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Confluent vs Zapier comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Confluent
Average Rating
8.2
Reviews Sentiment
6.3
Number of Reviews
25
Ranking in other categories
Streaming Analytics (5th)
Zapier
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
48
Ranking in other categories
Data Integration (17th), Cloud Data Integration (12th), Business Orchestration and Automation Technologies (16th), AI Software Development (14th)
 

Featured Reviews

PavanManepalli - PeerSpot reviewer
AVP - Sr Middleware Messaging Integration Engineer at Wells Fargo
Has supported streaming use cases across data centers and simplifies fraud analytics with SQL-based processing
I recommend that Confluent should improve its solution to keep up with competitors in the market, such as Solace and other upcoming tools such as NATS. Recently, there has been a lot of buzz about Confluent charging high fees while not offering features that match those of other tools. They need to improve in that direction by not only reducing costs but also providing better solutions for the problems customers face to avoid frustrations, whether through future enhancement requests or ensuring product stability. The cost should be worked on, and they should provide better solutions for customers. Solutions should focus on hierarchical topics; if a customer has different types of data and sources, they should be able to send them to the same place for analytics. Currently, Confluent requires everything to send to the same topic, which becomes very large and makes running analytics difficult. The hierarchy of topics should be improved. This part is available in MQ and other products such as Solace, but it is missing in Confluent, leading many in capital markets and trading to switch to Solace. In terms of stability, it is not the stability itself that needs improvement but rather the delivery semantics. Other products offer exactly-once delivery out of the box, whereas Confluent states it will offer this but lacks the knobs or levers for tuning configurations effectively. Confluent has hundreds of configurations that application teams must understand, which creates a gap. Users are often unaware of what values to set for better performance or to achieve exactly-once semantics, making it difficult to navigate through them. Delivery semantics also need to be worked on.
RL
Product Owner | Integration
Diverse integration options support workflow automation while pricing and support need improvements
You can build similar or dependent automations in one Zap, which helps with understanding the process without switching between different records. I would appreciate quicker response times and more direct interactions. It would be great to have a direct contact person for support, but bigger companies usually have solution partners handling support. I do not have a solution partner for Zapier due to using it for small use cases.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The benefit is escaping email communication. Sometimes people ignore emails or put them into spam, but with Confluence, everyone sees the same text at the same time."
"The most valuable feature of Confluent is the wide range of features provided. They're leading the market in this category."
"We ensure seamless management of Kafka through Confluent, allowing all of our Kafka activities to be handled by a third party."
"Implementing Confluent's schema registry has significantly enhanced our organization's data quality assurance."
"I find Confluent's Kafka Connectors and Kafka Streams invaluable for my use cases because they simplify real-time data processing and ETL tasks by providing reliable, pre-packaged connectors and tools."
"The features I find most useful in Confluent are the Multi-Region Cluster, MRC, and the Cluster Linking for replication."
"Their tech support is amazing; they are very good, both on and off-site."
"The most valuable is its capability to enhance the documentation process, particularly when creating software documentation."
"The solution is a SaaS and does not require a complex setup."
"The product's most valuable feature is automation."
"I recommend Zapier because there is demand and it is easy to use."
"Zapier is a really good tool for connecting multiple different platforms and data sources. For example, with Quickbase, I can easily integrate data from other sources like AWS or task-tracking platforms such as ClickUp or Asana."
"The solution is time efficient and has saved considerable development effort."
"The most valuable aspect is the ability to integrate with over 20,000 applications, which is a superior feature compared to Make.com that has limited applications access."
"The connection between Facebook lead forms and MailChimp integrations is the most valuable feature."
"The product's initial setup phase was very easy."
 

