Dynamics 365 Sales vs Odoo comparison

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Dynamics 365 Sales

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Executive SummaryUpdated on Dec 19, 2024

Odoo and Dynamics 365 Sales are competitors in the ERP solutions market. Odoo appears to have the upper hand in affordability and modular integration, while Dynamics 365 Sales stands out with its integration with Microsoft platforms and extensive control features.

Features: Odoo offers integrated modules, customization, and user-friendliness. It is ideal for small to medium-sized businesses due to its cost-effectiveness and open-source nature. Dynamics 365 Sales excels with seamless integration into Microsoft platforms, providing a unified experience and powerful control over operations.

Room for Improvement: Odoo needs improvements in technical support, reporting, and scalability. Customization requires specialized skills. Dynamics 365 Sales could enhance reporting, customization flexibility, and offer a more budget-friendly pricing model. Better integration with non-Microsoft systems is also needed.

Ease of Deployment and Customer Service: Odoo offers flexible deployment options but relies on local partners for customer support, which is often rated as average. Dynamics 365 Sales primarily operates in the cloud, providing efficient support and query follow-ups, though feedback remains moderate.

Pricing and ROI: Odoo is more affordable with flexible licensing, delivering high ROI through its cost-effective and open-source model. Dynamics 365 Sales is mid-range, offering ROI by improving efficiency, though it's more expensive compared to Odoo.

To learn more, read our detailed Dynamics 365 Sales vs. Odoo Report (Updated: July 2025).

Dynamics 365 Sales vs. Odoo

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

8.2

Dynamics 365 Sales improved productivity, achieved ROI in 18 months, and enhanced reporting and forecasting capabilities with proper usage.

Sentiment score

8.1

Odoo offers high ROI with affordability, automation, efficiency, and noticeable cost savings despite a slight learning curve.

Every solution claims to save time, money, and provide productivity savings.

Senior Manager at PwC

Our company reached the return on investment in just one and a half years after implementation, with improvements in productivity, efficiency, and overall outcomes.

For more quotes and insights, download the Dynamics 365 Sales report

VP Sales at Zelite Solution

Currently, I manage those tasks independently, which is a significant cost-saving measure for my small business.

For more quotes and insights, download the Odoo report

Consultant at Mazi4u

Customer Service

Sentiment score

7.3

Dynamics 365 Sales support is praised for response speed but faces criticism for ticket creation and timely assistance issues.

Sentiment score

6.2

Odoo's customer service is praised but needs faster, personalized support; ratings average six to seven out of ten.

My experience with them has been positive; they are always available to help when challenges arise during implementation.

VP Sales at Zelite Solution

The overall technical support of Microsoft deserves a rating of 10 out of 10.

For more quotes and insights, download the Dynamics 365 Sales report

Sr. Manager, TMT Business Consulting (Focused on B2B Tech Product cos.) at IIM Lucknow Alumni Association

Technical support from Odoo is available and eager to help.

For more quotes and insights, download the Odoo report

Consultant at Mazi4u

Scalability Issues

Sentiment score

7.5

Dynamics 365 Sales scales efficiently for various user bases, though large data movements face API-related throughput challenges.

Sentiment score

7.6

Odoo is a scalable, cloud-based solution praised for flexibility, integration ease, and suitability for mid-to-large enterprises.

Dynamics 365 Sales is more scalable compared to Salesforce.

VP Sales at Zelite Solution

We have a global deployment across our organization in approximately 180 countries through Microsoft Azure cloud.

For more quotes and insights, download the Dynamics 365 Sales report

Sr. Manager, TMT Business Consulting (Focused on B2B Tech Product cos.) at IIM Lucknow Alumni Association

Because of the API limits, the throughput is not good.

F CHA

Senior Achitect at a tech services company with 1,001-5,000 employees

I rate the scalability of Odoo as eight to nine out of ten.

For more quotes and insights, download the Odoo report

Consultant at Mazi4u

Stability Issues

Sentiment score

8.6

Dynamics 365 Sales is praised for stability and reliability, with users noting minimal issues and efficient critical information access.

