We performed a comparison between Freshservice and Planview ProjectPlace based on real PeerSpot user reviews.
Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is the sandbox, which allows me to test new configurations, automations, and workflows before taking them live on the production system."
"The most valuable features of Freshservice are the notifications, customization, and flexibility."
"There is a nice user interface."
"Ability to scan barcodes and a great search feature."
"The most valuable feature of Freshservice is you can assign downloaded tickets and the reports are useful."
"The overall functionality of the product is excellent."
"What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your IT services, it is a great solution, because there's no way to go out away from the direction of the system. You have to follow the process as it was intended for the designers of a solution because there's no room for customization or configuration."
"We really like the Freshchat widget that allows people to engage with our FAQs on any kind of webpage or web property."
"The most useful features of Planview are its integration with resource management and the ability to commit and reserve various resources."
"Clarizen's slide publisher is one of my favorite features."
"I love the collaborative nature just from my role to help. I'm a strategist. I help manage those large strategic projects. Implementation is one significant piece of my role, but I love the collaboration that can exist within the tool."
"It is a complete solution. It is very useful for the management of our internal processes."
"Projectplace has excellent collaboration features, including some nice kanban boards. We use DocuSign, and Planview just integrated it into Projectplace, so that was helpful. And I like the fact that it links to Enterprise One, the other Planview tool that we use to manage our capital portfolio."
"Right from the initial steps, we found this product easy to use."
"It simplifies the management of our day-to-day work and brings all our processes into a single place where we can plan our activities, monitor them, and take any actions accordingly."
"Planview Projectplace is a really good solution for document sharing and keeping track of the history of changes in the document. I also like that you can have everything you need for a project in one place, for example, for documentation, planning, and even resource planning."
"You can't implement a complicated delivery workflow. We don't have the same problems with incident and change workflows. It's only for delivery workflow. They have a mechanism for modifying your incident or change workflow. There's a visual interface for that, so there's no reason not to have the same function for request management."
"Some of the ways that tasks are reported on and shown can be better. You can't see tasks in your regular ticket list view. You can't see a combo view of tasks and tickets. It is a little bit difficult to get a solid overview of your list of things to do. You can only see them in separate views, instead of one single view."
"The most significant area for improvement is consistency across the different modules, as they are inconsistent. It makes me think the modules have different development teams with no consistent approach. From an end-user perspective, I can do certain operations in one module, such as instant management, but not in problem management, for example, and I don't see why that should be the case. It would be good to see more consistency in the development process."
"Freshservice's technical support has issues with delays and translations."
"There are some limitations in reporting. For example, I would like to have a report of conversations or replies."
"Their analytics need improvement."
"They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan."
"The reporting and management information (MI) are very limited, and stopped realistic and timely reporting on outstanding incidents."
"The time reporting is an excellent feature that they can show from an individual. The only problem I see is the description field. You can't increase that field, like to pull the column and widen the column that I've seen. I'm not seeing anywhere you could do that. Because you may have some of these cards that start with the same name and you only have so much real estate. There should be a way to adjust those columns somewhat so you can look at the description or hover over it and it tells you what the description is."
"I believe that the graphs, reporting, and connection with the slides are areas that need improvement."
"In terms of what could be improved in Planview Projectplace, it would depend on the purpose, because if you talk about resource planning, from my perspective, it's not the best tool. It would also depend on the company itself, for example, I've been working with another company and Planview Projectplace was needed more for workload and resource planning purposes, and I don't think the solution covered those purposes well. Its resource planning and workload functions need improvement."
"They should also improve the interface. There are other competitors like Microsoft Project for the web, Wrike, Team Gantt who have a way better, modern user interface."
"We'd like to see a heartier connection between Projectplace and Enterprise One. We know that's on their roadmap, but they haven't gotten there yet. Planview could also make better use of Projectplace's template capability."
"An area of improvement is customer support and services. Sometimes, the issue reported is not resolved within a specific timeframe, and the technical consultants who are approached for the requirement finalization can be better in terms of understanding the requirements. Sometimes, there is a gap in understanding the requirements. Other than that, the solution is fine."
"It is not easy. The deployment of the application and its functionalities are not easy. It is a complex process to create accounts, names, and catalogs."
"Planview is a resource management and project management system. Projectplace allows you to create boards and associate some of Planview's work breakdown structure as a top-level tree under which you can place cards, but there are many limitations because when you make a change in Planview, it is reflected in Projectplace. However, except for a few specific things, changes made in Projectplace are not ported back to Planview. At this point, they're two completely different products. The flaw is that there is very little integration between the two."
Freshservice is ranked 10th in Project Management Software with 29 reviews while Planview ProjectPlace is ranked 16th in Project Management Software with 11 reviews. Freshservice is rated 8.0, while Planview ProjectPlace is rated 8.4. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of Planview ProjectPlace writes "You can access the solution anywhere from any part of the world". Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and ManageEngine ServiceDesk Plus, whereas Planview ProjectPlace is most compared with Microsoft Project, Planview Portfolios, Planview PPM Pro, Asana and Jira. See our Freshservice vs. Planview ProjectPlace report.
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