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Cortex XDR by Palo Alto Networks vs ESET PROTECT Enterprise comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 8, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.7
Cortex XDR secures data, reduces malware, lowers costs, and replaces systems, enhancing user satisfaction and operational efficiency.
Sentiment score
8.4
ESET PROTECT Enterprise offers valuable security and protection, recognized for excellent ROI due to effective features and easy installation.
They appreciate the rich telemetry data from the solution, as it provides in-depth threat identification.
The return on investment is excellent due to its functionality and ease of installation.
 

Customer Service

Sentiment score
6.6
Cortex XDR support is praised for responsiveness but criticized for delayed responses and knowledge gaps in certain regions.
Sentiment score
8.9
ESET PROTECT Enterprise's customer service is highly rated for knowledgeable, responsive support, offering effective resolutions and valuable promotions.
Their support is efficient and responsive whenever I raise a ticket through my portal.
Every vendor has similar support; it depends on how the case is handled and raised.
The tech support from ESET is amazing, and I would rate it as ten out of ten.
They are very responsive and help in solving issues quickly.
They were helpful with billing inquiries and offered promotions and discounts.
 

Scalability Issues

Sentiment score
7.6
Cortex XDR offers scalable, efficient data handling across Linux, Mac, and Windows, praised for simplifying large enterprise management.
Sentiment score
8.0
ESET PROTECT Enterprise offers excellent scalability for large organizations, efficiently managing many users and endpoints across environments.
It can efficiently scale up to thousands of devices in an organization without issues.
It is better suited for workstations rather than server environments.
 

Stability Issues

Sentiment score
8.1
Cortex XDR is praised for its stability and reliability, with minor issues noted but generally offering seamless protection.
Sentiment score
8.1
ESET PROTECT Enterprise is stable and reliable, with minimal issues, effective protection, and efficient support for occasional problems.
Cortex XDR is stable, offering high quality and reliable performance.
The solution is stable, and I have not encountered any glitches.
The solution is very, very stable.
I experience some problems occasionally but have fast support to troubleshoot.
 

Room For Improvement

Cortex XDR struggles with integration, high memory, false positives, limited features, complex setup, and lacks enhanced support and customization.
ESET PROTECT Enterprise struggles with deployment, performance impacts, integration, and user guidance, needing enhancements in management and detection features.
The inclusion of this feature would allow the application of DLP policies alongside antivirus policies via a single agent and console, making it more competitive as other OEMs often offer DLP solutions as part of their antivirus products.
Cortex XDR could improve its sales support team, including better commission structures and referral programs.
Sometimes, agents lose connection with the management console, and the administration team needs to reinstall the agents on the computers.
It takes a lot of processing power when the machine is initially booted.
They need to reduce the number of notifications on the endpoints.
 

Setup Cost

Enterprise buyers view Cortex XDR as expensive yet flexible, offering scalable licensing with varying costs based on features and users.
ESET PROTECT Enterprise offers cost-effective pricing, competitive licensing, efficiency, and valued affordability compared to similar security solutions.
Cortex XDR is perceived as expensive by some customers, yet offers dynamic pricing.
Compared to competitors such as CrowdStrike and Sophos, the pricing of Cortex XDR by Palo Alto Networks is similar to CrowdStrike but more expensive than Sophos.
I pay 40 dollars per agent annually, which is cheaper than 60 dollars per agent for Check Point.
We recently paid fourteen dollars and thirty-six cents per unit for 20 users, which is reasonable.
The pricing is reasonable, and I would rate it five on a scale of ten where five is moderate.
 

Valuable Features

Cortex XDR excels in cybersecurity with advanced detection, ease of use, and integration, offering scalable, efficient threat management.
ESET PROTECT Enterprise offers robust security, user-friendly management, and efficient performance, even on older hardware, with minimal intervention.
It incorporates AI for normal behavior detection, distinguishing unusual operations.
The product provides automation responses in case of a threat attack, severity assessments, centralized manageability, and comprehensive compliance features, resulting in reduced costs.
Its web component prevents infections from malicious websites, which enhances its anti-malware capabilities.
It allows simple whitelisting and has a learning mode for new installations, which reduces false positives by adapting to typical user habits.
One of the strong features of ESET PROTECT Enterprise is its ability to work well on old computers.
 