Cons

"Confluent's price needs improvement."
"The formatting aspect within the page can be improved and more powerful."
"We continuously face issues, such as Kafka being down and slow responses from the support team."
"The Schema Registry service could be improved. I would like a bigger knowledge base of other use cases and more technical forums. It would be good to have more flexible monitoring features added to the next release as well."
"Confluent has fallen behind in being the tool of the industry. It's taking second place to things such as Word and SharePoint and other office tools that are more dynamic and flexible than Confluent."
"It could be more user-friendly and centralized. A way to reduce redundancy would be helpful."
"It would help if the knowledge based documents in the support portal could be available for public use as well."
"It could have more themes. They should also have more reporting-oriented plugins as well. It would be great to have free custom reports that can be dispatched directly from Jira."
"I would like to see them improve the Quickbase integration. Currently, it only allows triggering actions when records are added, but it would be more useful if we could also trigger actions when records are modified or deleted."
"Zapier needs more YouTube or video tutorials or more training for people. That would help a lot. In particular, Zapier should have documentation for every connector. Its documentation needs to be more detailed and visual."
"One issue I experienced was that when Zapier did not automate or threw an error, the error was not user-friendly."
"After mapping them out, and they'd worked for a while, I've had Zapier fail."
"Some apps are not available yet. For instance, a connection with Joomla! would be great. In general, all the most-used apps are available, but I bumped into Joomla! with a client."
"There could be improvements in creating more complex workflows within the data domain."
"The pricing of the solution is quite expensive."
"Being able to share Zaps and organize them with teammates would allow sharing and refining scenarios and even combining steps that require different people's credentials."
 

Pricing and Cost Advice

"The solution is cheaper than other products."
"Confluence's pricing is quite reasonable, with a cost of around $10 per user that decreases as the number of users increases. Additionally, it's worth noting that for teams of up to 10 users, the solution is completely free."
"On a scale from one to ten, where one is low pricing and ten is high pricing, I would rate Confluent's pricing at five. I have not encountered any additional costs."
"Confluent is expensive, I would prefer, Apache Kafka over Confluent because of the high cost of maintenance."
"Confluent is an expensive solution as we went for a three contract and it was very costly for us."
"It comes with a high cost."
"Confluent is an expensive solution."
"The pricing model of Confluent could improve because if you have a classic use case where you're going to use all the features there is no plan to reduce the features. You should be able to pick and choose basic services at a reduced price. The pricing was high for our needs. We should not have to pay for features we do not use."
"The product is reasonably priced."
"Think your Zaps through to make sure you don't use more Zaps than you need."
"Zapier's price is good."
"Zapier is a paid service. Its license renews monthly, and Zapier will downgrade your subscription to the free version when your credit card doesn't have funds. That significantly impacts your service because everything halts completely. Zapier doesn't have any hidden costs."
"It's very straightforward licensing. There's only one cost you have to pay, and if you want a relevant pricing plan, I think you have two or three different models or packages which include the number of notifications or Zaps, as they call it, that you can program."
"Per task, there is a monthly plan involving 15 euros...Also, in different forms, they just give you the ability to use different features. They charge 18.58 euros for the first standard plan, which includes 750 tasks. So, it is about 25 cents per task."
"There is a free plan that is, of course, limited. However, it allows you to understand and check true scenarios for a while."
"It's very affordable."
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Computer Software Company
11%
Retailer
9%
Manufacturing Company
7%
University
10%
Financial Services Firm
9%
Retailer
8%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise4
Large Enterprise16
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise10
Large Enterprise7
 

Questions from the Community

What do you like most about Confluent?
I find Confluent's Kafka Connectors and Kafka Streams invaluable for my use cases because they simplify real-time data processing and ETL tasks by providing reliable, pre-packaged connectors and to...
What is your experience regarding pricing and costs for Confluent?
They charge a lot for scaling, which makes it expensive.
What needs improvement with Confluent?
I recommend that Confluent should improve its solution to keep up with competitors in the market, such as Solace and other upcoming tools such as NATS. Recently, there has been a lot of buzz about ...
What do you like most about Zapier?
The product's most valuable feature is automation.
What is your experience regarding pricing and costs for Zapier?
The pricing is in accordance with market standards and even lower in some cases. The license setup cost is reasonable.
What needs improvement with Zapier?
In my opinion, what could be improved in Zapier is its UI, which operates as a one-line system. Compared to Make.com and other tools that have a drag-and-drop system, this is lacking. If the scenar...
 

Comparisons

 

Overview

 

Sample Customers

ING, Priceline.com, Nordea, Target, RBC, Tivo, Capital One, Chartboost
BuzzFeed, Groupon, Spotify, Columbia University, FOX
Find out what your peers are saying about Confluent vs. Zapier and other solutions. Updated: December 2025.
881,114 professionals have used our research since 2012.