Currently, it is sometimes challenging when a component gets out of fashion or is no longer available at end of life, to quickly get a drop-in replacement. I would appreciate an XE version of the server where we have some drop-in replacements lined up beforehand, and we already know how to validate them. Right now, when this happens, we have about three months to validate the new systems, and that is usually a little short notice for us. I am already happy we get the time we get. I do have something to say about customer service and support. From time to time, we need to get special licenses or extended warranties or other items, especially for end customers. I think that could be streamlined. Right now, there is a human factor in it; there is not a click and buy option. This could save Dell some time to iterate that as well. If we have a technical question, it can take a little time, especially if we are trying to reach the Dutch support line. Usually, we still get redirected to a UK representative, which is acceptable because I speak English, but some of our customers are a little less happy. It would be beneficial if there were more local technical support. All of our questions get answered usually within a day or two, which I consider pretty quick. If it is high priority or critical, it gets answered within a couple of hours.
