ClickUp vs Freshservice comparison

ClickUp and Freshworks are both solutions in the Project Management Software category. ClickUp is ranked #11 with an average rating of 7.9, while Freshworks is ranked #12 with an average rating of 8.3. ClickUp holds a 2.0% mindshare in PMS, compared to Freshworks’s 2.2% mindshare. Additionally, 83% of ClickUp users are willing to recommend the solution, compared to 97% of Freshworks users who would recommend it.

ClickUp

Read 18 ClickUp reviews

661 Views
342 Comparison Views

83% willing to recommend

Freshservice

Read 35 Freshservice reviews

492 Views
370 Comparison Views

97% willing to recommend

ClickUp

Freshservice

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Executive SummaryUpdated on Dec 19, 2024

Freshservice and ClickUp are notable products in the IT service management and project management categories, respectively. Freshservice has the upper hand in incident management and comprehensive service platform strengths, while ClickUp excels in automation and flexibility within project management.

Features: Freshservice distinguishes itself with robust incident management, ease of integration, and extensive analytics features. ClickUp stands out with versatile project management tools, intuitive design, and AI-driven automation features, appealing to teams seeking flexibility.

Room for Improvement: Freshservice faces limitations in customization, particularly in complex workflows, reporting, and support. ClickUp could enhance its mobile interface, task management efficiency, and introduce more agile-focused features.

Ease of Deployment and Customer Service: Both Freshservice and ClickUp offer public cloud deployments. Freshservice experiences challenges with support variability, whereas ClickUp is praised for reliable and responsive technical assistance. Both could improve engagement and accessibility.

Pricing and ROI: Freshservice is competitively priced but occasionally seen as expensive relative to budget, with clear cost structures offering positive ROI. ClickUp is perceived as reasonably priced with flexible tiers, providing effective access to features, leading to strong ROI feedback.

To learn more, read our detailed ClickUp vs. Freshservice Report (Updated: April 2025).

Buyer's Guide

ClickUp vs. Freshservice

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ClickUp

Ranking in Project Management Software

11th

Average Rating

7.8

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Freshservice

Ranking in Project Management Software

12th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Help Desk Software (8th), Cloud Management (15th), IT Asset Management (6th), IT Service Management (ITSM) (5th)

Mindshare comparison

As of May 2025, in the Project Management Software category, the mindshare of ClickUp is 2.0%, up from 1.4% compared to the previous year. The mindshare of Freshservice is 2.2%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Project Management Software

Featured Reviews

VarchasSubrahmanya

Director of Products at ADP

A stable solution that offers it users a choice to opt for a streamlined approach to task management

From a product management function perspective, it can be challenging to measure whether ClickUp improves efficiency on a month-to-month basis. However, I believe that using ClickUp helps maintain our efficiency levels. If we were to stop using it, I am 100% sure that our efficiency would decrease. That being said, just because we are using ClickUp does not automatically mean our efficiency will increase. We have reached a point where we understand how to use ClickUp effectively, and without it, it would definitely be a problem. However, using it alone does not make us better every day. The absence of ClickUp would definitely cause a problem. But, since we are using ClickUp, we don't get to improve 10% on a month-by-month or a year-on-year basis. So, that's very difficult to measure. Introducing automation and AI would greatly benefit ClickUp by reducing manual work. Currently, team members need to update tasks and communicate issues, which requires me to read through each task and comment to understand the situation. However, if AI could assist in making faster decisions, it would greatly improve efficiency. I need to intervene at a minute level to discover if someone is facing a problem, but AI could help detect issues faster. The success of AI implementation can be seen in how ChatGPT has utilized AI.

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Trilochana Gouda

IT manager at a comms service provider with 1,001-5,000 employees

Smooth incident management and easy to use while needing better escalation management

We are using Freshservice for the IT ticketing system for business users We use the ticketing system primarily, which is very easy to use for all users. Freshservice is helpful, especially in incident management. Incident management is very helpful, and the system is straightforward, making it…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"ClickUp offers a relatively user-friendly experience, especially when it comes to its fundamental features."

