Engati vs ProProfs Live Chat comparison

Engati and ProProfs are both solutions in the Live Chat category. Engati is ranked #10, while ProProfs is ranked #22. Engati holds a 1.6% mindshare in LC, compared to ProProfs’s 1.6% mindshare. Additionally, 100% of Engati users are willing to recommend the solution.

Engati

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4 Comparison Views

ProProfs Live Chat

21 Views
1 Comparison Views

Engati

ProProfs Live Chat

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Engati and ProProfs Live Chat based on real PeerSpot user reviews.

Find out what your peers are saying about Text, NICE, CafeX Communications and others in Live Chat.

To learn more, read our detailed Live Chat Report (Updated: June 2025).

Buyer's Guide

Live Chat

June 2025

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Helped 859,438 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Engati

Ranking in Live Chat

10th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

ProProfs Live Chat

Ranking in Live Chat

22nd

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the Live Chat category, the mindshare of Engati is 1.6%, up from 0.9% compared to the previous year. The mindshare of ProProfs Live Chat is 1.6%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Live Chat

Find out what your peers are saying about Text, NICE, CafeX Communications and others in Live Chat. Updated: June 2025.

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859,438 professionals have used our research since 2012.

Comparisons

No data available

Product Reports

Buyer's Guide

Live Chat

June 2025

Download Engati product report

Buyer's Guide

Live Chat

June 2025

Download ProProfs Live Chat product report

Overview

Engati is a chatbot platform to build bots and Live chat in minutes without programming. Build once and publish across 8 major platforms FB messenger, telegram, website, etc. Engati an all-in-one platform for chatbots and Live chat which covers all aspects of creating, deploying, maintaining bots.

Engati

ProProfs Live Chat engage and convert website visitors to customers. It resolves customer issues by seeing what customers type (even before they send it) or what they are viewing on your website. Live chat on your website helps you monitor and initiate conversations with site visitors, generate new leads with a pre-chat form and improve conversions, using ready-made templates & greetings. Your support operators can send proactive chat invitations to site visitors when they land on key pages of your site and gently guide them through the sales funnel which will improve the customer engagement considerably. Live chat software is securely hosted on IBM servers and integrates seamlessly with popular CRM, CMS, e-commerce, email marketing and many other tools.

ProProfs

Sample Customers

IKEA, Altisource, BPI, dormakaba, HermanMiller, Signature Bank, Lambeth

Lazy Cloud, MilitaryCruiseDeals, HorseSaddleShop

Find out what your peers are saying about Text, NICE, CafeX Communications and others in Live Chat. Updated: June 2025.

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859,438 professionals have used our research since 2012.

See our list of best Live Chat vendors.

We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.