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Dynamics 365 Sales vs Oracle Fusion Service comparison

Microsoft and Oracle are both solutions in the CRM category. Microsoft is ranked #13 with an average rating of 8.7, while Oracle is ranked #12 with an average rating of 8.2. Microsoft holds a 0.4% mindshare in CRM, compared to Oracle’s 0.8% mindshare. Additionally, 100% of Microsoft users are willing to recommend the solution, compared to 91% of Oracle users who would recommend it.
Dynamics 365 Sales
Read 14 Dynamics 365 Sales reviews
  • 406 Views
  • 406 Comparison Views
100% willing to recommend
Oracle Fusion Service
Read 34 Oracle Fusion Service reviews
  • 1,131 Views
  • 735 Comparison Views
91% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Oracle Fusion Service and Dynamics 365 Sales are competitive in the CRM and service management category. Oracle Fusion Service leads with a comprehensive feature set and AI capabilities, while Dynamics 365 Sales is favored for its Microsoft integration and user-friendliness.

Features: Oracle Fusion Service includes chat, incident management, and a knowledge base, suitable for customer service management. It also provides an omni-channel approach and AI capabilities. Dynamics 365 Sales excels with seamless integration into Microsoft tools, aggregating emails, documents, and sales data effectively for streamlined sales workflows.

Room for Improvement: Oracle Fusion Service could enhance customization for B2B markets and improve its UI for ease of use. There’s also a need to incorporate industry-specific implementation insights. Dynamics 365 Sales would benefit from more advanced reporting and integration features beyond Microsoft's ecosystem, along with improved cost structure visibility.

Ease of Deployment and Customer Service: Oracle Fusion Service offers multiple deployment options including private, public, and hybrid clouds but may lack specific industry implementation insights. Dynamics 365 Sales supports public and hybrid cloud models with ease of deployment due to strong Microsoft integration. Customer service receives positive feedback for both products, though Oracle has mixed reviews in regional responsiveness and expertise.

Pricing and ROI: Oracle Fusion Service is considered expensive with careful planning required to avoid high costs. Dynamics 365 Sales offers competitive pricing compared to Oracle and SAP, though it remains costly in some markets. Both claim positive ROI with Oracle focusing on modular investment and Dynamics benefiting from reduced costs in sales operations.

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To learn more, read our detailed Dynamics 365 Sales vs. Oracle Fusion Service Report (Updated: September 2025).
Buyer's Guide
Dynamics 365 Sales vs. Oracle Fusion Service
September 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.2
Dynamics 365 Sales improved productivity, achieved ROI in 18 months, and enhanced reporting and forecasting capabilities with proper usage.
Sentiment score
6.9
Oracle Fusion Service enhances customer experience, reduces costs, and offers substantial ROI, supported by integrated reporting and strong partnerships.
Our company reached the return on investment in just one and a half years after implementation, with improvements in productivity, efficiency, and overall outcomes.
Every solution claims to save time, money, and provide productivity savings.
For more quotes and insights, download the Dynamics 365 Sales report
Within CRM, I have worked on B2C service and sales extensively.
For more quotes and insights, download the Oracle Fusion Service report
BN
reviewer2710545 - PeerSpot reviewerDhivakar I - PeerSpot reviewer
 

Customer Service

Sentiment score
7.3
Dynamics 365 Sales support is praised for response speed but faces criticism for ticket creation and timely assistance issues.
Sentiment score
5.6
Oracle Fusion Service's customer support is knowledgeable but slow, with service rated 7-9/10 and regional disparities noted.
They prioritize serious issues and try to resolve them as quickly as possible.
The overall technical support of Microsoft deserves a rating of 10 out of 10.
For more quotes and insights, download the Dynamics 365 Sales report
Sometimes the technical support is knowledgeable and helpful.
Customer service varies as sometimes I receive a good response, and other times I need to escalate issues and involve engineers from Oracle in an OWC session.
For more quotes and insights, download the Oracle Fusion Service report
BN
reviewer2245296 - PeerSpot reviewerDhivakar I - PeerSpot reviewerMahaboobPasha - PeerSpot reviewer
 

