ClickUp vs Freshservice comparison

ClickUp and Freshworks are both solutions in the Project Management Software category. ClickUp is ranked #13 with an average rating of 8.0, while Freshworks is ranked #11 with an average rating of 8.3. ClickUp holds a 1.9% mindshare in PMS, compared to Freshworks’s 1.8% mindshare. Additionally, 88% of ClickUp users are willing to recommend the solution, compared to 97% of Freshworks users who would recommend it.

ClickUp

Read 17 ClickUp reviews

570 Views
163 Comparison Views

88% willing to recommend

Freshservice

Read 35 Freshservice reviews

421 Views
283 Comparison Views

97% willing to recommend

ClickUp

Freshservice

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Executive SummaryUpdated on Dec 19, 2024

Freshservice and ClickUp are notable products in the IT service management and project management categories, respectively. Freshservice has the upper hand in incident management and comprehensive service platform strengths, while ClickUp excels in automation and flexibility within project management.

Features: Freshservice distinguishes itself with robust incident management, ease of integration, and extensive analytics features. ClickUp stands out with versatile project management tools, intuitive design, and AI-driven automation features, appealing to teams seeking flexibility.

Room for Improvement: Freshservice faces limitations in customization, particularly in complex workflows, reporting, and support. ClickUp could enhance its mobile interface, task management efficiency, and introduce more agile-focused features.

Ease of Deployment and Customer Service: Both Freshservice and ClickUp offer public cloud deployments. Freshservice experiences challenges with support variability, whereas ClickUp is praised for reliable and responsive technical assistance. Both could improve engagement and accessibility.

Pricing and ROI: Freshservice is competitively priced but occasionally seen as expensive relative to budget, with clear cost structures offering positive ROI. ClickUp is perceived as reasonably priced with flexible tiers, providing effective access to features, leading to strong ROI feedback.

To learn more, read our detailed ClickUp vs. Freshservice Report (Updated: June 2025).

Buyer's Guide

ClickUp vs. Freshservice

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ClickUp

Ranking in Project Management Software

13th

Average Rating

7.8

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Freshservice

Ranking in Project Management Software

11th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Help Desk Software (7th), Cloud Management (15th), IT Asset Management (7th), IT Service Management (ITSM) (5th)

Mindshare comparison

As of July 2025, in the Project Management Software category, the mindshare of ClickUp is 1.9%, up from 1.4% compared to the previous year. The mindshare of Freshservice is 1.8%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Project Management Software

Featured Reviews

AhmadTalha

Product owner at Digitt Plus (AFT)

User-friendly, offers a wide range of functions, and enhances collaboration within teams

We use ClickUp's pro solution for team project management. We divide our projects into multiple sprints and organize tasks accordingly. I have created a personal space within ClickUp where I oversee the development and design teams, each with its sections for tasks and stages of progress. This setup helps keep everything organized and ensures smooth collaboration across departments. ClickUp can optimize workflow by integrating with developer tools like Git, allowing seamless access to modules and enhancing collaboration. While I primarily use it for tracking team progress and roadmaps, integration with Git would greatly benefit developers who spend more time within ClickUp. Overall, I would rate ClickUp as a nine out of ten. I would recommend it to others.

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Trilochana Gouda

IT manager at a comms service provider with 1,001-5,000 employees

Smooth incident management and easy to use while needing better escalation management

We are using Freshservice for the IT ticketing system for business users We use the ticketing system primarily, which is very easy to use for all users. Freshservice is helpful, especially in incident management. Incident management is very helpful, and the system is straightforward, making it…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The simplicity of the tool is valuable because it has categories and subcategories."

"We found it very simple and intuitive to use...The initial setup is straightforward."

"We can update tasks and track projects."

"The product has an efficient design."

"ClickUp offers a relatively user-friendly experience, especially when it comes to its fundamental features."

"So when I take a note, I have the ability to highlight text and have it transform into a specific part of the note as a task."

"It is a scalable solution. I would rate it a ten out of ten."

"The most valuable feature of ClickUp is its AI recommendation."

More ClickUp pros

"Freshservice's best feature is its user-friendliness."

"It is a stable solution. My company hasn't faced any problems with the solution."

"It's very handy and very easy to use."

"One of the things I liked about Freshservice was how easy it was to implement. While it doesn't have extensive customization capabilities, the available options are sufficient for certain sizes of companies. You don't need to customize your ticketing system much. Freshservice is a great solution because you can implement it very quickly. You can upload your catalog, and you're done in maybe a week or two."

"Ability to scan barcodes and a great search feature."

"We use the ticketing system primarily, which is very easy to use for all users."

"It allows for customization and offers a broad feature set."

"We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

More Freshservice pros

Cons

"ClickUp can improve the UI for mobile devices. For example, they are lacking some features in the Android version, such as Gantt charts."

"I would love to see ClickUp integrated with more tools, possibly like Microsoft Loop."

"ClickUp could improve by streamlining its functions and organizing them better for easier access."

"ClickUp doesn't have a roadmap vision and a proper way of planning."

"ClickUp could improve by being customised to the development industry. We would like to have bug trackers and an agile approach built into the solution."

