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CylanceOPTICS vs Trend Vision One comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 28, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
3.2
Users saw positive ROI from CylanceOPTICS with improved threat detection, cost savings, faster responses, and a user-friendly interface.
Sentiment score
6.3
Trend Vision One enhances risk management, reduces costs, and optimizes resources through automation, integration, and proactive issue mitigation.
Many customers observe a return on investment with CylanceOPTICS since it works effectively without the need for an internet connection.
Account Manager at Teksalah
Our company went through a ransomware event, and if Trend Vision One had not stopped it, that could've closed the company's doors.
Cyber Security Team/Governance, Risk, Compliance at a manufacturing company with 1,001-5,000 employees
The Managed Detect and Response Service allows security to be maintained internally without outsourcing, which significantly reduces expenses.
Head of IT Department at Gähler und Partner AG
Trend Vision One has improved our ROI by 30 percent.
Deputy General Manager at Tata Communications Ltd
 

Customer Service

Sentiment score
5.2
CylanceOPTICS' customer service is mixed, with effective higher-tier support but lacking initial assistance and geographical challenges.
Sentiment score
6.7
Trend Vision One's customer support is praised for responsiveness but criticized for delays and inconsistent communication across regions. Ratings: 7-10.
When it comes to technical support provided by BlackBerry, my experience has been somewhat slow; if a problem arises, we often have to wait for a reply.
Account Manager at Teksalah
It's not just about high-level support with the chatbot; rather, when an issue occurs, we have the experts on-site and ready to respond swiftly, which is crucial.
Chief Digital Officer at Samson Systems Group, Inc.
Trend Micro supported us throughout the transition from on-prem servers or other vendors, providing top-notch service at all times.
Endpoint Solutions Support at Compass Group
Support responds quickly, and together we’ve been able to solve all challenges in our day-to-day operations.
Head of Organization at ZEUS Informationstechnologie GmbH
 

Scalability Issues

Sentiment score
4.5
CylanceOPTICS is praised for scalability but faces mixed reviews, especially with larger enterprises and virtual machine demands.
Sentiment score
7.8
Trend Vision One is scalable and flexible, supporting seamless growth and integration, praised for easy user and component addition.
I’d give scalability a 10 because nearly everything is integrated.
Works at Kreiskrankenhaus Grünstadt
Our growth over the past three years has never caused performance or expansion issues.
Head of Managed Services & IT Security at B.O.C.
I don't think I've encountered any issues with scalability; we're growing steadily, and I believe Trend Vision One can keep up with our demand.
Computer Technician at a wholesaler/distributor with 51-200 employees
 

Stability Issues

Sentiment score
9.2
CylanceOPTICS is praised for its stability, reliability, and compatibility, excelling over McAfee despite minor issues with SentinelOne.
Sentiment score
8.0
Trend Vision One is stable and reliable, with minor compatibility issues and high user satisfaction ratings between seven and ten.
Regarding stability, I have no complaints as CylanceOPTICS has proven to be totally stable, and as of now, we have not encountered any instability.
Account Manager at Teksalah
Trend Vision One works exactly as intended and has never hindered our operations, feeling more a collaborator than a roadblock.
Computer Technician at a wholesaler/distributor with 51-200 employees
Sometimes the CPU utilization is so high that the computer crashes or lags behind.
Security Engineer at a consultancy with 11-50 employees
The stability is very high.
Chief Digital Officer at Samson Systems Group, Inc.
 

Room For Improvement

CylanceOPTICS needs enhancements in threat automation, detection, and management, facing issues with false positives and scalability.
Trend Vision One requires better integration, user interface, documentation, support, enhanced automation, AI, and simplified installation to reduce complexity.
Whenever a ticket is raised by one of our customers, we have to wait for responses which can take a whole day due to the time zone differences, and a local team could expedite this process.
Account Manager at Teksalah
Trend Vision One does not initially disclose to customers that they need to purchase additional licenses and pay more for integrations.
Senior Security Consultant at Rewterz
Consolidating case details into a single, more intuitive view would streamline investigations and save time.
Head of Infrastructure Services at Riza G
Trend Micro's DLP is busy and does not use OCR.
Cyber Security Senior Technical Consultant at a consultancy with 11-50 employees
 

Setup Cost

CylanceOPTICS pricing is competitive and affordable, with annual costs under $100 per client, often bundled with services.
Trend Vision One offers competitive pricing, appealing via a flexible credit system but may be costly for smaller organizations.
In terms of cost, I find CylanceOPTICS to be reasonable; it's not overly expensive, nor is it at the lower end of the market—it's positioned in the medium range.
Account Manager at Teksalah
I find the credit model non-transparent—you can't always tell how many licenses apply to which product.
Head of Managed Services & IT Security at B.O.C.
I have seen others that are double or triple the price.
Cyber Security Team/Governance, Risk, Compliance at a manufacturing company with 1,001-5,000 employees
Customers who cannot afford CrowdStrike's pricing can easily opt for Trend Vision One.
Senior Security Consultant at Rewterz
 

