Gainsight Platform and Sprinklr compete in customer success and social media management. Gainsight leads in features for customer success, while Sprinklr is better at social media integration and marketing synergy.
Features: Gainsight prioritizes customer experiences with predictive analytics, customer journey mapping, and customer feedback tools. Sprinklr offers social media listening, marketing automation, and analytics tools focusing on digital presence.
Ease of Deployment and Customer Service: Gainsight offers streamlined deployment with proactive customer support, benefiting customer retention teams. Sprinklr requires more customization during deployment but supports versatile strategies, fitting intricate digital landscapes.
Pricing and ROI: Gainsight's setup cost is offset by ROI in satisfaction and retention. Sprinklr necessitates a higher initial investment but enhances digital strategy execution, benefiting marketing reach.
| Product | Market Share (%) |
|---|---|
| Sprinklr | 1.4% |
| Gainsight Platform | 0.9% |
| Other | 97.7% |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 5 |
| Large Enterprise | 6 |
The Experience You Want With The Power You Need
The most innovative companies in the world have joined the Customer Success movement and built their customer management processes on the award winning Gainsight platform. With Gainsight, your team can:
With Gainsight's powerful Customer Success solution, you can turn your customers into your greatest advocates and your business's greatest advantage.
Sprinklr provides a comprehensive Unified-CXM Platform offering AI analytics, automation, integration with CRMs, and social media management to enhance customer interactions and operational efficiency.
Sprinklr is designed to support data-driven decisions by offering tools for social media management, content scheduling, and automation. It allows businesses to seamlessly manage customer interactions across channels, leveraging custom rule engines and AI analytics. While its customization, reporting, and case management features are appreciated, improvements in integrations and live support are noted. Users find onboarding complex and seek a more streamlined interface and advanced features like enhanced CRM interaction and post-editing capabilities. The platform is particularly useful in managing omnichannel engagement, integrating platforms like Facebook, WhatsApp, LinkedIn, YouTube, and Instagram, and providing extensive analytics and reporting.
What are the key features of Sprinklr?Sprinklr is particularly effective for industries like cryptocurrency, where managing customer interactions via chatbots, live agents, and integrated platforms such as Facebook and WhatsApp is vital. Businesses use it for social listening, analytics, and advertising on platforms like LinkedIn and Instagram, benefiting from modules focused on care, engagement, listening, and advertising.
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