Sentiment score

8.1

Odoo is highly stable, with minimal issues, reliable performance, and strong data integrity in diverse environments and industries.

I usually do not face any bugs and would give it a high rating.

reviewer1398846

Digital Transformation Advisor at a consultancy with 11-50 employees

Its stability rate is 99.9998%, which is crucial as any instability could disrupt access to vital information.

VP Sales at Zelite Solution

It is definitely stable and scalable.

For more quotes and insights, download the Dynamics 365 Sales report

Senior Manager at PwC

Stability is very important because any software that supports your business must be available consistently.

For more quotes and insights, download the Odoo report

Consultant at Mazi4u

Room For Improvement

Dynamics 365 Sales struggles with usability and integration, needing enhancements in AI, tutorials, and streamlined features for better performance.

Odoo could improve customization, support, scalability, integrations, mobile apps, documentation, and expand modules and cost-effective solutions.

They advise about using Power Automate, but it is not suitable for large scale operations.

F CHA

Senior Achitect at a tech services company with 1,001-5,000 employees

If Microsoft could provide direct integration, it would better support customers, especially in the Indian market.

VP Sales at Zelite Solution

Reducing feature bloat would be beneficial, especially considering different organizational needs.

For more quotes and insights, download the Dynamics 365 Sales report

Sr. Manager, TMT Business Consulting (Focused on B2B Tech Product cos.) at IIM Lucknow Alumni Association

Odoo's documentation needs improvement, as there are areas that are not well-documented.

For more quotes and insights, download the Odoo report

Consultant at Mazi4u

Setup Cost

Dynamics 365 Sales offers robust features, generally priced at $150 monthly, with discounts, preferred by SMEs despite regional cost challenges.

Odoo offers a cost-effective ERP solution for SMEs with flexible pricing, despite potential costs increasing with more users.

It is affordable, and what I've seen is a lot of SME customers, small and medium enterprises, tend to go with Dynamics 365 Sales over anything else, which indicates that it's more affordable than some other solutions in the market.

Senior Manager at PwC

The list price is $150 per user per month, though my company pays $105 per user per month for 20 users.

For more quotes and insights, download the Dynamics 365 Sales report

VP Sales at Zelite Solution

The pricing for Odoo is affordable, with the solution being significantly cheaper than its competitors like SAP, Microsoft, and Oracle.

For more quotes and insights, download the Odoo report

Consultant at Mazi4u

Valuable Features

Dynamics 365 Sales offers robust lead management, Microsoft integration, automation, AI insights, customization, and enhances productivity with third-party flexibility.

Odoo is a versatile, cost-effective open-source platform with customizable modules and user-friendly integration for comprehensive business management.

In SAP, filling 20 fields required visiting 10 different pages sequentially, whereas now everything can be done on a single page.

Sr. Manager, TMT Business Consulting (Focused on B2B Tech Product cos.) at IIM Lucknow Alumni Association

This CRM system is more scalable than Salesforce, and its stability rate is 99.9998%.

VP Sales at Zelite Solution

A lot of customers are asking for integration with CoPilot, which is probably the biggest feature of all.

For more quotes and insights, download the Dynamics 365 Sales report

Senior Manager at PwC

The CRM and sales tools are highly effective, with customizable proposal templates aiding client interactions.

For more quotes and insights, download the Odoo report

Consultant at Mazi4u

Categories and Ranking

Dynamics 365 Sales

Ranking in CRM

12th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Odoo

Ranking in CRM

7th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

ERP (9th)

Mindshare comparison

As of August 2025, in the CRM category, the mindshare of Dynamics 365 Sales is 0.5%, up from 0.3% compared to the previous year. The mindshare of Odoo is 4.5%, up from 3.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

IlyasAhmad

Manager IT infrastrcture at Sapphire Group

A versatile and scalable CRM solution that streamlines business processes with its user-friendly interface and seamless integration with Microsoft platforms

