CxEngage vs Local Measure Engage comparison

CxEngage helps businesses of all sizes, from startup to SMB to enterprise:

• Build, deploy, and administer their contact centers with drag and drop tools and granular yet simple controls
• Adapt and scale globally, no matter the size of business or location of customers
• Make data-driven decisions based on relevant, actionable reports and dashboards
• Provide context to every engagement and increase agent productivity

Local Measure Engage is used for real-time customer feedback, resolving inquiries, and enhancing guest experiences. Users value its ability to track responses across platforms, manage social media interactions, and gather actionable data.

Local Measure Engage offers real-time messaging, integration with multiple communication channels, and an intuitive dashboard. It provides valuable insights through its analytics capabilities and customizable reporting features, which enhance operational efficiency. Automatic tagging and assignment functionalities help streamline workflows. Users suggest improvements in reporting features, customization options, and quicker load times. Some experience integration issues and desire a more intuitive layout.

• Real-time messaging: Enables prompt communication.
• Intuitive dashboard: Simplifies management.
• Easy integration: Connects with multiple communication channels.
• Analytics capabilities: Provides valuable insights.
• Customizable reporting: Enhances operational efficiency.
• Automatic tagging and assignment: Streamlines workflows.

• Enhanced customer satisfaction: Immediate responses improve experiences.
• Operational efficiency: Streamlined workflows save time.
• Actionable data: Informed decision-making through insights.
• Improved social media management: Unified interactions.

Local Measure Engage is utilized in hospitality, retail, and tourism industries to improve guest experiences. Hotels resolve guest inquiries rapidly, retailers manage social media interactions, and tourism businesses gather valuable feedback, enhancing their service offerings.