We performed a comparison between Freshservice and JIRA Portfolio based on real PeerSpot user reviews.
Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is very responsive with a 97% success rate in funneling customer tickets."
"It has a very easy, flexible model. You can open up a particular module and work on the next. That's what we did. Overall, it provides a simple way of getting your support teams up and running. That was one thing that I thought was quite easy to do."
"The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding of the system warranty and the actions that we might need to take in terms of insights. The system is very dynamic and prevents any kind of over sides which is yours that there is smooth contract management. Also we can easily uphold SLAs and deliver enhanced services without breaching any agreements."
"The most valuable feature of Freshservice is you can assign downloaded tickets and the reports are useful."
"The most valuable features of Freshservice are the notifications, customization, and flexibility."
"We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
"The solution’s timely automated triggers increase our IT team’s productivity."
"Depending on the size of your organization, is pretty standard and useful."
"Managing product development and managing inter-team communications are also valuable features."
"JIRA Portfolio has many wonderful features."
"The way to manage cards as a KANBAN, is really easy but when you need to track hundreds of projects, you need to be very clear in which way the things must be completed."
"The solution is stable and reliable."
"The solution is very powerful and the underlying structure of it is well done. The company behind the solution is very open as far as their whole ecosystem is concerned. They also do a lot of work in the training area."
"Portfolio helps us increase the visibility of projects' status and management with remote workers who make up most of the company."
"Jira's Structure, agile, and Kanban boards are helpful. I also like JQuery, which allows you to fetch the relevant set of data. We use JQuery, JQL, and the Structure board a lot. Kanban boards help us monitor daily tasks, and we review the progress using the burndown charts."
"The feature that we like the most is that JIRA enables modules. Atlassian provides a lot of products around JIRA, such as compliance for the documentation, BitBucket for the Git version. We are new to these products developed by Atlassian, but they can integrate very easily. Generally, when an editor is developing a solution, they think about integrating with JIRA. When we are looking for any other solution, they plan to easily integrate with JIRA."
"The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive."
"The analytics could be better."
"There are some limitations in reporting. For example, I would like to have a report of conversations or replies."
"Their analytics need improvement."
"Freshservice could improve the delegation and workflow management features."
"The chat portal is not that great."
"Not integrated with Google."
"The reporting and management information (MI) are very limited, and stopped realistic and timely reporting on outstanding incidents."
"I think the solution can improve in graphs and the analysis part."
"The solution's look and feel could be a bit more intuitive and user friendly."
"n the next version I would like to see better reporting and safer plugins, as well as easier scalability."
"Jira has room for improvement in terms of managing various projects and linking requirements centrally under one project. They could include some add-ons that enable you to link all the requirements and put them into a centralized place. That central place should be restricted to a limited set of users with privileges based on user groups with those rights."
"The initial setup could use improvement."
"With Jira, an issue that arises is the length of time it takes to show certain data."
"It would be really nice if the solution provided a heads-up every time they enhance something or add new features."
"Currently lacks AWS integration."
Freshservice is ranked 10th in Project Management Software with 29 reviews while JIRA Portfolio is ranked 4th in Enterprise Agile Planning Tools with 47 reviews. Freshservice is rated 8.0, while JIRA Portfolio is rated 8.2. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of JIRA Portfolio writes "Powerful, flexible solution with a bit of a learning curve". Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and ManageEngine ServiceDesk Plus, whereas JIRA Portfolio is most compared with Jira Align, Oracle Primavera Portfolio Management, Microsoft Project Server, Adobe Workfront and Microsoft Azure DevOps. See our Freshservice vs. JIRA Portfolio report.
See our list of best Project Management Software vendors.
We monitor all Project Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