"The most valuable feature of ClickUp is its AI recommendation."

"The product has an efficient design."

"Everything in one place is the biggest benefit. I also like the diagramming tools, where you can create DFDs, structure charts, and more. That makes things easier."

"ClickUp optimizes task assignments with its user-friendly interface and plethora of options."

"The simplicity of the tool is valuable because it has categories and subcategories."

"Stability-wise, I rate the solution a ten out of ten."

"The most valuable feature of ClickUp is the UI scheduling tool. It is the best and most convenient and attractive."

More ClickUp pros

"It has a very easy, flexible model. You can open up a particular module and work on the next. That's what we did. Overall, it provides a simple way of getting your support teams up and running. That was one thing that I thought was quite easy to do."

"The solution facilitates a transition from an organizational structure that is function-based to a process-oriented approach."

"It has reduced the time to look up who is responsible for a service, and it has reduced the time to finalize a service request because it now goes directly to the person who is responsible for the service in that location. So, a service request is handled quickly and directly by the person responsible for it."

"Ability to scan barcodes and a great search feature."

"The workflow and the change management process are valuable."

"The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding of the system warranty and the actions that we might need to take in terms of insights. The system is very dynamic and prevents any kind of over sides which is yours that there is smooth contract management. Also we can easily uphold SLAs and deliver enhanced services without breaching any agreements."

"The portal is straightforward for the end-user, but that's not the best part of Freshservice. Integration is the part that's interesting because it's easy to set up a process. It's extremely simple to integrate. In one week, you can add change management. It's incredible."

"We really like the Freshchat widget that allows people to engage with our FAQs on any kind of webpage or web property."

More Freshservice pros

Cons

"There is a need for significant improvement in the user interface to make it more intuitive and less time-consuming to become familiar with."

"The tool is not user-friendly."

"They should explain better how costs and licensing are distributed."

"The cloud-based solution can get bugs in it occasionally, causing latency and loading issues."

"It can be improved by making it more user-friendly."

"The solution's user interface is complex and has a steep learning curve. You can't easily find the features that you are looking for."

"Introducing automation and AI would greatly benefit ClickUp by reducing manual work."

"ClickUp could improve its documentation section."

More ClickUp cons

"There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved."

"The chat portal is not that great."

"Freshservice has issues around how assets get picked up, requiring a lot of parameter changes within to network to ensure the system discovers everything."

"I am not too happy with the page layout or screen layout since it always looks messy."

"Some of the ways that tasks are reported on and shown can be better. You can't see tasks in your regular ticket list view. You can't see a combo view of tasks and tickets. It is a little bit difficult to get a solid overview of your list of things to do. You can only see them in separate views, instead of one single view."

"I think it would be great if the tool had another version that is more customizable. From what I remember, there were some limitations regarding the number of assets you could track. In a more robust version, the number of assets increases, but I think it would be better to have something more customizable for all versions, especially the most robust version. This would be great for larger customers."

"I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery."

"A chat bot needs to be added to the portal."

More Freshservice cons

Pricing and Cost Advice

"I use the free version."

"This solution costs $20 per user per month. If you have 20 users, you would pay $400 per month. There are no hidden fees that we are aware of."

"ClickUp’s pricing is better than Jira Align’s."

"It's very affordable."

"The product is expensive."

"The price of ClickUp is reasonable. The price is approximately eight dollars per month per person."

"The product has good pricing."

"ClickUp is affordable."

More ClickUp pricing and cost advice

"It is $34 per license, per agent. Currently, we don't see any add-ons at extra fees."

"Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives."

"Our licensing fee for Freshservice is $2,500 a year."

"One of the key benefits of Freshservice is license management. Asset management has the possibility to keep track of licenses and that's very useful. The price of the solution is very good."

