Flexera One vs SymphonyAI IT Service Management comparison

Flexera and SymphonyAI are both solutions in the IT Asset Management category. Flexera is ranked #12 with an average rating of 8.7, while SymphonyAI is ranked #15 with an average rating of 7.0. Flexera holds a 2.7% mindshare in IAM, compared to SymphonyAI’s 1.7% mindshare. Additionally, 100% of Flexera users are willing to recommend the solution, compared to 100% of SymphonyAI users who would recommend it.

Flexera One

Read 6 Flexera One reviews

478 Views
248 Comparison Views

100% willing to recommend

SymphonyAI IT Service Manag...

Read 5 SymphonyAI IT Service Management reviews

339 Views
246 Comparison Views

100% willing to recommend

Flexera One

SymphonyAI IT Service Manag...

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

Flexera One and SymphonyAI IT Service Management compete in enhancing IT service capabilities. SymphonyAI IT Service Management holds the advantage for its superior AI-driven features, providing enhanced functionality for complex IT environments.

Features: Flexera One offers comprehensive software asset management, cost optimization, and cloud management capabilities. SymphonyAI IT Service Management is known for superior automation, AI-driven analytics, and integration capabilities with advanced AI functionalities offering added value.

Room for Improvement: Flexera One can improve its AI functionalities, integration capabilities, and automation tools. SymphonyAI IT Service Management may enhance its pricing flexibility, user interface design, and customer support experience.

Ease of Deployment and Customer Service: Flexera One provides a flexible deployment model supported by a strong customer service system. SymphonyAI IT Service Management offers a streamlined initial setup with a focus on AI-driven deployment, making it faster for larger enterprises.

Pricing and ROI: Flexera One is praised for its competitive pricing structure and strong ROI through effective cost controls. SymphonyAI IT Service Management justifies its higher initial cost with substantial long-term savings and efficiency driven by its AI features.

To learn more, read our detailed Flexera One vs. SymphonyAI IT Service Management Report (Updated: April 2025).

Buyer's Guide

Flexera One vs. SymphonyAI IT Service Management

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Flexera One

Ranking in IT Asset Management

12th

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

SaaS Management Platforms (1st)

SymphonyAI IT Service Manag...

Ranking in IT Asset Management

15th

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Help Desk Software (22nd), IT Service Management (ITSM) (22nd)

Mindshare comparison

As of May 2025, in the IT Asset Management category, the mindshare of Flexera One is 2.7%, up from 0.8% compared to the previous year. The mindshare of SymphonyAI IT Service Management is 1.7%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

Donna Boyd

Senior Infrastructure Engineer at a healthcare company with 1,001-5,000 employees

Reporting capabilities improve compliance and flexibility exceeds expectations

The mainframe need improvement. Flexera One does not have an agent for it, so it can't report on mainframe usage. Several people have suggested it as an improvement. One feature I would like to see in the tool is the ability to handle everything in one place. If not, it is what it is.

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Abhishek Bhosle

IT Specialist at Tata AIA

Good ticketing tool but limitations with integration

We use ManageEngine, but it's still pretty new and under development. We used SummitAI for about four years before switching to ManageEngine. There are specific features that were missing in SummitAI that we're hoping to find in ManageEngine. We were informed that ManageEngine was a new ticketing tool with modern and advanced analytics, which would be a better fit than SummitAI with its older engine. Firstly, ManageEngine allows detailed asset inventory per user. I, as a user, can store authentication details like which laptop and mobile I use, for all employees. Secondly, ManageEngine can handle patching, Windows updates, and pushing applications from the server to desktops. Finally, ManageEngine lets us do remote access directly through the tool.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I recommend it highly."

"The best thing about FlexNet Manager for my clients is its strong grip on managing licenses and ensuring they stick to their contracts."

"It is a stable solution."

"I like the way it does its compliance. I like its discovery, and I like the fact that it keeps separate hardware and assets and provides easy accessibility to raw data."

"I like the way that Flexera connects our contracts to our purchases."

"So the solution has a really great licensing module, and they're constantly keeping up with the newest trends."

"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."

"The most valuable feature is remote access. People are working from home, and we can take remote access through it."

"The product has the best features for ITSM."

"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."

Cons

"There is room for improvement in the purchasing module. There are things I would change in that. Also, the automation components, like having the contracts, scheduling, and notifications embedded into the application, which they've been promising to do since 2014."

"The hardware and connectors in the product have certain shortcomings where improvements are required."

"One area that could use improvement is the deployment of Flexera agents."

"Flexera One does not have an agent for it, so it can't report on mainframe usage."

"The mainframe need improvement."

"They could improve their reporting. I'd particularly like them to allow you to schedule it."

"There could be flexibility in terms of customization."

"I would like them to add software inventory in the next release. We don't have that right now."

"SummitAI IT Management Suite's project management and operational management features could be improved."

"Integration was a major limitation with SummitAI."

Pricing and Cost Advice

"It was certainly on a par with the price we were paying for Snow License Manager. It wasn't overly expensive."

"I can say that from a price perspective, you can go for FlexNet Manager if you have a very small environment."

"The product's cost is average."

"SummitAI IT Management Suite's pricing is a bit expensive."

"We have a regular license."

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Top Industries

By visitors reading reviews

Computer Software Company

19%

Financial Services Firm

12%

Manufacturing Company

Healthcare Company

Financial Services Firm

15%

Computer Software Company

14%

Manufacturing Company

14%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for FlexNet Manager?

The setup cost has changed a lot over the years, and I have not been involved with the pricing for six years. In the beginning, when I first became involved with it, I thought some of the pricing w...

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What needs improvement with FlexNet Manager?

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What is your primary use case for FlexNet Manager?

I have used it at multiple companies. Primarily, we use the tool to ensure that we're compliant with all the vendors. The particular company I’m working for now is just for IBM. There are other tea...

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What do you like most about SummitAI IT Management Suite?

It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.

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What is your experience regarding pricing and costs for SummitAI IT Management Suite?

The product's cost is average. It used to be inexpensive, but now they have added many functionalities. Still, it is cheaper than other more significant tools in the market. The suite is not just l...

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What needs improvement with SummitAI IT Management Suite?

Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies o...

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Compared 82% of the time

ManageEngine ServiceDesk Plus vs SymphonyAI IT Service Management

Compared 18% of the time

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Product Reports

Buyer's Guide

Flexera One

April 2025

Download Flexera One product report

Buyer's Guide

IT Service Management (ITSM)

April 2025

Download SymphonyAI IT Service Management product report

Also Known As

FlexNet Manager Suite, FlexNet Manager Suite for Enterprises, Flexera SaaS Manager

Summus IT Management Suite

Overview

Flexera manages and optimizes enterprise software regardless of location, from the desktop to the datacenter to the cloud. We give mid-size enterprises a growth path and a roadmap for success.

Flexera

SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

SymphonyAI

Sample Customers

Foray Technologies, BMC

Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla

Buyer's Guide

Flexera One vs. SymphonyAI IT Service Management

April 2025

Free Report: Flexera One vs. SymphonyAI IT Service Management

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