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Concentrix vs Genesys Voice Platform comparison

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Concentrix
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Genesys Voice Platform
Read 2 Genesys Voice Platform reviews
289 views|181 comparisons
100% willing to recommend
Featured Review
Use Concentrix?
Thahmid Zuberi
Customizable solution for housing media files and distributing resources as calls come in
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Pricing and Cost Advice
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  • "In terms of licensing, Genesys Voice Platform isn't open-source. Genesys has some resources available to the public, but as a product, Genesys Voice Platform requires a license. You need to register and pay for the training to gain access. I know that Genesys Voice Platform is an expensive solution, and it's more for large-scale companies."

    • More Genesys Voice Platform Pricing and Cost Advice →

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    What do you like most about Genesys Voice Platform?
    Top Answer:The resource managers and the MCPs that are deployed with this solution are the most valuable features.
    What needs improvement with Genesys Voice Platform?
    Top Answer:This is primarily a large market solution, so I would like it to be more compatible with mid-markets and with Genesys Cloud. I upgrade the solution based on business requirements. If the business… more »
    What is your primary use case for Genesys Voice Platform?
    Top Answer:Genesys Voice Platform is a voice solution. It's used to house media files and control things like music on hold, music on cue, and to distribute the resources as calls come in. It's part of an… more »
    Ranking
    9th
    out of 9 in IT Support Services
    Views
    0
    Comparisons
    0
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    2nd
    out of 15 in IVR Systems
    Views
    289
    Comparisons
    181
    Reviews
    2
    Average Words per Review
    832
    Rating
    8.5
    Comparisons
    Also Known As
    Convergys
    Learn More
    Concentrix
    Video Not Available
    Genesys
    Overview
    Concentrix is a leading global technology and services company specializing in customer experience solutions. Offering a diverse range of services, Concentrix supports businesses worldwide with customer service, including call center, email, and chat support, as well as technical support for troubleshooting issues. Additionally, Concentrix aids businesses in sales and lead generation while leveraging data analytics to provide valuable insights into customer behavior and enhance overall customer experience. With a focus on innovation and efficiency, Concentrix empowers businesses to thrive in today's competitive landscape.
    Information Not Available
    Sample Customers
    DIRECTV
    Afni, Air Italia, Air France, BT, Bank Hapoalim, Corona Direct, ESRI, ICICI Bank, Marketo, PayPal, T-Mobile, Sky, Zoom Systems
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Financial Services Firm18%
    Government16%
    Healthcare Company13%
    Insurance Company9%
    Company Size
    No Data Available
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise17%
    Large Enterprise69%

    Concentrix is ranked 9th in IT Support Services while Genesys Voice Platform is ranked 2nd in IVR Systems with 2 reviews. Concentrix is rated 0.0, while Genesys Voice Platform is rated 8.6. On the other hand, the top reviewer of Genesys Voice Platform writes "Customizable solution for housing media files and distributing resources as calls come in". Concentrix is most compared with Nuance IVR and Voxeo Prophecy, whereas Genesys Voice Platform is most compared with Nuance IVR.

    We monitor all IT Support Services reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.