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Dialpad Contact Center vs Zendesk Chat comparison

The compared Dialpad and Zendesk solutions aren't in the same category. Dialpad is ranked #10 in CCP , and holds a 1.4% mindshare in the category. Zendesk is ranked #9 in LC , and holds a 2.8% mindshare. Additionally, 100% of Zendesk users are willing to recommend the solution.
Dialpad Contact Center
  • 69 Views
  • 34 Comparison Views
Zendesk Chat
Read 1 Zendesk Chat review
  • 31 Views
  • 18 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Dialpad Contact Center and Zendesk Chat based on real PeerSpot user reviews.

Find out what your peers are saying about Amazon Web Services (AWS), Five9, Genesys and others in Contact Center Platforms.

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To learn more, read our detailed Contact Center Platforms Report (Updated: May 2025).
Buyer's Guide
Contact Center Platforms
May 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Dialpad Contact Center
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Contact Center Platforms (10th)
Zendesk Chat
Average Rating
10.0
Number of Reviews
1
Ranking in other categories
Live Chat (9th)
 

Mindshare comparison

Dialpad Contact Center and Zendesk Chat aren’t in the same category and serve different purposes. Dialpad Contact Center is designed for Contact Center Platforms and holds a mindshare of 1.4%, up 0.4% compared to last year.
Zendesk Chat, on the other hand, focuses on Live Chat, holds 2.8% mindshare, down 5.7% since last year.
Contact Center Platforms
Live Chat
 

Featured Reviews

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MA
Flexible, stable, and allows for faster delivery of support
We would like to have auto-templates for TT closure and TT updates. This will save time in writing the acknowledgment. Templates can be added and edited, thus saving the agent time when on the ticket. I believe that this will contribute to the agent's knowledge, once coming across new ways of customer writing templates.
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Comparisons

No data available
Amazon Connect vs Zendesk Chat Logo
Amazon Connect vs Zendesk Chat
Compared 100% of the time
More Zendesk Chat Competitors
 

Product Reports

Buyer's Guide
Contact Center Platforms
May 2025
Dialpad Contact Center reportDownload Dialpad Contact Center product report
Buyer's Guide
Live Chat
May 2025
Zendesk Chat reportDownload Zendesk Chat product report
 

Also Known As

No data available
Zendesk Talk
 

Overview

Our Dialpad Contact Center and Dialpad Sell products or Call Centers give teams more flexibility and many advanced features than Departments. Call Center features include: Flexible routing options. Real-time dashboard and service alerts.

Dialpad

Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.

Zendesk
 

Sample Customers

Xero, TED, Financial Times, HUGE, Motorola, Quora
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Buyer's Guide
Contact Center Platforms
May 2025
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Find out what your peers are saying about Amazon Web Services (AWS), Five9, Genesys and others in Contact Center Platforms. Updated: May 2025.
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851,042 professionals have used our research since 2012.

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.