"They should explain better how costs and licensing are distributed."

"It would be good if the solution facilitated voice calls or an option to chat directly with a person on ClickUp."

"More automation features must be added."

More ClickUp cons

"We'd like better integration with other products."

"Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information. Some manual information still needs to be entered."

"Freshservice's technical support has issues with delays and translations."

"I experienced some delay in response time for non-function critical queries."

"Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information."

"There are some limitations in reporting. For example, I would like to have a report of conversations or replies."

"Not integrated with Google."

"It's hard to interact directly with the users themselves."

More Freshservice cons

Pricing and Cost Advice

"It's very affordable."

"The price of ClickUp is reasonable. The price is approximately eight dollars per month per person."

"I use the free version."

"The product’s cost is high."

"ClickUp is affordable."

"ClickUp’s pricing is better than Jira Align’s."

"The product has good pricing."

"The product is expensive."

More ClickUp pricing and cost advice

"Compared to other tools, Freshservice is affordable."

"Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives."

"The price of Freshservice could improve, it is expensive."

"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."

"The cost at the current timing is very reasonable but as the product gains popularity, I anticipate it might become expensive. Fortunately my customers have been offered a generous discount making it more affordable for me and satisfying both my needs and customers requirement."

"The pricing is reasonable."

"Freshservice's licensing costs are pretty good, and it has different categories of pricing based on what modules and features you choose, which gives a lot of flexibility."

"Freshservice is a fairly cheap solution. Though monthly payments can be made towards the licensing costs of the solution, my company prefers to make annual payments."

More Freshservice pricing and cost advice

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Top Industries

By visitors reading reviews

Healthcare Company

14%

Computer Software Company

Performing Arts

Educational Organization

Computer Software Company

22%

Educational Organization

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ClickUp?

Everything in one place is the biggest benefit. I also like the diagramming tools, where you can create DFDs, structure charts, and more. That makes things easier.

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What is your experience regarding pricing and costs for ClickUp?

I rate the pricing a five out of ten. ClickUp is affordable. We pay a yearly fee.

See all answers

What needs improvement with ClickUp?

They should explain better how costs and licensing are distributed. They auto take money from the credit card without notification for a while.

See all answers

What do you like most about Freshservice?

The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding...

See all answers

What is your experience regarding pricing and costs for Freshservice?

The solution offers flat licensing and appears to be cost-effective.

See all answers

What needs improvement with Freshservice?

There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved. It should optimize and allow customization. Additionally, asset management needs impr...

See all answers

Comparisons

Bitrix24 vs ClickUp

Compared 57% of the time

Microsoft Project vs ClickUp

Compared 26% of the time

Jira vs ClickUp

Compared 17% of the time

More ClickUp Competitors

ServiceNow vs Freshservice

Compared 21% of the time

ManageEngine ServiceDesk Plus vs Freshservice

Compared 10% of the time

Zendesk vs Freshservice

Compared 7% of the time

JIRA Service Management vs Freshservice

Compared 7% of the time

HaloITSM vs Freshservice

Compared 7% of the time

More Freshservice Competitors

Product Reports

Buyer's Guide

ClickUp

June 2025

Download ClickUp product report

Buyer's Guide

Freshservice

June 2025

Download Freshservice product report

Also Known As

No data available

Flint

Overview

Plan, track, and manage any type of work with project management that flexes to your team's needs. Work smarter as a team with real-time chat. Tag individuals or groups, assign comments for action items, and link tasks to get more done together. Stay on track to hit your goals with targets for task completions, numbers, monetary values and more. Track progress in real-time connecting tasks to goals and keep your objectives organized with Goal Folders. Tackle work from any angle with 20+ real-time views that adapt to your needs. Track tasks on List, update workflows on a Board, drag-and-drop due dates on a Calendar, and so much more.

ClickUp

Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.

Freshservice Features

Freshservice has many valuable key features. Some of the most useful ones include:

ITIL-aligned processes
Intelligent AI/ML capabilities
Advanced CSAT
Extensible platform
Self-service portal
Smart automations
Service catalog
Effective monitoring and alerting
Out-of-box analytics
Mobile app
Marketplace apps

Freshservice Benefits

There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:

Intelligent service management and customized workflows: Freshservice offers powered bots, automation, and orchestration to help you make management more efficient and gives you the ability to customize all workflows.

Fast time-to-value: Freshservice’s out-of-the-box features help you quickly deploy it and enable easier adoption, at scale.

Minimizes downtime: Freshservice prevents critical issues by identifying the right alerts, collaborating with context, and delivering an enhanced end-user experience.

Extensible: The solution is extensible and allows organizations to access enterprise-scale tools to customize, integrate, and automate business workflows.

Support: Freshservice has 24/7 support so your issues can be addressed around-the-clock.

Boosts productivity: The Freshservice solution helps improve employee productivity. It helps you prioritize work better with real-time custom dashboards.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.

A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”

PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”

A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

Freshworks

Sample Customers

Information Not Available

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Buyer's Guide

ClickUp vs. Freshservice

June 2025

Free Report: ClickUp vs. Freshservice

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