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Dynamics 365 Sales vs Oracle Fusion Service comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 19, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Dynamics 365 Sales
Ranking in CRM
13th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
12
Ranking in other categories
No ranking in other categories
Oracle Fusion Service
Ranking in CRM
10th
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
33
Ranking in other categories
CRM Customer Engagement Centers (4th), Marketing Management (7th)
 

Mindshare comparison

As of May 2025, in the CRM category, the mindshare of Dynamics 365 Sales is 0.5%, up from 0.2% compared to the previous year. The mindshare of Oracle Fusion Service is 1.3%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

IlyasAhmad - PeerSpot reviewer
A versatile and scalable CRM solution that streamlines business processes with its user-friendly interface and seamless integration with Microsoft platforms
The support they provide is quite commendable. When I was exploring various features of Office 365, being relatively new to it, I encountered a few challenges. Upon raising a support ticket on the Microsoft platform, I not only received prompt emails but also phone calls and engaging sessions. The Microsoft support engineers proved to be very helpful, and I appreciated their structured escalation metrics. Starting with basic assistance, they escalate the ticket to senior technicians if needed, ensuring comprehensive problem resolution. Another notable aspect is the abundance of Microsoft support resources, including videos, articles, and documentation, providing ample guidance for users. The support system offers a wealth of information, making it a valuable resource for problem-solving. I would rate it nine out of ten.
MahaboobPasha - PeerSpot reviewer
Integration enhances efficiency with good ERP Fusion Console that helps with centralization
When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher. I experience timeouts, which Oracle needs to improve. There have been many service requests around this, particularly last year. Although progress has been made, performance is still a concern for me. When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them. Enhanced performance is something that I would be interested in.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Microsoft 365, in its entirety, provides a collaborative environment that allows me to connect to multiple tools, including email, drive, and cloud hosting folders."
"Dynamics 365 Sales facilitates remote access, allowing sales teams to work efficiently from mobile devices."
"It integrates well with other Microsoft products, enhancing sales workflow."
"Dynamics 365 Sales assists in streamlining the sales cycle by reducing it by 30%."
"The solution is fast."
"It allows effective management of the follow-ups of leads and potential opportunities."
"Dynamics 365 Sales is a stable solution with good documentation."
"The tool is on the same screen as Microsoft and Windows, which makes it easier for end users to learn. Its features are good, and the solution's integration is without challenges."
"Oracle Fusion's scalability and flexibility are its most valuable features."
"The solution is easy to learn."
"The solution is completely cloud-based and very easy to access from anywhere."
"There is also a focus on maintaining efficiency, and it is a significant time saver."
"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."
"Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."
"I find the ERP Fusion Console valuable since it centralizes all the modules like order management."
"Everything is managed by Oracle, so they have security in place."
 

Cons

"An area for improvement is the integration with WhatsApp. Currently, it is available only through a third party, which incurs additional costs."
"There's room for improvement in the pricing models."
"The product's pricing needs improvement."
"Making it more budget-friendly would be beneficial."
"However, having more dashboards and customizable templates, specifically tailored for sales in Dynamics 365, would enhance its usability even further. Being able to create custom dashboards would be particularly beneficial."
"The pricing must be improved."
"The solution’s stability could be improved."
"I have not noticed anything that I would recommend for improvement so far."
"Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation."
"I would like to see more AI usage, enhanced personalization capabilities, and simpler integration capabilities."
"The solution’s reporting could be improved."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
"The product's option to upload payroll data doesn't work seamlessly."
"When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher."
"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."
"When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher. I experience timeouts, which Oracle needs to improve."
 

Pricing and Cost Advice

"The platform is expensive."
"Dynamics 365 Sales operates on an annual licensing basis."
"The cost of the solution is very similar to that of other solutions like Salesforce CRM."
"Dynamics 365 Sales' pricing is in the middle. It's not expensive like SAP and Oracle."
"The pricing is challenging, which is particularly relevant for countries like Pakistan and others with limited budgets."
"There are no extra licenses, everything is included in the subscription, and the price is fixed."
"This is definitely an expensive product compared to others on the market."
"Oracle Fusion Service is more expensive than Workday."
"The product has average pricing."
"The tool is reasonably priced."
"Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."
"Oracle Fusion Service is a cheap and flexible solution."
"Licensing fees are on the higher end and I rate them an eight out of ten."
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Top Industries

By visitors reading reviews
No data available
Educational Organization
71%
Computer Software Company
4%
Financial Services Firm
3%
Manufacturing Company
3%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Dynamics 365 Sales?
It integrates well with other Microsoft products, enhancing sales workflow.
What needs improvement with Dynamics 365 Sales?
An area for improvement is the integration with WhatsApp. Currently, it is available only through a third party, which incurs additional costs. If Microsoft could provide direct integration, it wou...
What is your primary use case for Dynamics 365 Sales?
The usual use cases for Dynamics 365 Sales involve managing leads from various sources to define the entire customer journey, starting from lead to closure. This process includes leads, opportuniti...
What needs improvement with Oracle Service Cloud?
I would like to see more AI usage, enhanced personalization capabilities, and simpler integration capabilities.
 

Also Known As

No data available
Oracle Service Cloud, Oracle RightNow
 

Overview

 

Sample Customers

Information Not Available
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
Find out what your peers are saying about Dynamics 365 Sales vs. Oracle Fusion Service and other solutions. Updated: April 2025.
850,236 professionals have used our research since 2012.