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Cortex vs Serviceaide ChangeGear comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cortex
Ranking in IT Service Management (ITSM)
21st
Average Rating
8.0
Reviews Sentiment
5.2
Number of Reviews
3
Ranking in other categories
No ranking in other categories
Serviceaide ChangeGear
Ranking in IT Service Management (ITSM)
32nd
Average Rating
7.6
Reviews Sentiment
6.5
Number of Reviews
14
Ranking in other categories
Help Desk Software (29th)
 

Featured Reviews

NikhilSharma1 - PeerSpot reviewer
Provides comprehensive network visibility and helps us identify threats efficiently
The product could be improved in several areas. The complexity and confusion regarding product variants, such as XDR, Forexiant, and Forexon, must be addressed. There is also a need for clearer differentiation between features and capabilities within Cortex's suite, as the overlap between XDR and XIM can be confusing. Improvements in the user interface and more intuitive KQL query handling could also enhance usability. Additionally, better support for various deployment scenarios and cost management options would be beneficial.
it_user347802 - PeerSpot reviewer
It's provided self-service and automation, notifications, and reporting, although adding group names is a complicated process.
It’s always the little things. There used to be a spell-check function that allowed us to add technical terms, but it no longer exists, and I’d like to have that back. Also, adding group names is a complicated process that involves adding analyst names, and analysts change all the time, so it's nearly impossible to consistently add group names.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution's stability is generally good."
"It was easy to integrate Cortex with existing infrastructure and other tech tools."
"The solution's most valuable feature is writing playbooks."
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
 

Cons

"The complexity and confusion regarding product variants, such as XDR, Forexiant, and Forexon, must be addressed."
"It would be more beneficial to integrate threat intelligence in Cortex."
"It's quite lagging and not very fast."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
 

Pricing and Cost Advice

"Cortex XDR is a costly solution."
"Cortex is an expensive solution."
"It's cheaper compared to its competitors."
Information not available
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Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with Cortex?
It would be more beneficial to integrate threat intelligence in Cortex.
What is your primary use case for Cortex?
With Cortex, we can automate the analysis of all the alerts. We use it to automate any kind of activity.
Ask a question
Earn 20 points
 

Comparisons

 

Also Known As

No data available
Serviceaide ISM (Intelligent Service Management), Nimsoft Service Desk, CA Cloud Service Management , ChangeGear
 

Overview

 

Sample Customers

Information Not Available
Oakwood Systems Group
Find out what your peers are saying about Cortex vs. Serviceaide ChangeGear and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.