Scalability Issues

Sentiment score
7.5
Dynamics 365 Sales scales efficiently for various user bases, though large data movements face API-related throughput challenges.
Sentiment score
8.2
Oracle Fusion Service is highly scalable, supporting seamless expansion for all organization sizes with high user satisfaction ratings.
Dynamics 365 Sales is highly scalable, with a rating of ten out of ten.
Because of the API limits, the throughput is not good.
We have a global deployment across our organization in approximately 180 countries through Microsoft Azure cloud.
For more quotes and insights, download the Dynamics 365 Sales report
Initially, we had ten ERPs, and I have added more since.
Regarding scalability, the solution provides useful configurations that clients can utilize effectively.
For more quotes and insights, download the Oracle Fusion Service report
BN
FC
reviewer2245296 - PeerSpot reviewerMahaboobPasha - PeerSpot reviewerDhivakar I - PeerSpot reviewer
 

Stability Issues

Sentiment score
8.6
Dynamics 365 Sales is praised for stability and reliability, with users noting minimal issues and efficient critical information access.
Sentiment score
8.0
Oracle Fusion Service is highly stable, supporting large-scale operations with minimal disruptions and proactive management of minor outages.
I usually do not face any bugs and would give it a high rating.
Its stability rate is 99.9998%, which is crucial as any instability could disrupt access to vital information.
It is definitely stable and scalable.
For more quotes and insights, download the Dynamics 365 Sales report
If work continues for a long time without publishing, it tends to get corrupted, requiring deletion and rework from the ground up.
For more quotes and insights, download the Oracle Fusion Service report
reviewer1398846 - PeerSpot reviewer
BN
reviewer2710545 - PeerSpot reviewerDhivakar I - PeerSpot reviewer
 

Room For Improvement

Dynamics 365 Sales struggles with usability and integration, needing enhancements in AI, tutorials, and streamlined features for better performance.
Oracle Fusion Service needs improvements in user experience, pricing, integration, performance, documentation, and modern functionalities for large enterprises.
If Microsoft could provide direct integration, it would better support customers, especially in the Indian market.
They advise about using Power Automate, but it is not suitable for large scale operations.
The biggest challenge that people had was the simplicity that something like Salesforce offers, which Dynamics 365 Sales didn't really have.
For more quotes and insights, download the Dynamics 365 Sales report
When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them.
Simpler integration capabilities.
It is currently restricted to Groovy scripting.
For more quotes and insights, download the Oracle Fusion Service report
BN
FC
reviewer2710545 - PeerSpot reviewerMahaboobPasha - PeerSpot reviewerPrasan Edirisinghe - PeerSpot reviewerDhivakar I - PeerSpot reviewer
 

Setup Cost

Dynamics 365 Sales offers robust features, generally priced at $150 monthly, with discounts, preferred by SMEs despite regional cost challenges.
Oracle Fusion Service offers flexible pricing but can be costly for small businesses; efficient license management is essential.
The list price is $150 per user per month, though my company pays $105 per user per month for 20 users.
It is affordable, and what I've seen is a lot of SME customers, small and medium enterprises, tend to go with Dynamics 365 Sales over anything else, which indicates that it's more affordable than some other solutions in the market.
For more quotes and insights, download the Dynamics 365 Sales report
I think it's expensive, yet it does not pose a threat, making it costly for my enterprise.
For more quotes and insights, download the Oracle Fusion Service report
BN
reviewer2710545 - PeerSpot reviewerMahaboobPasha - PeerSpot reviewer
 