The support they provide is quite commendable. When I was exploring various features of Office 365, being relatively new to it, I encountered a few challenges. Upon raising a support ticket on the Microsoft platform, I not only received prompt emails but also phone calls and engaging sessions. The Microsoft support engineers proved to be very helpful, and I appreciated their structured escalation metrics. Starting with basic assistance, they escalate the ticket to senior technicians if needed, ensuring comprehensive problem resolution. Another notable aspect is the abundance of Microsoft support resources, including videos, articles, and documentation, providing ample guidance for users. The support system offers a wealth of information, making it a valuable resource for problem-solving. I would rate it nine out of ten.

Read full review

Integration across functionalities has streamlined business operations and improved cost efficiency

Consultant at Mazi4u

Odoo's documentation needs improvement, as there are areas that are not well-documented. Additionally, some underlying technologies need refactoring to more modern structures. Although it's not immediately necessary since the system works, changes to the architecture would be beneficial. From the transition from version 17 to 18, it appears they are aware and have begun addressing some of these concerns.

Read full review

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

15%

Manufacturing Company

12%

Comms Service Provider

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Dynamics 365 Sales?

It integrates well with other Microsoft products, enhancing sales workflow.

What needs improvement with Dynamics 365 Sales?

Beyond what Dynamics 365 Sales currently provides, any improvement would require a combination of processes, changes, and user behavior modifications on our side coupled with the product. The produ...

What is your primary use case for Dynamics 365 Sales?

Our organization uses Dynamics 365 Sales for global sales collaboration. Previously, CRM was being treated as Outlook, with everyone in the organization receiving it by default regardless of necess...

What do you like most about Odoo?

The versatility of Odoo is one of its most valuable features for business productivity. It offers modules for purchase, inventory, manufacturing, sales, help desk, timesheets, point of sale, email ...

What is your experience regarding pricing and costs for Odoo?

The pricing for Odoo is affordable, with the solution being significantly cheaper than its competitors like SAP, Microsoft, and Oracle, while offering a comparable range of services. Thus, in terms...

What needs improvement with Odoo?

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Product Reports

Download Dynamics 365 Sales product report

Dynamics 365 Sales

August 2025

Download Odoo product report

August 2025

Overview

Dynamics 365 Sales empowers teams with capabilities in lead management, scheduling, and workflow organization. Its Office 365 integration and comprehensive ERP features enhance productivity and control.

Dynamics 365 Sales offers powerful tools for managing leads and customer interactions. Its integration with third-party apps and REST APIs simplifies workflows, providing comprehensive visibility and reliable performance. Teams benefit from its robust documentation and Power Platform compatibility, enhancing productivity with flexible pricing and a user-friendly interface. Despite some complexities, improvements in Outlook integration, AI features, and affordability are areas for enhancement.

What are the key features of Dynamics 365 Sales?

Lead Management: Simplifies tracking and organizing potential sales opportunities.
Office 365 Integration: Seamlessly works with Office applications for increased efficiency.
Customization Options: Allows for tailored solutions to meet business processes.
Third-party Integration: Connects with external apps to streamline operations.
Power Platform Compatibility: Enhances development and functionality.

What benefits should users expect from Dynamics 365 Sales?

Increased Productivity: Enhances efficiency with streamlined workflows and tools.
Enhanced Visibility: Provides comprehensive insights into sales activities.
Reliable Performance: Offers stability with robust platform support.
Cost-effectiveness: Flexible pricing options cater to varying business needs.
Improved Collaboration: Facilitates teamwork through seamless integrations.

Companies in industries like retail and sales management implement Dynamics 365 Sales to track opportunities and manage customer interactions. It helps in generating customized offers, managing orders, and supports sales reporting and CRM capabilities. Teams utilize it for sales management, lead follow-ups, and aligning targets with objectives, making it essential for daily operations.

Microsoft

Odoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc. Odoo's unique value proposition is to be at the same time very easy to use and fully integrated.