We performed a comparison between Dynamics 365 Sales and Oracle Fusion Service based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It integrates well with other Microsoft products, enhancing sales workflow."
"It allows effective management of the follow-ups of leads and potential opportunities."
"Dynamics 365 Sales is a stable solution with good documentation."
"Dynamics 365 Sales offers robust integration capabilities with third-party tools, complemented by our in-house developed applications. We've tailored our pricing within Dynamics 365 to suit our specific needs, collaborating closely with our teams for its development. Leveraging Azure and Microsoft Office 365 integration, Dynamics 365 becomes even more powerful."
"The most valuable features of Dynamics 365 Sales for us are the standard functional power platform applications for business processes."
"The solution is fast."
"Dynamics 365 Sales has a sales feature that is easy to use. It is easy to understand and use."
"It stands out as an exceptional choice for businesses seeking a comprehensive ERP solution that offers a range of features, including finance, payroll, and HR modules, making it more than just a retail tool."
"Oracle Service Cloud could improve the integration for older platforms."
"The solution is completely cloud-based and very easy to access from anywhere."
"Stable and scalable with good technical support."
"Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."
"The solution is easy to learn."
"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."
"Everything is managed by Oracle, so they have security in place."
"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."
"The solution’s stability could be improved."
"I found it significantly complex and not user-friendly."
"Making it more budget-friendly would be beneficial."
"The solution needs to include accurate and free online tutorials."
"The product's pricing needs improvement."
"There's room for improvement in the pricing models."
"The pricing must be improved."
"However, having more dashboards and customizable templates, specifically tailored for sales in Dynamics 365, would enhance its usability even further. Being able to create custom dashboards would be particularly beneficial."
"Oracle Service Cloud could improve the integration for older platforms."
"Lacks the ability to deploy custom code for customization."
"The vendor must provide a user-friendly mobile application."
"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."
"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."
"The user experience has to be much better."
"The UI experience needs refinement to enhance user-friendliness."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
Dynamics 365 Sales is ranked 21st in CRM with 8 reviews while Oracle Fusion Service is ranked 8th in CRM with 30 reviews. Dynamics 365 Sales is rated 8.4, while Oracle Fusion Service is rated 8.6. The top reviewer of Dynamics 365 Sales writes "A versatile and scalable CRM solution that streamlines business processes with its user-friendly interface and seamless integration with Microsoft platforms". On the other hand, the top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". Dynamics 365 Sales is most compared with , whereas Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Salesforce Sales Cloud and Microsoft Dynamics CRM. See our Dynamics 365 Sales vs. Oracle Fusion Service report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
