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Continuum Command vs ManageEngine Desktop Central MSP comparison

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Buyer's Guide
Continuum Command vs. ManageEngine Desktop Central MSP
July 2022
Find out what your peers are saying about Continuum Command vs. ManageEngine Desktop Central MSP and other solutions. Updated: July 2022.
610,812 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk. This has been very useful.""The most valuable feature is the patching solution.""The user interface is the first valuable feature. The integration is the second valuable feature. The integration that you are doing with the products needs to be very certain. There shouldn't be any glitches. There are different software out there that will give you an option called scripting and ask you to do a hundred different things to set up a script for a particular customer. With Continuum, everything is done a single way. You just select the clients, script, and machine, and then you just go and deploy. The best part of Continuum is that it is not just a software company. It is a pure services company. It is an RMM software; it isn't used as a PSA. The software is just a part of the service offering. This is the difference between all other service providers out there and Continuum. Continuum is basically providing services. Continuum doesn't sell the software."

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"ManageEngine Desktop Central MSP has different features and it uses one agent to execute the features of the application. In this case, the remote control, distribution software, deployment, patch management, and configuration in different systems. ManageEngine Desktop Central MSP has multi-platforms. They have recently implemented new features, such as endpoint security that incorporates vulnerability management and browser security.""The most valuable feature was the patching system to apply Windows or other programs and the ability to install operating systems in computers using the network. Additionally, it is easy to use.""The solution is easy to understand. For example, when you remoting to the user's system, you don't have that option to only log in. On this product, you are connecting to the user's computer, it prompts you for what you want to do. You can select that you want to assist the user. The user on the other side will receive a prompt stating that there is someone trying to connect to your system, they can accept or decline the connection. Overall, the solution is easy to connect to the user's system.""The interface is intuitive, easy to use, and has a low learning curve.""The features that I have found most valuable are the threats and patches element of it. We have done quite a lot of testing compared to other vendors with identifying the vulnerabilities. This means a lot more accuracy in terms of the patches and making sure it's all up to date.""Easy to manage and it looks good."

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Cons
"I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard.""The solution could improve by offering better overall management and dashboards.""They can include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool."

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"Stability is sometimes negatively affected by updates.""Although they say it is an enterprise solution, we don't have 24/seven human support. All we have is only 24/five support available from the vendor.""I have found ManageEngine Desktop Central MSP has many different network issues. Additionally, they need to incorporate more features, they are lacking add-ons.""Since this is an on-premise solution we had to update it a couple of times, and because we needed to use a command line to the server, it was not very easy, at least at that time to update the solution. The cloud version of this solution does not have this problem, but on the premise version, it was fairly cumbersome to apply to the Desktop Central server. This process could be made easier. This was the only issue I found with my colleague.""The partnership models and subscriptions can be improved, as regional master resellers sometimes hog the space.""When there is a new user at a store, for example, you have to create it in the ManageEngine Desktop Central MSP AD but the process could be better. They call us with the user's information but if it was possible for them to populate the information when they log the user on IM, and when clicking on ADManager in the system, the information could populate there. We would then only have to add a little more information which would save time."

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Pricing and Cost Advice
  • "The licensing works such that the more you add, the more it costs, but for the most part, the price starts at about $5 USD per client."
  • "It has a pay-as-you-go model. They don't have any minimum, maximum, or such sorts of commitments with any of their partners or customers. I don't believe they have any restrictions about using a specific number of agents. You don't have to use 100 agents or 200 agents to work with this. They have a lock-in period of three months, during which you cannot switch a service plan, which is fine."
  • "Continuum Command price is more expensive than competitors, it is three times the price of the next lowest and costs approximately $25 an endpoint. However, when you take that into account you receive the help desk and outsource NOC included it has a lot more value because competitors do not provide the outsourced NOC and help desk."
  • More Continuum Command Pricing and Cost Advice →

  • "This product has an easy setup, good support, and a good price."
  • "This product is very cheap compared to others."
  • "When we sold the solution to one customer, we found out the customer found out that one of their requirements was not being solved because the license only applies to five computers. We all thought at the time the current license that the customer bought covers the 600 computers because of this problem, the license model could be explained better and could be further improved."
  • "ManageEngine Desktop Central MSP is a less expensive solution than competitors in Latin America."
  • More ManageEngine Desktop Central MSP Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The user interface is the first valuable feature. The integration is the second valuable feature. The integration that you are doing with the products needs to be very certain. There shouldn't be any… more »
    Top Answer:It has a pay-as-you-go model. They don't have any minimum, maximum, or such sorts of commitments with any of their partners or customers. I don't believe they have any restrictions about using a… more »
    Top Answer:They may include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum… more »
    Top Answer:ManageEngine Desktop Central MSP has different features and it uses one agent to execute the features of the application. In this case, the remote control, distribution software, deployment, patch… more »
    Top Answer:ManageEngine Desktop Central MSP is a less expensive solution than competitors in Latin America. This application has a web console, and this console show only the features acquired by the customer… more »
    Top Answer:I have found ManageEngine Desktop Central MSP has many different network issues. Additionally, they need to incorporate more features, they are lacking add-ons.
    Ranking
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    Comparisons
    Also Known As
    Continuum RMM
    Desktop Central MSP
    Learn More
    Overview

    Continuum RMM is designed to let you remotely monitor and manage as many endpoints as you can close. Combined with the benefits of our unparalleled Network Operations Center (NOC), our proprietary IntelliMon software spares your tech’s time by automating the ticketing and alerting process, filtering out false positives and producing actionable tickets.

    Desktop Central MSP is an integrated Desktop and Mobile Device Management software that helps managed service providers to efficiently manage their customers' desktops, servers, laptops and mobile devices from a central point. It is suitable for small, medium as well as large MSPs.

    Offer
    Learn more about Continuum Command
    Learn more about ManageEngine Desktop Central MSP
    Sample Customers
    Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia
    South Jersey Techies, DCI, Lumen 21, Provendo, Saga, Gyver, AcroTec
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company33%
    Comms Service Provider15%
    Retailer7%
    Construction Company5%
    VISITORS READING REVIEWS
    Comms Service Provider28%
    Computer Software Company21%
    Manufacturing Company9%
    Construction Company6%
    Company Size
    VISITORS READING REVIEWS
    Small Business45%
    Midsize Enterprise19%
    Large Enterprise36%
    VISITORS READING REVIEWS
    Small Business38%
    Midsize Enterprise24%
    Large Enterprise38%
    Buyer's Guide
    Continuum Command vs. ManageEngine Desktop Central MSP
    July 2022
    Find out what your peers are saying about Continuum Command vs. ManageEngine Desktop Central MSP and other solutions. Updated: July 2022.
    610,812 professionals have used our research since 2012.

    Continuum Command is ranked 9th in Remote Monitoring and Management Software with 3 reviews while ManageEngine Desktop Central MSP is ranked 11th in Remote Monitoring and Management Software with 6 reviews. Continuum Command is rated 9.0, while ManageEngine Desktop Central MSP is rated 8.6. The top reviewer of Continuum Command writes "Easy-to-use interface, simple integration, and good ROI". On the other hand, the top reviewer of ManageEngine Desktop Central MSP writes "Excellent for on-prem and cloud based vulnerability detection". Continuum Command is most compared with ConnectWise Automate, Kaseya VSA, N-able Remote Monitoring & Management, Datto Remote Monitoring and Management and N-able N-central, whereas ManageEngine Desktop Central MSP is most compared with NinjaOne, N-able N-central, Kaseya VSA, Atera and TeamViewer Remote Management. See our Continuum Command vs. ManageEngine Desktop Central MSP report.

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