DX SaaS vs Splunk Real User Monitoring (RUM) comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

DX SaaS
Ranking in Application Performance Monitoring (APM) and Observability
48th
Ranking in Digital Experience Monitoring (DEM)
10th
Average Rating
6.6
Number of Reviews
3
Ranking in other categories
No ranking in other categories
Splunk Real User Monitoring...
Ranking in Application Performance Monitoring (APM) and Observability
39th
Ranking in Digital Experience Monitoring (DEM)
9th
Average Rating
9.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Featured Reviews

TG
Apr 21, 2023
Can identify issues in real-time, is affordable, but requires specialists to deploy
DX SaaS was developed to address the growing complexity of telephony systems. In the past, telephone connections were simple, and people only had desk phones or simple PSTMs. However, with the advent of IP telephony, connecting PSTN with IP telephony, and adding software and mobile devices to the mix, the entire telephony system became more intricate. Additionally, people from different parts of the world were speaking on this combination of PSTN and GCP IP networks, which created challenges in ensuring that the entire end-to-end chain was functioning correctly. If there were any issues, it was difficult to determine whether the problem was with the user's device, modem, internet provider, or elsewhere. The product I was working with was beneficial because it allowed people to identify and troubleshoot problems in the entire telephony stack. The old Mitel network experts could address issues throughout the system and ensure that everything was functioning properly.
Sagar Shekhar - PeerSpot reviewer
Jul 31, 2023
A stable tool with an easy setup phase that provides ease of use to its users
In my company, we use Red Canary MDR to perform MITRE ATT&CK, after which I import the lot or whatever commands were run by Red Canary MDR to my Splunk system for further analysis. I use a type of real-time monitoring by Splunk The most valuable feature of the solution is the way it formats the…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It supports numerous platforms."
"Actionable insight is the most valuable feature."
"DX allows you to customize and gives you a high degree of control."
"The initial setup of Splunk Real User Monitoring (RUM) was easy."
 

Cons

"The ability to scale presents a challenge as the cost of handling vast amounts of data in the cloud must be taken into account."
"Old user interface and dashboards could be improved."
"DX SaaS is a latecomer to the APM market. Some things that are straightforward in Dynatrace are complicated in DX. For example, upgrading the agents is a seamless process in Dynatrace, but it's a pain in DX SaaS. You should be able to upgrade in the Application Command Center. However, it is not working correctly."
"The initial setup of Splunk Real User Monitoring (RUM) was easy. The solution is deployed on-premises."
 

Pricing and Cost Advice

"Our monthly cost for DX SaaS is approximately $5 per user, which I considered affordable."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Computer Software Company
15%
Real Estate/Law Firm
11%
Manufacturing Company
7%
Financial Services Firm
21%
Computer Software Company
19%
Retailer
15%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What do you like most about DX SaaS?
Actionable insight is the most valuable feature.
What is your experience regarding pricing and costs for DX SaaS?
Our monthly cost for DX SaaS is approximately $5 per user, which I considered affordable.
What needs improvement with DX SaaS?
I would like to see AI integrated into DX SaaS so that it can identify and fix issues autonomously.
What do you like most about Splunk Real User Monitoring (RUM)?
The initial setup of Splunk Real User Monitoring (RUM) was easy.
What needs improvement with Splunk Real User Monitoring (RUM)?
I had tried onboarding Splunk Real User Monitoring (RUM) on the cloud, but unfortunately, I couldn't onboard it on the cloud. It is an issue from my end that Splunk can try to improve.
What is your primary use case for Splunk Real User Monitoring (RUM)?
In my company, we use Red Canary MDR to perform MITRE ATT&CK, after which I import the lot or whatever commands were run by Red Canary MDR to my Splunk system for further analysis. I use a type...
 

Also Known As

CA DXI, CA Digital Experience Insights
No data available
 

Learn More

 

Overview

 

Sample Customers

CNN
Information Not Available
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability. Updated: June 2024.
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