindshare comparison

Genesys Cloud CX and Siemens PLM TeamCenter aren’t in the same category and serve different purposes. Genesys Cloud CX is designed for Contact Center Platforms and holds a mindshare of 20.3%, down 28.8% compared to last year.
Siemens PLM TeamCenter, on the other hand, focuses on PLM Tools, holds 16.6% mindshare, up 12.8% since last year.

Contact Center Platforms

PLM Tools

Featured Reviews

AB370

Manager, Customer Experience Country (France) at Stellantis

Enhanced customer interaction with integrated CTI improves service operations

We primarily use Genesys Cloud CX for handling customer service operations, where agents receive calls directly through the platform, manage cases, and ensure consistent communication with customers It has improved customer interaction by integrating CTI directly into our IT systems. The…

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Naresh Kumar

Founder & Director at Hiindsight Group

It's good for highly complex enterprises in aerospace and defense

Setting up TeamCenter is complex. Every PLM is complex unless we're talking about cloud-based solutions, but those have fewer features. However, those are only suitable for small companies. The time needed to deploy depends on the expertise of the person installing it. We can do it in a couple of hours if it is an out-of-the-box installation. If customers deploy it themselves, it may take a few days. It also depends on the complexity of the system we are designing. The amount of employees needed also depends on the size of the company and its complexity. A massive company takes an army to run the solution, but a couple of people can make it work for a small company.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature for me is the WFM tool."

"Genesys Cloud CX has very good training material and training – instructor-led training, self-paced training, and documentation – things are very organized and helpful."

"Genesys is brilliant concerning stability."

"The stability is really good."

"Its comprehensive single application includes everything from reporting to IVR and workflows."

"What's most valuable in Genesys Cloud is that it's easier to use because everything is already built. Another valuable feature of Genesys Cloud is drag-and-drop."

"What's most valuable in Genesys Cloud is that it's a complete cloud solution, so it's reliable and 99.99% available. It's also elastic. Genesys Cloud also has chatbots, which I find valuable."

"The integration capabilities are very good. It is API-based and offers prebuilt integrations."

More Genesys Cloud CX pros

"I like the Teamcenter Requirements Manager. It also has a structure manager where you create an engineering bill of materials and manufacturing process planning. There is something like service lifecycle management. That is where the maintenance data is stored. There are multiple modules. ALM Polarion is also a Siemens solution. It is a separate product, but it's part of the Siemens portfolio."

"The product's most valuable features are patch and data management."

Cons

"Issues can happen during technical troubleshooting, which is completely out of our hands compared to the on-premise solution."

"Their WFM product is still pretty immature."

"Pricing is the biggest criterion for improvement. If I compare the pricing between Amazon Connect and Genesys Cloud CX, there is a huge difference."

"AI still needs improvement when it comes to predictive engagement."

"Their WFM product is still pretty immature."

"Process automation in Genesys Cloud is an area for improvement. It's quite a new feature and still has room for improvement."

"One area for improvement in Genesys Cloud is providing users with more autonomy in troubleshooting and accessing logs."

"The tool's pricing could be more flexible, and there should be clearer indications of consumption and fair usage policies."

More Genesys Cloud CX cons

"The product's web interface and setup process could be better."

"This solution works, but it has many issues. Smaller companies are coming up the cloud-based PLM solutions that may replace larger PLM companies like PTC or Siemens in the future. It has some performance problems, and the maintenance is too expensive. Recently, we completed a project, and it cost almost $6 million to upgrade."

Pricing and Cost Advice

"I rate Genesys Cloud CX's pricing a one out of ten."

"The cost depends on the type of license based on your organization's requirements and can get expensive."

"Genesys Cloud has pay-as-you-go pricing, so it's much cheaper than the on-premises solution. Apart from the standard fees, my company pays for Genesys support."

"The pricing is a bit expensive."

"It is costly for small businesses."

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Educational Organization

13%

Computer Software Company

11%

Manufacturing Company

23%

Computer Software Company

12%

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Which is better - Genesys Cloud or Amazon Connect?

Our organization ran comparison tests to determine whether the Genesys Cloud or Amazon Connect contact center management software was the better fit for us. We decided to go with Genesys Cloud. Ge...

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What do you like most about Genesys Cloud?

Genesys Cloud CX has very good training material and training – instructor-led training, self-paced training, and documentation – things are very organized and helpful.

See all answers

What is your experience regarding pricing and costs for Genesys Cloud?

Genesys' licensing model is flexible, though not the cheapest. Customers have seen benefits with global operations, increased security, and seamless remote working.

See all answers

What do you like most about Siemens PLM TeamCenter?

The product's most valuable features are patch and data management.

See all answers

What is your experience regarding pricing and costs for Siemens PLM TeamCenter?

I rate Siemens PLM TeamCenter an eight on pricing. It is costly for small businesses.

See all answers

What needs improvement with Siemens PLM TeamCenter?

The product's web interface and setup process could be better. Also, scalability and stability need to be improved. It could be easier to customize as well.

See all answers

Comparisons

Amazon Connect vs Genesys Cloud CX

Compared 14% of the time

NICE CXone vs Genesys Cloud CX

Compared 7% of the time

Genesys PureConnect vs Genesys Cloud CX

Compared 7% of the time

Cisco Webex Contact Center vs Genesys Cloud CX

Compared 6% of the time

Five9 vs Genesys Cloud CX

Compared 6% of the time

More Genesys Cloud CX Competitors

Oracle Agile PLM vs Siemens PLM TeamCenter

Compared 21% of the time

PTC Windchill vs Siemens PLM TeamCenter

Compared 20% of the time

Aras Innovator vs Siemens PLM TeamCenter

Compared 15% of the time

PIM vs Siemens PLM TeamCenter

Compared 14% of the time

iBASEt Solumina vs Siemens PLM TeamCenter

Compared 10% of the time

More Siemens PLM TeamCenter Competitors

Product Reports

Buyer's Guide

Genesys Cloud CX

May 2025

Download Genesys Cloud CX product report

Buyer's Guide

PLM Tools

May 2025

Download Siemens PLM TeamCenter product report

Also Known As

Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloud

PLM TeamCenter, Siemens TeamCenter

Overview

Genesys Cloud CX is a comprehensive customer experience platform that enables businesses to deliver exceptional service across all channels.

With its advanced features like omnichannel routing, AI-powered chatbots, and real-time analytics, it empowers organizations to provide personalized and efficient customer interactions.

Genesys

Teamcenter software is a modern, adaptable product lifecycle management (PLM) system that connects people and processes, across functional silos, with a digital thread for innovation. The unmatched breadth and depth of the Teamcenter portfolio means that you can solve more of the tough challenges required to develop highly successful products. From the easy, intuitive Teamcenter user interface, people across the organization can take part in the product development process more easily than ever before.

Siemens

Sample Customers

1. Adobe 2. Airbnb 3. American Express 4. AT&T 5. BMW 6. Coca-Cola 7. Delta Air Lines 8. eBay 9. FedEx 10. General Electric 11. Hilton 12. IBM 13. Johnson & Johnson 14. Marriott International 15. Microsoft 16. Netflix 17. Nike 18. Oracle 19. PepsiCo 20. Procter & Gamble 21. Salesforce 22. Samsung 23. Siemens 24. Sony 25. Starbucks 26. Target 27. Toyota 28. Uber 29. Verizon 30. Visa 31. Walmart 32. Xerox

Grammer, Sparkonix, Avcon Controls, Brose Group, Schlatter, Solaris Bus & Coach, TMD Technologies, Metalfor

Buyer's Guide

Contact Center Platforms

May 2025

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We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.