Freshservice and Planview ProjectPlace compete in the IT service management and project management categories respectively. Freshservice has an upper hand in terms of stability and user experience, while Planview ProjectPlace excels in collaboration features.
Features: Freshservice provides incident management, mobile-friendly interfaces, and customizable workflows. Planview ProjectPlace offers flexible workspaces, sophisticated tracking, and excellent document sharing capabilities.
Room for Improvement: Freshservice requires improvements in task management, integration, and search functionality. Planview ProjectPlace could enhance its interface modernization, financial management usability, and analytics robustness.
Ease of Deployment and Customer Service: Freshservice offers public and private cloud deployment with generally responsive technical support. Planview ProjectPlace focuses on public cloud deployment, providing streamlined support though sometimes slow on complex issues.
Pricing and ROI: Freshservice has flexible pricing based on features and agent needs, offering immediate ROI through improved ticket management. Planview ProjectPlace follows a mid-range pricing model that provides significant ROI due to enhanced project tracking efficiencies.
However, they have improved over the period of two years.
We had a good experience with customer service, receiving a positive response from technical support.
Freshservice is easy to use for scalability.
Freshservice is quite stable as they host it on AWS.
Freshservice provides a stable environment for our needs.
There's limited experience with the CMDB or asset management features.
Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information.
There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved.
The solution offers flat licensing and appears to be cost-effective.
We pay a certain amount annually for the number of users, and as users increase, the cost increases.
Incident management is very helpful, and the system is straightforward, making it easy to use for our enterprise-level company.
The most valuable features include ticket routing, automation in triage, data control, and flat licensing.
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
Getting work done is easy when your team has the best project management tools that enable traditional and accidental project managers to plan and execute work with their teams. Planview ProjectPlace offers a wide range of powerful work and project management tools that enable traditional and accidental project managers to plan and execute work with their teams, track progress in real time, and ultimately achieve goals.
We monitor all Project Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