Valuable Features

Dynamics 365 Sales offers robust lead management, Microsoft integration, automation, AI insights, customization, and enhances productivity with third-party flexibility.
Oracle Fusion Service enhances customer interaction and streamlines operations with omni-channel communication, integration, automation, and flexible customization.
This CRM system is more scalable than Salesforce, and its stability rate is 99.9998%.
In SAP, filling 20 fields required visiting 10 different pages sequentially, whereas now everything can be done on a single page.
It is well-connected, with integration capabilities that work well with other systems.
For more quotes and insights, download the Dynamics 365 Sales report
The company has invested in ERP Cloud, and the seeded APIs and VIP features allow for customization using Groovy script.
Based on utilizing Groovy scripts and JavaScript, we can integrate with other external systems.
There is also a focus on maintaining efficiency, and it is a significant time saver.
For more quotes and insights, download the Oracle Fusion Service report
BN
reviewer2245296 - PeerSpot reviewerreviewer1398846 - PeerSpot reviewerMahaboobPasha - PeerSpot reviewerDhivakar I - PeerSpot reviewerPrasan Edirisinghe - PeerSpot reviewer
 

Categories and Ranking

Dynamics 365 Sales
Ranking in CRM
13th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
14
Ranking in other categories
No ranking in other categories
Oracle Fusion Service
Ranking in CRM
12th
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
34
Ranking in other categories
CRM Customer Engagement Centers (4th), Marketing Management (7th)
 

Mindshare comparison

As of October 2025, in the CRM category, the mindshare of Dynamics 365 Sales is 0.4%, up from 0.3% compared to the previous year. The mindshare of Oracle Fusion Service is 0.8%, down from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Market Share Distribution
ProductMarket Share (%)
Oracle Fusion Service0.8%
Dynamics 365 Sales0.4%
Other98.8%
CRM
 

Featured Reviews

IlyasAhmad - PeerSpot reviewer
A versatile and scalable CRM solution that streamlines business processes with its user-friendly interface and seamless integration with Microsoft platforms
The support they provide is quite commendable. When I was exploring various features of Office 365, being relatively new to it, I encountered a few challenges. Upon raising a support ticket on the Microsoft platform, I not only received prompt emails but also phone calls and engaging sessions. The Microsoft support engineers proved to be very helpful, and I appreciated their structured escalation metrics. Starting with basic assistance, they escalate the ticket to senior technicians if needed, ensuring comprehensive problem resolution. Another notable aspect is the abundance of Microsoft support resources, including videos, articles, and documentation, providing ample guidance for users. The support system offers a wealth of information, making it a valuable resource for problem-solving. I would rate it nine out of ten.
Read full review
Dhivakar I - PeerSpot reviewer
Have faced persistent configuration issues and performance delays that slow down large workflows
From a developer's perspective, it could be more open for programming language configurations. It is currently restricted to Groovy scripting. While UI and UX designs are open to JavaScript configurations, there are restrictions on certain functions that can be used. The solution could be enhanced to better serve customers when dealing with complex programs. The customer's websites face issues with loading properly, and response time gets longer when implementing larger workflows. This could be improved to achieve lower response times even with larger workflows involving multiple system integrations and complex architecture. The agent decay capabilities need improvement in future releases. Currently, there are some agent decay configurations available for developers to implement, but this area needs enhancement. Performance issues exist in the Sandbox area. The Sandbox is a trial area for configurations, but if work continues for a long time without publishing, it tends to get corrupted, requiring deletion and rework from the ground up. This has caused significant rework and effort multiple times. Technical support can be challenging to work with. When facing product-related issues or configuration problems, the support experience varies. Sometimes the technical support is knowledgeable and helpful, but often they redirect problems elsewhere and cause delays in resolution.
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Top Industries

By visitors reading reviews
No data available
Manufacturing Company
12%
Financial Services Firm
9%
Healthcare Company
8%
University
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise4
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise6
Large Enterprise21
 

Questions from the Community

What do you like most about Dynamics 365 Sales?
It integrates well with other Microsoft products, enhancing sales workflow.
See all answers
What needs improvement with Dynamics 365 Sales?
Beyond what Dynamics 365 Sales currently provides, any improvement would require a combination of processes, changes, and user behavior modifications on our side coupled with the product. The produ...
See all answers
What is your primary use case for Dynamics 365 Sales?
Our organization uses Dynamics 365 Sales for global sales collaboration. Previously, CRM was being treated as Outlook, with everyone in the organization receiving it by default regardless of necess...
See all answers
What do you like most about Oracle Service Cloud?
The solution is easy to learn.
See all answers
What needs improvement with Oracle Service Cloud?
I would like to see more AI usage, enhanced personalization capabilities, and simpler integration capabilities.
See all answers
What is your primary use case for Oracle Service Cloud?
I mainly use the solution for RTCRN.
See all answers
 