Valuable Features

CylanceOPTICS provides AI-driven threat detection with auto-containment, script control, and behavior analytics, offering trusted, real-time security solutions.
Trend Vision One excels in centralized management, advanced security, user-friendly interface, AI analytics, and efficient threat detection.
The most important features of Vision One include visibility, AI integration, attack pattern analysis, predictive analytics, and centralized visibility and management across protection layers.
Deputy General Manager at Tata Communications Ltd
The most critical feature of Vision One is that it gives us a single console for threat management.
Product Owner at a tech consulting company with 11-50 employees
Its ability to identify unmonitored endpoints and perform log inspection, which establishes operational baselines and detects anomalies, proves invaluable for threat identification.
Systems Engineer at a tech services company with 11-50 employees
 

Categories and Ranking

CylanceOPTICS
Ranking in Endpoint Detection and Response (EDR)
44th
Average Rating
7.4
Reviews Sentiment
5.2
Number of Reviews
13
Ranking in other categories
No ranking in other categories
Trend Vision One
Ranking in Endpoint Detection and Response (EDR)
4th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
97
Ranking in other categories
Network Detection and Response (NDR) (3rd), Extended Detection and Response (XDR) (2nd), Attack Surface Management (ASM) (3rd), AI-Powered Cybersecurity Platforms (3rd), AI Security (1st)
 

Mindshare comparison

As of January 2026, in the Endpoint Detection and Response (EDR) category, the mindshare of CylanceOPTICS is 0.5%, up from 0.2% compared to the previous year. The mindshare of Trend Vision One is 2.1%, down from 2.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Detection and Response (EDR) Market Share Distribution
ProductMarket Share (%)
Trend Vision One2.1%
CylanceOPTICS0.5%
Other97.4%
Endpoint Detection and Response (EDR)
 

Featured Reviews

GauthamVakapalli - PeerSpot reviewer
Account Manager at Teksalah
Provides reliable threat detection and response but requires better regional support
One improvement I suggest for CylanceOPTICS is more robust marketing efforts from their side. Many customers gravitate towards popular EDRs like CrowdStrike or Sophos, largely due to better marketing, despite BlackBerry Cylance being a superior product. The lack of marketing from distributors or vendors is a critical area where they are falling short. Apart from marketing, it would be beneficial for CylanceOPTICS to establish a dedicated team in GCC since I coordinate with the UK team to handle support. Whenever a ticket is raised by one of our customers, we have to wait for responses which can take a whole day due to the time zone differences, and a local team could expedite this process. In terms of scalability, CylanceOPTICS is indeed easy to scale, but one issue I face is related to visibility; while it is scalable, the security teams struggle with limited visibility as we need to gather data from multiple sources.
SemihDalkıran - PeerSpot reviewer
Cyber Security Senior Technical Consultant at a consultancy with 11-50 employees
Built faster threat response and improved visibility with real-time monitoring and flexible deployment
Trend Vision One allows us to monitor attacks in real time, which is a significant benefit. We can quickly see where the attack is coming from. Trend Vision One enables us to use different products with a flexible license. For example, if a customer is using endpoint security and wants to switch to another solution, they can instantly use a different Trend Micro product, such as email. Trend Vision One has helped to reduce the time to detect and respond to different threats, as it can respond to attacks very quickly. With playbook templates, in cases of recurring attacks, responses can be made quickly using predefined playbooks. Trend Vision One has helped to reduce noise from false positives. There have been false positives before, but it was due to the customer not telling us which app they were using. Best practice configurations must be applied properly to avoid such issues. Trend Vision One helps customers consolidate the use of security vendors and reduce silos by offering one platform for all product management.
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Top Industries

By visitors reading reviews
Manufacturing Company
16%
Financial Services Firm
9%
Computer Software Company
9%
Media Company
7%
Computer Software Company
11%
Manufacturing Company
10%
Comms Service Provider
9%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise2
Large Enterprise4
By reviewers
Company SizeCount
Small Business52
Midsize Enterprise12
Large Enterprise39
 

Questions from the Community

What do you like most about Blackberry Optics?
I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none.
What is your experience regarding pricing and costs for Blackberry Optics?
In terms of cost, I find CylanceOPTICS to be reasonable; it's not overly expensive, nor is it at the lower end of the market—it's positioned in the medium range.
What needs improvement with Blackberry Optics?
One improvement I suggest for CylanceOPTICS is more robust marketing efforts from their side. Many customers gravitate towards popular EDRs like CrowdStrike or Sophos, largely due to better marketi...
What do you like most about Trend Micro XDR?
I appreciate the value of real-time activity monitoring.
What is your experience regarding pricing and costs for Trend Micro XDR?
Trend Vision One is not so expensive; it is very moderate.
What needs improvement with Trend Micro XDR?
Trend Vision One could bring in more data loss prevention capabilities specifically on the endpoints, as the current offering lacks some important capabilities.They could also bring in data loss pr...
 

Also Known As

No data available
Trend Micro XDR, Trend Micro XDR for Users, Trend Vision One - XDR for Networks, Trend Micro Trend Vision One
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

Cerdant, Washoe County School District
Panasonic North America, Decathlon, Fischer Homes, Banijay Benelux, Unigel, DHR Health,
Find out what your peers are saying about CylanceOPTICS vs. Trend Vision One and other solutions. Updated: December 2025.
881,114 professionals have used our research since 2012.