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Digium Switchvox vs Genesys PureConnect comparison

Digium and Genesys are both solutions in the Unified Communications category. Digium is ranked #12, while Genesys is ranked #8. Digium holds a 2.0% mindshare in UC, compared to Genesys’s 4.9% mindshare. Additionally, 100% of Digium users are willing to recommend the solution, compared to 100% of Genesys users who would recommend it.
Digium Switchvox
Read 2 Digium Switchvox reviews
  • 103 Views
  • 46 Comparison Views
100% willing to recommend
Genesys PureConnect
Read 1 Genesys PureConnect review
  • 135 Views
  • 112 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Digium Switchvox and Genesys PureConnect based on real PeerSpot user reviews.

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To learn more, read our detailed Unified Communications Report (Updated: May 2025).
Buyer's Guide
Unified Communications
May 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Digium Switchvox
Ranking in Unified Communications
12th
Ranking in IP Telephony & Unified Communications
14th
Average Rating
9.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Genesys PureConnect
Ranking in Unified Communications
8th
Ranking in IP Telephony & Unified Communications
12th
Average Rating
9.0
Reviews Sentiment
8.3
Number of Reviews
1
Ranking in other categories
Workforce Engagement Management (4th), Contact Center Infrastructure (9th)
 

Mindshare comparison

As of May 2025, in the Unified Communications category, the mindshare of Digium Switchvox is 2.0%, up from 1.1% compared to the previous year. The mindshare of Genesys PureConnect is 4.9%, up from 3.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Unified Communications
 

Featured Reviews

it_user489357 - PeerSpot reviewer
The Switchboard Redesign, Wall board in Switchboard, and Browser based video conferencing are extremely valuable.
Switchboard Redesign & Widget  Wall board in Switchboard Browser based video conferencing  Mobile App REST Interface  Call Center Management is easier now  Switchvox responsiveness has improve greatly  Our staff are very happy with the new Switchvox UI & UX of the Mobile App Experience with…
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Mohamed-Saber - PeerSpot reviewer
Provides great functionality
There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction A most valuable feature is that it can be customized to meet all customer needs.  As of now, they are doing great in all areas and they…
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
13%
Financial Services Firm
13%
Manufacturing Company
11%
Insurance Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Comparisons

No data available
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Compared 13% of the time
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Compared 12% of the time
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Compared 8% of the time
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Product Reports

Buyer's Guide
Unified Communications
May 2025
Digium Switchvox reportDownload Digium Switchvox product report
Buyer's Guide
Workforce Engagement Management
May 2025
Genesys PureConnect reportDownload Genesys PureConnect product report
 

Also Known As

Switchvox
Interactive Intelligence Customer Interaction Center, CIC
 

Overview

VOIP phone systems
Digium

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Genesys
 

Sample Customers

CORAF/Wecard
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Buyer's Guide
Unified Communications
May 2025
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See our list of best Unified Communications vendors and best IP Telephony & Unified Communications vendors.

We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.