"There are some additional costs but not that many. For example, we have unlimited assets, which is something for which we pay extra. We also paid for additional orchestration. I would rate it a three out of five in terms of pricing. They are right in the middle."

"The solution may be around 20,000 euros a year."

"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."

"The cost at the current timing is very reasonable but as the product gains popularity, I anticipate it might become expensive. Fortunately my customers have been offered a generous discount making it more affordable for me and satisfying both my needs and customers requirement."

More Freshservice pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Healthcare Company

13%

University

Media Company

Computer Software Company

24%

Financial Services Firm

Educational Organization

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ClickUp?

Everything in one place is the biggest benefit. I also like the diagramming tools, where you can create DFDs, structure charts, and more. That makes things easier.

See all answers

What is your experience regarding pricing and costs for ClickUp?

ClickUp's pricing is as per market standards.

See all answers

What needs improvement with ClickUp?

They should explain better how costs and licensing are distributed. They auto take money from the credit card without notification for a while.

See all answers

What do you like most about Freshservice?

The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding...

See all answers

What is your experience regarding pricing and costs for Freshservice?

The solution offers flat licensing and appears to be cost-effective.

See all answers

What needs improvement with Freshservice?

There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved. It should optimize and allow customization. Additionally, asset management needs impr...

See all answers

Comparisons

Bitrix24 vs ClickUp

Compared 56% of the time

Microsoft Project vs ClickUp

Compared 27% of the time

Jira vs ClickUp

Compared 16% of the time

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ServiceNow vs Freshservice

Compared 25% of the time

ManageEngine ServiceDesk Plus vs Freshservice

Compared 10% of the time

Zendesk vs Freshservice

Compared 9% of the time

JIRA Service Management vs Freshservice

Compared 8% of the time

monday.com vs Freshservice

Compared 8% of the time

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Product Reports

Buyer's Guide

ClickUp

May 2025

Download ClickUp product report

Buyer's Guide

Freshservice

May 2025

Download Freshservice product report

Also Known As

No data available

Flint

Overview

Plan, track, and manage any type of work with project management that flexes to your team's needs. Work smarter as a team with real-time chat. Tag individuals or groups, assign comments for action items, and link tasks to get more done together. Stay on track to hit your goals with targets for task completions, numbers, monetary values and more. Track progress in real-time connecting tasks to goals and keep your objectives organized with Goal Folders. Tackle work from any angle with 20+ real-time views that adapt to your needs. Track tasks on List, update workflows on a Board, drag-and-drop due dates on a Calendar, and so much more.

ClickUp

Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.

Freshservice Features

Freshservice has many valuable key features. Some of the most useful ones include:

ITIL-aligned processes
Intelligent AI/ML capabilities
Advanced CSAT
Extensible platform
Self-service portal
Smart automations
Service catalog
Effective monitoring and alerting
Out-of-box analytics
Mobile app
Marketplace apps

Freshservice Benefits

There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:

Intelligent service management and customized workflows: Freshservice offers powered bots, automation, and orchestration to help you make management more efficient and gives you the ability to customize all workflows.

Fast time-to-value: Freshservice’s out-of-the-box features help you quickly deploy it and enable easier adoption, at scale.

Minimizes downtime: Freshservice prevents critical issues by identifying the right alerts, collaborating with context, and delivering an enhanced end-user experience.

Extensible: The solution is extensible and allows organizations to access enterprise-scale tools to customize, integrate, and automate business workflows.

Support: Freshservice has 24/7 support so your issues can be addressed around-the-clock.

Boosts productivity: The Freshservice solution helps improve employee productivity. It helps you prioritize work better with real-time custom dashboards.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.

A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”

PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”

A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

Freshworks

Sample Customers

Information Not Available

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Buyer's Guide

ClickUp vs. Freshservice

April 2025

Free Report: ClickUp vs. Freshservice

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