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Cortex vs SymphonyAI IT Service Management comparison

Cortex and SymphonyAI are both solutions in the IT Service Management (ITSM) category. Cortex is ranked #20 with an average rating of 8.0, while SymphonyAI is ranked #22 with an average rating of 7.0. Cortex holds a 0.2% mindshare in ISM, compared to SymphonyAI’s 1.6% mindshare. Additionally, 66% of Cortex users are willing to recommend the solution, compared to 100% of SymphonyAI users who would recommend it.
Cortex
Read 3 Cortex reviews
  • 83 Views
  • 25 Comparison Views
66% willing to recommend
SymphonyAI IT Service Manag...
Read 5 SymphonyAI IT Service Management reviews
  • 426 Views
  • 299 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

SymphonyAI IT Service Management and Cortex compete in IT service management solutions. SymphonyAI has the upper hand with its comprehensive features and seamless integration, while Cortex leads with advanced data analysis for enhanced insights.

Features: SymphonyAI IT Service Management offers AI-driven insights, automated workflows, and predictive maintenance. Cortex provides machine learning algorithms, detailed reporting, and nuanced IT operations control.

Ease of Deployment and Customer Service: SymphonyAI IT Service Management provides straightforward deployment and strong support, making onboarding simpler. Cortex delivers flexible, customizable deployment supported by a vast knowledge base.

Pricing and ROI: SymphonyAI IT Service Management is competitively priced with a strong ROI due to reduced disruptions. Cortex involves a higher initial investment but provides long-term insights that justify the cost.

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Buyer's Guide
Cortex vs. SymphonyAI IT Service Management
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cortex
Ranking in IT Service Management (ITSM)
20th
Average Rating
8.0
Reviews Sentiment
5.2
Number of Reviews
3
Ranking in other categories
No ranking in other categories
SymphonyAI IT Service Manag...
Ranking in IT Service Management (ITSM)
22nd
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
5
Ranking in other categories
Help Desk Software (22nd), IT Asset Management (15th)
 

Mindshare comparison

As of May 2025, in the IT Service Management (ITSM) category, the mindshare of Cortex is 0.2%. The mindshare of SymphonyAI IT Service Management is 1.6%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Featured Reviews

NikhilSharma1 - PeerSpot reviewer
Provides comprehensive network visibility and helps us identify threats efficiently
The product could be improved in several areas. The complexity and confusion regarding product variants, such as XDR, Forexiant, and Forexon, must be addressed. There is also a need for clearer differentiation between features and capabilities within Cortex's suite, as the overlap between XDR and XIM can be confusing. Improvements in the user interface and more intuitive KQL query handling could also enhance usability. Additionally, better support for various deployment scenarios and cost management options would be beneficial.
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Abhishek Bhosle - PeerSpot reviewer
Good ticketing tool but limitations with integration
We use ManageEngine, but it's still pretty new and under development. We used SummitAI for about four years before switching to ManageEngine. There are specific features that were missing in SummitAI that we're hoping to find in ManageEngine. We were informed that ManageEngine was a new ticketing tool with modern and advanced analytics, which would be a better fit than SummitAI with its older engine. Firstly, ManageEngine allows detailed asset inventory per user. I, as a user, can store authentication details like which laptop and mobile I use, for all employees. Secondly, ManageEngine can handle patching, Windows updates, and pushing applications from the server to desktops. Finally, ManageEngine lets us do remote access directly through the tool.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution's stability is generally good."
"The solution's most valuable feature is writing playbooks."
"It was easy to integrate Cortex with existing infrastructure and other tech tools."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The product has the best features for ITSM."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
 

Cons

"It's quite lagging and not very fast."
"The complexity and confusion regarding product variants, such as XDR, Forexiant, and Forexon, must be addressed."
"It would be more beneficial to integrate threat intelligence in Cortex."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"There could be flexibility in terms of customization."
"I would like them to add software inventory in the next release. We don't have that right now."
"Integration was a major limitation with SummitAI."
 

