Service and Support
Coralogix customer service and support consistently exceed expectations, offering fantastic technical support via various communication methods like Zoom and Teams. They provide fast, supportive assistance, quickly resolving issues. Known for being responsive, thorough, and helpful, they receive higher ratings than AWS support. Support is noted for assisting with custom dashboards and deployment issues with competence. Satisfaction is high, with service rated 8-9 out of 10. Users appreciate the team's efforts and responsiveness.
Deployment
Users found Coralogix's initial setup generally fast and easy, often taking just a few hours. While straightforward for those with some technical knowledge, the process might require significant time if a company is unprepared. The support and documentation are helpful, and deploying usually involves installing an agent. While some needed longer to prepare logs and configurations, for experienced users it can be completed swiftly.
Scalability
Coralogix exhibits strong scalability, accommodating hundreds of users across various departments without external effort. It is extensively used for alerting and reporting, demonstrating effective performance across large clusters and numerous containers. While generally rated high for scalability, some find it cost-prohibitive at larger scales, limiting flexibility. Most users report no issues, indicating it fulfills growing needs effectively, though cost concerns remain for some.
Stability
Coralogix is praised for stability and reliability, with users noting no bugs, crashes, or performance issues. Feedback highlights its solid performance without glitches and rare issues. It is rated highly for stability, with some rating it nine out of ten. Despite occasional challenges in identifying exact metrics due to data aggregation, users experience excellent service. Stability and reliability are consistent across different environments, confirming satisfaction with Coralogix performance.
