ConnectWise ScreenConnect vs PGi GlobalMeet comparison

ConnectWise and PGi are both solutions in the Virtual Meetings category. ConnectWise is ranked #10 with an average rating of 9.3, while PGi is ranked #22 with an average rating of 7.0. ConnectWise holds a 1.5% mindshare in VM, compared to PGi’s 1.0% mindshare. Additionally, 92% of ConnectWise users are willing to recommend the solution, compared to 100% of PGi users who would recommend it.

ConnectWise ScreenConnect

Read 37 ConnectWise ScreenConnect reviews

210 Views
145 Comparison Views

92% willing to recommend

PGi GlobalMeet

Read 10 PGi GlobalMeet reviews

213 Views
80 Comparison Views

100% willing to recommend

ConnectWise ScreenConnect

PGi GlobalMeet

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Executive SummaryUpdated on Feb 3, 2025

PGi GlobalMeet and ConnectWise ScreenConnect compete in online collaboration and remote support. ConnectWise ScreenConnect has the upper hand due to its advanced support tools, pricing, and user-friendly deployment.

Features: PGi GlobalMeet offers comprehensive conferencing capabilities, Outlook integration for ease of scheduling, and a call-me feature ensuring timely attendance. ConnectWise ScreenConnect provides robust remote access, the ability to remotely execute commands without disrupting the user, and session recording for quality control.

Room for Improvement: PGi GlobalMeet could enhance its support functionalities, improve issue resolution speed, and reduce support costs. ConnectWise ScreenConnect could streamline initial setup processes, improve transition times between network changes, and optimize mobile connectivity options.

Ease of Deployment and Customer Service: PGi GlobalMeet offers a straightforward conferencing setup but faces challenges with support deployment. ConnectWise ScreenConnect provides a seamless remote support setup with quick installation and effective service, making it efficient in support environments.

Pricing and ROI: PGi GlobalMeet has a competitive pricing model for conferencing-focused organizations but has limited ROI due to support costs. ConnectWise ScreenConnect, while potentially costlier initially, offers greater ROI over time due to its comprehensive support solutions, proving more cost-effective for businesses needing robust support functionalities.

To learn more, read our detailed ConnectWise ScreenConnect vs. PGi GlobalMeet Report (Updated: April 2025).

Buyer's Guide

ConnectWise ScreenConnect vs. PGi GlobalMeet

April 2025

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Helped 850,028 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise ScreenConnect

Ranking in Virtual Meetings

10th

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Remote Access (17th)

PGi GlobalMeet

Ranking in Virtual Meetings

22nd

Average Rating

8.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Virtual Meetings category, the mindshare of ConnectWise ScreenConnect is 1.5%, down from 1.7% compared to the previous year. The mindshare of PGi GlobalMeet is 1.0%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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it_user367905

Trainer at a tech services company with 1,001-5,000 employees

We've found the ability to pre-load PPTs and to promote presenters or mute all to be valuable features.

Global Meet allows us to conduct planning meetings, share screens, record recording issues with recordings not recording or being saved for 30 days. Valuable Features: * The ability to pre-load PPTs. * The ability to promote presenters or mute all. * The ability to upload files and easily share presentations.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."

"It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."

"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."

"The initial setup is fairly straightforward."

"Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing."

"It is super easy to use and relatively inexpensive."

"Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale."

"The product's two-factor authentication means we are not worried like before about the state of our security."

More ConnectWise ScreenConnect pros

"I am impressed with the tool's production support."

Cons

"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes."

"The solution is a little bit complicated when you want to implement it."

"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."

"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."

"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."

"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."

"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."

"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."

More ConnectWise ScreenConnect cons

"The tool is slow in updating changes. It also has a poor dashboard operating system."

Pricing and Cost Advice

"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."

"We pay $85 per month for each user for a ConnectWise package with multiple solutions."

"It is priced fairly."

"ConnectWise Control is not an overly expensive tool. Its pricing is reasonable."

"The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."

"We pay an annual licensing fee."

"I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."

"Pricing is fair for Control and the licensing is simple."

More ConnectWise ScreenConnect pricing and cost advice

"The solution is expensive. I would rate the product's pricing an eight out of ten and it is yearly."

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Top Industries

By visitors reading reviews

Computer Software Company

20%

Financial Services Firm

12%

Manufacturing Company

11%

Healthcare Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ConnectWise Control?

The product is really easy to deploy.

See all answers

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

See all answers

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...

See all answers

What do you like most about PGi GlobalMeet?

I am impressed with the tool's production support.

See all answers

What is your experience regarding pricing and costs for PGi GlobalMeet?

The solution is expensive. I would rate the product's pricing an eight out of ten and it is yearly.

See all answers

What needs improvement with PGi GlobalMeet?

The tool is slow in updating changes. It also has a poor dashboard operating system.

See all answers

Comparisons

Microsoft Remote Desktop Services vs ConnectWise ScreenConnect

Compared 29% of the time

Microsoft Intune vs ConnectWise ScreenConnect

Compared 17% of the time

Check Point Remote Access VPN vs ConnectWise ScreenConnect

Compared 13% of the time

GoTo Resolve vs ConnectWise ScreenConnect

Compared 13% of the time

TeamViewer vs ConnectWise ScreenConnect

Compared 13% of the time

More ConnectWise ScreenConnect Competitors

No data available

Product Reports

Buyer's Guide

ConnectWise ScreenConnect

April 2025

Download ConnectWise ScreenConnect product report

Buyer's Guide

PGi GlobalMeet

April 2025

Download PGi GlobalMeet product report

Also Known As

ConnectWise Control, ScreenConnect

GlobalMeet

Overview

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

The GlobalMeet platform redefines the way people work by providing the freedom to communicate and collaborate in a whole new way. From conference calls and meetings to online events, GlobalMeet is a business communications platform that helps take you where you need to go. Contact a sales representative today and learn how the GlobalMeet platform can transform your business.

PGi

Sample Customers

Jon Rosen Systems

Equifax, New York Life, Expedia, SAP, Aaron's, Staples

Buyer's Guide

ConnectWise ScreenConnect vs. PGi GlobalMeet

April 2025

Free Report: ConnectWise ScreenConnect vs. PGi GlobalMeet

Find out what your peers are saying about ConnectWise ScreenConnect vs. PGi GlobalMeet and other solutions. Updated: April 2025.

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