ConnectWise ScreenConnect vs Polycom RealPresence Clariti comparison

ConnectWise and Poly are both solutions in the Virtual Meetings category. ConnectWise is ranked #11 with an average rating of 9.5, while Poly is ranked #10 with an average rating of 8.5. ConnectWise holds a 1.7% mindshare in VM, compared to Poly’s 1.6% mindshare. Additionally, 93% of ConnectWise users are willing to recommend the solution, compared to 100% of Poly users who would recommend it.

ConnectWise ScreenConnect

Read 37 ConnectWise ScreenConnect reviews

1,172 Views
188 Comparison Views

93% willing to recommend

Polycom RealPresence Clariti

Read 5 Polycom RealPresence Clariti reviews

233 Views
233 Comparison Views

100% willing to recommend

ConnectWise ScreenConnect

Polycom RealPresence Clariti

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

ConnectWise ScreenConnect and Polycom RealPresence Clariti compete within communication technology, with ScreenConnect having the upper hand in pricing and support, while Clariti justifies its higher cost with integrated audiovisual features.

Features: ConnectWise ScreenConnect offers remote support capabilities, secure remote management, and unattended access. Polycom RealPresence Clariti provides a robust video conferencing infrastructure, seamless integration with communication platforms, and advanced audiovisual tools enhancing collaboration.

Room for Improvement: ConnectWise ScreenConnect could improve by adding more video conferencing features, enhancing platform integrations, and refining its user interface. Polycom RealPresence Clariti could benefit from a simpler setup process, more competitive pricing options, and improved documentation for feature utilization.

Ease of Deployment and Customer Service: ConnectWise ScreenConnect features a straightforward deployment process with quick setup and reliable customer support. Polycom RealPresence Clariti offers a flexible deployment model with broad integration capabilities, supported by knowledgeable customer service, but involves a more complex setup.

Pricing and ROI: ConnectWise ScreenConnect offers competitive pricing with a low initial investment, delivering a strong ROI for IT support and remote access. Polycom RealPresence Clariti requires a higher upfront cost but delivers excellent ROI through integrated communication tools enhancing collaboration.

To learn more, read our detailed ConnectWise ScreenConnect vs. Polycom RealPresence Clariti Report (Updated: July 2025).

Buyer's Guide

ConnectWise ScreenConnect vs. Polycom RealPresence Clariti

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise ScreenConnect

Ranking in Virtual Meetings

11th

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Remote Access (17th)

Polycom RealPresence Clariti

Ranking in Virtual Meetings

10th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the Virtual Meetings category, the mindshare of ConnectWise ScreenConnect is 1.7%, up from 1.7% compared to the previous year. The mindshare of Polycom RealPresence Clariti is 1.6%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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Sreejith Thulasidas

Senior Engineer - UC - Service and Solutions Deployment at FVC

Provides video calling facilities with good video and audio clarity

Polycom RealPresence Clariti is very bad when moving towards the cloud. I think that Microsoft Teams and Zoom have already taken over the market. Polycom is currently looking into more end devices than server components and infrastructure. A cloud version would have been better, but that will not be feasible for Polycom now. It would have been helpful to have a cloud version during the migration stages, but now the time has gone. As a company, it's better for Polycom to look into the video conferencing devices rather than the infrastructure. Earlier, one of the advantages was that the infrastructure was very much open, and it was easy to integrate the tool with other platforms like Cisco. That is not the scenario now, and Polycom should concentrate on the endpoint hardware devices.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues."

"Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy."

"it gives me the ability to remotely connect to machines that I manage without user intervention."

"The product is really easy to deploy."

"Remote support is efficient and easy for our end users to receive support."

"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."

"It is super easy to use and relatively inexpensive."

"It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."

More ConnectWise ScreenConnect pros

"I find the ability to follow the calls, the call flow, the ability to look at the history, and more on the fault-finding tools to be valuable."

"Some proprietary Polycom features include speaker tracking, acoustic fencing, noise cancellation, active noise cancellation, and noise cancellation AI."

"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."

"It's on-prem, which is great."

"It does a good job of integrating with other software."

Cons

"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."

"I would like ConnectWise Control to be more transparent on the real costs to renew their license."

"They could provide a toolbox for the plan I'm on."

"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."

"The recent redesign has made it slower and basically worthless."

"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."

"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."

"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."

More ConnectWise ScreenConnect cons

"The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls."

"The customer needs this platform to be a little bit more customized."

"Polycom RealPresence Clariti is very bad when moving towards the cloud."

"Could have a wider range of use cases."

"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."

Pricing and Cost Advice

"Pricing is fair for Control and the licensing is simple."

"We pay an annual licensing fee."

"Good price and works well."

"The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."

"For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point."

"I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."

"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."

"It is priced fairly."

More ConnectWise ScreenConnect pricing and cost advice

"Polycom RealPresence Clariti is definitely more expensive than others in the market because of its high quality."

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Manufacturing Company

14%

Performing Arts

University

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about ConnectWise Control?

The product is really easy to deploy.

See all answers

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

See all answers

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...

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What needs improvement with Polycom RealPresence Clariti?

They are discontinuing the product and they are moving over to Pexip. The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls. That's our big...

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What is your primary use case for Polycom RealPresence Clariti?

We use it both nationally and internationally with our partners, however, it's used in a closed environment.

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What advice do you have for others considering Polycom RealPresence Clariti?

I would recommend it, however, it depends on the environment. We have a lot of users but not a lot of usage, so the price model is really good for that environment. Overall, I would give it a nine ...

See all answers

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Compared 57% of the time

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Compared 43% of the time

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Product Reports

Buyer's Guide

ConnectWise ScreenConnect

August 2025

Download ConnectWise ScreenConnect product report

Buyer's Guide

Virtual Meetings

July 2025

Download Polycom RealPresence Clariti product report

Also Known As

ConnectWise Control, ScreenConnect

RealPresence Clariti, Clariti

Overview

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

RealPresence Clariti is simple, powerful, cloud-ready collaboration infrastructure software for businesses of all sizes that connects people with HD voice, video, content and web collaboration.

Poly

Sample Customers

Jon Rosen Systems

Baptist Health Corbin, North Carolina Central University

Buyer's Guide

ConnectWise ScreenConnect vs. Polycom RealPresence Clariti

July 2025

Free Report: ConnectWise ScreenConnect vs. Polycom RealPresence Clariti

Find out what your peers are saying about ConnectWise ScreenConnect vs. Polycom RealPresence Clariti and other solutions. Updated: July 2025.

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