Desk365 is a cloud-based ticketing and helpdesk solution designed to streamline support operations. Businesses can optimize customer support interactions, improving response times and service quality.
Desk365 offers an intuitive platform integrating seamlessly with Microsoft Teams, making it a preferred choice for organizations seeking efficient, collaborative support. It provides a comprehensive suite of tools designed to enhance team productivity and align with business support objectives. This technology is ideal for businesses focusing on team collaboration and efficient customer support management, leveraging cloud solutions for scalability and flexibility.
What are the key features?
- Microsoft Teams Integration: Enables seamless communication and collaboration.
- Automated Workflows: Streamlines processes and reduces manual tasks.
- Customizable Dashboards: Offers insights and personalized data views.
- Robust Reporting: Delivers detailed analytics to inform decision-making.
- Multi-Channel Support: Manages customer interactions across platforms.
What benefits should users consider?
- Improved Efficiency: Reduces response times and boosts productivity.
- Scalability: Supports growing business needs with ease.
- Enhanced Collaboration: Facilitates team interaction and cooperation.
- Cost-Effectiveness: Lowers operational costs with cloud deployment.
Desk365 is adaptable across industries such as retail, healthcare, and technology, where support and communication are vital. Its integration with Microsoft's ecosystem makes it suitable for firms leveraging Office 365 suite, focusing on unified communication and streamlined operations.
Excellent service management made easy : Happy customers are the goal of every supporting department. We understand. That’s why we’ve created a solution that helps you improve customer communication, manage workflows and keep track of assets. But above all: our software is simple and attractive. This not only makes it pleasant to use, but also quick to adopt. You’re looking to deliver excellent service from day one – and TOPdesk is here to help.
TOPdesk delivers one integrated service platform for IT, FM, HR and other Service departments with a build Self Service Portal, asset management, reporting and integration platform( see also our TOPdesk Marketplace for selection of connectors).
Some key features include : Call Management, Incident and Service Request Management, Service Catalogue, Asset & Configuration Management, Problem Management, Change Management, Project Management, Operations Management, Reservations Management, Stock & Order Management, Contract Management and SLA's, Survey Management, Self Service Portal, Form designer, Portal designer, Event & Action Management, Knowlegde Base, Report wizards, Resource Management, Barcode, CAD and Exchange integration
TOPdesk helps you streamline your ITIL, Agile, Sox, KCS, ASL/BISL, GDPR compliance
Result at our global customer base : 98% customer retention rate
99% of our implementations within budget and timeframe
90% up and running within 3 month
NPS score of 35 (4500 cusotmers)
98% customer recommondation score
4,7 score at Gartner Peer Insights
Our ecosystem consist of :
4500 customers across 45 countries
> 300.000 daily users
> 15.000.000 supported end-users
40+ partners
What makes TOPdesk unique?
• ITIL-based modules for all your service needs: from Ticket and Asset Management to Reservations Management
• License based on end users or service agents, whateveris best for you
• Unlimited number of assets or self service users
• Easy to implement: get up and running quickly
• Choose between on-premises or SaaS
