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Cortex mindshare

As of August 2025, the mindshare of Cortex in the IT Service Management (ITSM) category stands at 0.3%, up from 0.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.
IT Service Management (ITSM) Market Share Distribution
ProductMarket Share (%)
Cortex0.3%
ServiceNow22.1%
JIRA Service Management9.1%
Other68.5%
IT Service Management (ITSM)
 
 
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Cortex Reviews Summary
Author infoRatingReview Summary
Senior Technical Lead at Happiest Minds Technologies4.5We use Cortex XDR to bridge our SIEM and EDR systems, especially for detecting anomalies like impossible travel scenarios. It excels in data integration but needs improvements in product clarity, interface usability, and support for deployment scenarios.
Technical Lead at a tech vendor with 10,001+ employees3.5I used Cortex for automating manual processes, appreciating its orchestration capabilities, but found it less flexible than ServiceNow. Although helpful for automations like managing network devices, Cortex is not user-friendly, with performance issues that require improvement.
SOC Analyst at Nexxoft Infotel Ltd4.0Cortex automates alert analysis and activity management, with playbooks being its most valuable feature for customizing threat-handling activities. However, integrating threat intelligence would enhance its effectiveness. We haven't considered other solutions and have no details on cloud deployment.