Categories and Ranking

Cortex XDR by Palo Alto Net...
Ranking in Extended Detection and Response (XDR)
7th
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
90
Ranking in other categories
Endpoint Protection Platform (EPP) (4th), Ransomware Protection (1st), AI-Powered Cybersecurity Platforms (4th)
ESET PROTECT Enterprise
Ranking in Extended Detection and Response (XDR)
20th
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
14
Ranking in other categories
Anti-Malware Tools (13th)
 

Mindshare comparison

As of May 2025, in the Extended Detection and Response (XDR) category, the mindshare of Cortex XDR by Palo Alto Networks is 5.6%, down from 6.5% compared to the previous year. The mindshare of ESET PROTECT Enterprise is 0.7%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Extended Detection and Response (XDR)
 

Featured Reviews

Mohammad Qaw - PeerSpot reviewer
Perfect correlation and XDR capabilities for network traffic plus endpoint security
The solution should force customers to integrate with network traffic to see the full benefits of XDR. If you are not integrating it or feeding in your network traffic, then you are just buying a normal antivirus which doesn't make any sense. You are paying double the price to use the antivirus feature or to say you have XDR, but in reality you are not using it. The solution should include an on-premises option because some customers want only on-premises. It would be hard, but good to do if possible. Open XDR would be beneficial in the future. Right now, the solution is Closed XDR so cannot communicate with the few new vendors in the Open XDR market.
Cees Van Den Haak - PeerSpot reviewer
A reliable solution that offers enterprise protection
Our primary use case involves approximately 180 workstations, 180 laptops, and office protection in our environment ESET PROTECT Enterprise is reliable.  The tool is complex and expensive.  I have been using the product for 10 years.  The tool is stable.  The product is scalable. My company…
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
9%
Manufacturing Company
7%
Government
7%
Computer Software Company
20%
Comms Service Provider
12%
Government
11%
Financial Services Firm
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Cortex XDR by Palo Alto vs. Sentinel One
Cortex XDR by Palo Alto vs. SentinelOne SentinelOne offers very detailed specifics with regard to risks or attacks. The ability to reverse damage caused by ransomware with minimal interruptions to...
Comparing CrowdStrike Falcon to Cortex XDR (Palo Alto)
Cortex XDR by Palo Alto vs. CrowdStrike Falcon Both Cortex XDR and Crowd Strike Falcon offer cloud-based solutions that are very scalable, secure, and user-friendly. Cortex XDR by Palo Alto offers ...
How is Cortex XDR compared with Microsoft Defender?
Microsoft Defender for Endpoint is a cloud-delivered endpoint security solution. The tool reduces the attack surface, applies behavioral-based endpoint protection and response, and includes risk-ba...
What do you like most about ESET Protect?
The product enabled Zero-Day Protection for our environment. We never encountered any issues regarding threats.
What needs improvement with ESET Protect?
The management console could be improved. Sometimes, agents lose connection with the management console, and the administration team needs to reinstall the agents on the computers. This is a signif...
What is your primary use case for ESET Protect?
I use ESET PROTECT Enterprise for maximum protection on every computer in my organization. I work in a bank, and our security requirements mandate that we use only on-premise solutions.
 

Also Known As

Cyvera, Cortex XDR, Palo Alto Networks Traps
ESET Protect, ESET File Security
 

Overview

 

Sample Customers

CBI Health Group, University Honda, VakifBank
Information Not Available
Find out what your peers are saying about Cortex XDR by Palo Alto Networks vs. ESET PROTECT Enterprise and other solutions. Updated: April 2025.
850,236 professionals have used our research since 2012.