Pricing and Cost Advice

"Cortex is an expensive solution."
"It's cheaper compared to its competitors."
"Cortex XDR is a costly solution."
"SummitAI IT Management Suite's pricing is a bit expensive."
"We have a regular license."
"The product's cost is average."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
16%
Computer Software Company
14%
Manufacturing Company
14%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Cortex?
Cortex is an expensive solution.
See all answers
What needs improvement with Cortex?
It would be more beneficial to integrate threat intelligence in Cortex.
See all answers
What is your primary use case for Cortex?
With Cortex, we can automate the analysis of all the alerts. We use it to automate any kind of activity.
See all answers
What do you like most about SummitAI IT Management Suite?
It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.
See all answers
What is your experience regarding pricing and costs for SummitAI IT Management Suite?
The product's cost is average. It used to be inexpensive, but now they have added many functionalities. Still, it is cheaper than other more significant tools in the market. The suite is not just l...
See all answers
What needs improvement with SummitAI IT Management Suite?
Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies o...
See all answers
 

Comparisons

No data available
ServiceNow vs SymphonyAI IT Service Management Logo
ServiceNow vs SymphonyAI IT Service Management
Compared 83% of the time
ManageEngine ServiceDesk Plus vs SymphonyAI IT Service Management Logo
ManageEngine ServiceDesk Plus vs SymphonyAI IT Service Management
Compared 17% of the time
More SymphonyAI IT Service Management Competitors
 

Product Reports

Buyer's Guide
IT Service Management (ITSM)
April 2025
Cortex reportDownload Cortex product report
Buyer's Guide
IT Service Management (ITSM)
April 2025
SymphonyAI IT Service Management reportDownload SymphonyAI IT Service Management product report
 

Also Known As

No data available
Summus IT Management Suite
 

Overview

Cortex is a robust data analysis and automation platform designed for streamlining complex workflows and enhancing decision-making for professionals across industries. Its functionalities aim to provide efficiency and accuracy, catering to the demands of a tech-savvy audience.

Cortex offers a comprehensive suite of tools tailored for data-driven environments, focusing on seamless integration and workflow automation. It assists users in processing large datasets with precision, ensuring valuable insights are delivered effectively. The platform's adaptability allows for customization to specific industry requirements, making it a versatile choice for businesses seeking to optimize performance. While Cortex is equipped with powerful features, users may find room for improvement in areas like scalability and user experience enhancement, ensuring it evolves to meet future technological advancements.

What are Cortex's most valuable features?
  • Data Processing: Efficient handling of large volumes of data ensures precision in analysis.
  • Workflow Automation: Streamlines repetitive tasks for improved productivity.
  • Integration Capabilities: Seamless connection with existing systems for unified operations.
  • Customization Options: Flexible settings tailored to industry-specific needs.
  • Real-time Insights: Delivers immediate data-driven insights for informed decision-making.
What benefits should users look for?
  • Time Efficiency: Significant reduction in time spent on manual data handling.
  • Cost Reduction: Automation leads to decreased operational costs over time.
  • Improved Accuracy: Enhanced precision in data analysis and reporting.
  • Scalability: Ability to grow and adapt as requirements change.
  • Informed Decisions: Access to real-time data improves strategic decision-making.

Cortex finds application in industries such as finance, healthcare, and manufacturing, where data accuracy and efficiency are crucial. In finance, it aids in risk assessment and fraud detection. Healthcare benefits from its data handling to streamline patient management and improve treatment protocols. In manufacturing, Cortex optimizes supply chain processes and resource allocations. Its adaptability to specific industry requirements emphasizes its utility as a versatile tool in data-driven settings.

Cortex

SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

SymphonyAI
 

Sample Customers

Information Not Available
Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla
Buyer's Guide
Cortex vs. SymphonyAI IT Service Management
April 2025
Free Report: Cortex vs. SymphonyAI IT Service Management
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