Try our new research platform with insights from 80,000+ expert users

Dynamics 365 Sales vs Oracle Fusion Service comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 19, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Dynamics 365 Sales
Ranking in CRM
14th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
12
Ranking in other categories
No ranking in other categories
Oracle Fusion Service
Ranking in CRM
10th
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
33
Ranking in other categories
CRM Customer Engagement Centers (3rd), Marketing Management (7th)
 

Mindshare comparison

As of May 2025, in the CRM category, the mindshare of Dynamics 365 Sales is 0.5%, up from 0.2% compared to the previous year. The mindshare of Oracle Fusion Service is 1.3%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

IlyasAhmad - PeerSpot reviewer
A versatile and scalable CRM solution that streamlines business processes with its user-friendly interface and seamless integration with Microsoft platforms
The support they provide is quite commendable. When I was exploring various features of Office 365, being relatively new to it, I encountered a few challenges. Upon raising a support ticket on the Microsoft platform, I not only received prompt emails but also phone calls and engaging sessions. The Microsoft support engineers proved to be very helpful, and I appreciated their structured escalation metrics. Starting with basic assistance, they escalate the ticket to senior technicians if needed, ensuring comprehensive problem resolution. Another notable aspect is the abundance of Microsoft support resources, including videos, articles, and documentation, providing ample guidance for users. The support system offers a wealth of information, making it a valuable resource for problem-solving. I would rate it nine out of ten.
MahaboobPasha - PeerSpot reviewer
Integration enhances efficiency with good ERP Fusion Console that helps with centralization
When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher. I experience timeouts, which Oracle needs to improve. There have been many service requests around this, particularly last year. Although progress has been made, performance is still a concern for me. When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them. Enhanced performance is something that I would be interested in.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It allows effective management of the follow-ups of leads and potential opportunities."
"Dynamics 365 Sales has a sales feature that is easy to use. It is easy to understand and use."
"The most valuable features of Dynamics 365 Sales for us are the standard functional power platform applications for business processes."
"Dynamics 365 Sales facilitates remote access, allowing sales teams to work efficiently from mobile devices."
"The tool is on the same screen as Microsoft and Windows, which makes it easier for end users to learn. Its features are good, and the solution's integration is without challenges."
"Dynamics 365 Sales assists in streamlining the sales cycle by reducing it by 30%."
"It integrates well with other Microsoft products, enhancing sales workflow."
"The solution is fast."
"It supports various APIs and connectors, enabling seamless communication with other systems, including both Oracle products and third-party applications."
"It offers a seamless experience with quick deployment—eliminating prolonged implementation and installation processes."
"The solution is easy to learn."
"There is also a focus on maintaining efficiency, and it is a significant time saver."
"Oracle offers a wide range of applications, each capable of delivering significant value to our business."
"The solution changes the way clients work to make it easier and faster."
"There is a focus on maintaining efficiency, and it is a significant time saver."
"Oracle Fusion Service offers good efficiency."
 

Cons

"I found it significantly complex and not user-friendly."
"The solution’s stability could be improved."
"The pricing must be improved."
"The solution needs an improved connection to AI."
"However, having more dashboards and customizable templates, specifically tailored for sales in Dynamics 365, would enhance its usability even further. Being able to create custom dashboards would be particularly beneficial."
"I have not noticed anything that I would recommend for improvement so far."
"Making it more budget-friendly would be beneficial."
"The solution needs to include accurate and free online tutorials."
"The vendor must provide a user-friendly mobile application."
"The user interface and user experience (UI/UX) need significant improvement, especially in the older on-premises versions."
"When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher."
"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."
"Some features that require improvement include the location functionality and certain aspects of the CRM."
"The product's option to upload payroll data doesn't work seamlessly."
"I would like to see more AI usage, enhanced personalization capabilities, and simpler integration capabilities."
"The dependency on the dollar makes these products more costly during disruptions in currency parity, especially in countries like Pakistan."
 

Pricing and Cost Advice

"Dynamics 365 Sales' pricing is in the middle. It's not expensive like SAP and Oracle."
"The cost of the solution is very similar to that of other solutions like Salesforce CRM."
"The pricing is challenging, which is particularly relevant for countries like Pakistan and others with limited budgets."
"Dynamics 365 Sales operates on an annual licensing basis."
"The platform is expensive."
"Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."
"Licensing fees are on the higher end and I rate them an eight out of ten."
"The product has average pricing."
"The tool is reasonably priced."
"There are no extra licenses, everything is included in the subscription, and the price is fixed."
"Oracle Fusion Service is more expensive than Workday."
"Oracle Fusion Service is a cheap and flexible solution."
"This is definitely an expensive product compared to others on the market."
report
Use our free recommendation engine to learn which CRM solutions are best for your needs.
850,028 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Educational Organization
72%
Computer Software Company
4%
Financial Services Firm
3%
Manufacturing Company
3%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Dynamics 365 Sales?
It integrates well with other Microsoft products, enhancing sales workflow.
What needs improvement with Dynamics 365 Sales?
An area for improvement is the integration with WhatsApp. Currently, it is available only through a third party, which incurs additional costs. If Microsoft could provide direct integration, it wou...
What is your primary use case for Dynamics 365 Sales?
The usual use cases for Dynamics 365 Sales involve managing leads from various sources to define the entire customer journey, starting from lead to closure. This process includes leads, opportuniti...
What needs improvement with Oracle Service Cloud?
I would like to see more AI usage, enhanced personalization capabilities, and simpler integration capabilities.
 

Also Known As

No data available
Oracle Service Cloud, Oracle RightNow
 

Overview

 

Sample Customers

Information Not Available
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
Find out what your peers are saying about Dynamics 365 Sales vs. Oracle Fusion Service and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.