Dec 20, 2021
We didn't consider either of these after demo and comparison from reviews of multiple EDR solutions we came up with SentinelOne on top and are now POCg it as an endpoint solution.
VMware Carbon Black Cloud and CylanceOPTICS are leading-endpoint security solutions. Users are happier with the features and support of VMware Carbon Black Cloud, but CylanceOPTICS is favored for its advanced threat detection capabilities, making it worth the price.
Features: VMware Carbon Black Cloud offers robust threat hunting, incident response functionalities, and highly-rated analytics and extended detection capabilities. CylanceOPTICS is praised for its AI-based prevention, autonomous threat detection abilities, and more advanced AI-driven approach.
Room for Improvement: VMware Carbon Black Cloud users suggest performance enhancements, reducing false positives, and more streamlined integration processes. For CylanceOPTICS, the main areas for improvement include reporting capabilities, expanding the range of integrations, and refining user interface aspects.
Ease of Deployment and Customer Service: VMware Carbon Black Cloud users mention straightforward deployment and responsive customer support. CylanceOPTICS gets mixed reviews on deployment complexity but receives praise for its customer service, though response times are slower compared to VMware Carbon Black Cloud.
Pricing and ROI: VMware Carbon Black Cloud is considered more cost-effective with a quicker ROI. CylanceOPTICS, although perceived as more expensive, justifies its price with superior AI-driven features and overall performance. Users find VMware’s pricing more attractive, but Cylance’s advanced capabilities may provide long-term value.
Many customers observe a return on investment with CylanceOPTICS since it works effectively without the need for an internet connection.
When it comes to technical support provided by BlackBerry, my experience has been somewhat slow; if a problem arises, we often have to wait for a reply.
Regarding stability, I have no complaints as CylanceOPTICS has proven to be totally stable, and as of now, we have not encountered any instability.
Whenever a ticket is raised by one of our customers, we have to wait for responses which can take a whole day due to the time zone differences, and a local team could expedite this process.
In terms of cost, I find CylanceOPTICS to be reasonable; it's not overly expensive, nor is it at the lower end of the market—it's positioned in the medium range.
| Product | Market Share (%) |
|---|---|
| CylanceOPTICS | 0.3% |
| VMware Carbon Black Cloud | 0.2% |
| Other | 99.5% |
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 2 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 4 |
| Large Enterprise | 7 |
Our cloud-native BlackBerry® Optics provide visibility, on-device threat detection and remediation across your organization. In milliseconds. And our EDR approach effectively and efficiently hunts threats while eliminating response latency. It’s the difference between a minor security event—and one that’s widespread and uncontrolled.
Fortify Endpoint and Workload Protection
Legacy approaches fall short as cybercriminals update tactics and obscure their actions. Get advanced cybersecurity fueled by behavioral analytics to spot minor fluctuations and adapt in response.
Recognize New Threats
Analyze attackers’ behavior patterns to detect and stop never-before-seen attacks with continuous endpoint activity data monitoring. Don’t get stuck analyzing only what’s worked in the past.
Simplify Your Security Stack
Streamline the response to potential incidents with a unified endpoint agent and console. Minimize downtime responding to incidents and return critical CPU cycles back to the business.
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