Comparisons

Microsoft Dynamics CRM vs Dynamics 365 Sales Logo
Microsoft Dynamics CRM vs Dynamics 365 Sales
Compared 52% of the time
SAP CRM vs Dynamics 365 Sales Logo
SAP CRM vs Dynamics 365 Sales
Compared 48% of the time
More Dynamics 365 Sales Competitors
Siebel CRM vs Oracle Fusion Service Logo
Siebel CRM vs Oracle Fusion Service
Compared 15% of the time
Salesforce Service Cloud vs Oracle Fusion Service Logo
Salesforce Service Cloud vs Oracle Fusion Service
Compared 12% of the time
Salesforce Sales Cloud vs Oracle Fusion Service Logo
Salesforce Sales Cloud vs Oracle Fusion Service
Compared 9% of the time
Oracle CX Sales vs Oracle Fusion Service Logo
Oracle CX Sales vs Oracle Fusion Service
Compared 9% of the time
Microsoft Dynamics CRM vs Oracle Fusion Service Logo
Microsoft Dynamics CRM vs Oracle Fusion Service
Compared 8% of the time
More Oracle Fusion Service Competitors
 

Product Reports

Buyer's Guide
Dynamics 365 Sales
October 2025
Dynamics 365 Sales reportDownload Dynamics 365 Sales product report
Buyer's Guide
Oracle Fusion Service
September 2025
Oracle Fusion Service reportDownload Oracle Fusion Service product report
 

Also Known As

No data available
Oracle Service Cloud, Oracle RightNow
 

Overview

Dynamics 365 Sales empowers teams with capabilities in lead management, scheduling, and workflow organization. Its Office 365 integration and comprehensive ERP features enhance productivity and control.

Dynamics 365 Sales offers powerful tools for managing leads and customer interactions. Its integration with third-party apps and REST APIs simplifies workflows, providing comprehensive visibility and reliable performance. Teams benefit from its robust documentation and Power Platform compatibility, enhancing productivity with flexible pricing and a user-friendly interface. Despite some complexities, improvements in Outlook integration, AI features, and affordability are areas for enhancement.

What are the key features of Dynamics 365 Sales?
  • Lead Management: Simplifies tracking and organizing potential sales opportunities.
  • Office 365 Integration: Seamlessly works with Office applications for increased efficiency.
  • Customization Options: Allows for tailored solutions to meet business processes.
  • Third-party Integration: Connects with external apps to streamline operations.
  • Power Platform Compatibility: Enhances development and functionality.
What benefits should users expect from Dynamics 365 Sales?
  • Increased Productivity: Enhances efficiency with streamlined workflows and tools.
  • Enhanced Visibility: Provides comprehensive insights into sales activities.
  • Reliable Performance: Offers stability with robust platform support.
  • Cost-effectiveness: Flexible pricing options cater to varying business needs.
  • Improved Collaboration: Facilitates teamwork through seamless integrations.

Companies in industries like retail and sales management implement Dynamics 365 Sales to track opportunities and manage customer interactions. It helps in generating customized offers, managing orders, and supports sales reporting and CRM capabilities. Teams utilize it for sales management, lead follow-ups, and aligning targets with objectives, making it essential for daily operations.

Microsoft
Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.
Oracle
 

Sample Customers

Information Not Available
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
Buyer's Guide
Dynamics 365 Sales vs. Oracle Fusion Service
September 2025
Free Report: Dynamics 365 Sales vs. Oracle Fusion Service
Find out what your peers are saying about Dynamics 365 Sales vs. Oracle Fusion Service and other solutions. Updated: September 2025.
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