ClickUp vs Freshservice comparison

ClickUp and Freshworks are both solutions in the Project Management Software category. ClickUp is ranked #12 with an average rating of 8.4, while Freshworks is ranked #9 with an average rating of 8.3. ClickUp holds a 1.8% mindshare in PMS, compared to Freshworks’s 1.6% mindshare. Additionally, 89% of ClickUp users are willing to recommend the solution, compared to 97% of Freshworks users who would recommend it.

ClickUp

Read 19 ClickUp reviews

663 Views
583 Comparison Views

89% willing to recommend

Freshservice

Read 35 Freshservice reviews

2,669 Views
427 Comparison Views

97% willing to recommend

ClickUp

Freshservice

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Executive SummaryUpdated on Dec 19, 2024

Freshservice and ClickUp are notable products in the IT service management and project management categories, respectively. Freshservice has the upper hand in incident management and comprehensive service platform strengths, while ClickUp excels in automation and flexibility within project management.

Features: Freshservice distinguishes itself with robust incident management, ease of integration, and extensive analytics features. ClickUp stands out with versatile project management tools, intuitive design, and AI-driven automation features, appealing to teams seeking flexibility.

Room for Improvement: Freshservice faces limitations in customization, particularly in complex workflows, reporting, and support. ClickUp could enhance its mobile interface, task management efficiency, and introduce more agile-focused features.

Ease of Deployment and Customer Service: Both Freshservice and ClickUp offer public cloud deployments. Freshservice experiences challenges with support variability, whereas ClickUp is praised for reliable and responsive technical assistance. Both could improve engagement and accessibility.

Pricing and ROI: Freshservice is competitively priced but occasionally seen as expensive relative to budget, with clear cost structures offering positive ROI. ClickUp is perceived as reasonably priced with flexible tiers, providing effective access to features, leading to strong ROI feedback.

To learn more, read our detailed ClickUp vs. Freshservice Report (Updated: September 2025).

Buyer's Guide

ClickUp vs. Freshservice

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ClickUp

Ranking in Project Management Software

12th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Freshservice

Ranking in Project Management Software

9th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Help Desk Software (7th), Cloud Management (15th), IT Asset Management (6th), IT Service Management (ITSM) (5th)

Mindshare comparison

As of October 2025, in the Project Management Software category, the mindshare of ClickUp is 1.8%, up from 1.4% compared to the previous year. The mindshare of Freshservice is 1.6%, down from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Project Management Software Market Share Distribution
Product	Market Share (%)
Freshservice	1.6%
ClickUp	1.8%
Other	96.6%

Project Management Software

Featured Reviews

Sunny Nair

Solution Architect and Senior Consultant at Keysight Technologies

Has improved project tracking accuracy and simplified team collaboration through flexible task workflows

On a scale of 1-10, I rate ClickUp a 10 out of 10. The best advantage with ClickUp is that it's easy to use, without much of a learning curve, and it's easy to understand the UI and interface, which makes it easier to consume the product compared to others in the market. I use the time tracking feature in ClickUp. The time tracking feature helps manage my deadlines effectively, and it is much more detailed compared to any other product available. One of the primary things I really appreciate about ClickUp is the summary of the project; once the project ends, I can export the summary into a PDF, so I don't have to write the document manually. Regarding analytic reports provided by ClickUp, it provides specific metrics, and while I need more time to understand how efficiently it manages the metrics, it can cater to both basic and advanced tasks. I have not seen any disadvantages or areas for improvement with ClickUp, and the updates they bring in are quite fast and efficient, so I'm quite satisfied with the product currently. I have not encountered any particular challenges or complexities. I cannot think of any features they could add in the future. They have AI integration available with their product line today, which is not offered by other products, and while Microsoft Project Manager's AI integration is complex, ClickUp already has all the components in place. I only work with Einstein Analytics, which we use as an internal tool.

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Trilochana Gouda

IT manager at a comms service provider with 1,001-5,000 employees

Smooth incident management and easy to use while needing better escalation management

We are using Freshservice for the IT ticketing system for business users We use the ticketing system primarily, which is very easy to use for all users. Freshservice is helpful, especially in incident management. Incident management is very helpful, and the system is straightforward, making it…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"ClickUp offers a relatively user-friendly experience, especially when it comes to its fundamental features."

"The most valuable feature of ClickUp is the UI scheduling tool. It is the best and most convenient and attractive."

"Everything in one place is the biggest benefit. I also like the diagramming tools, where you can create DFDs, structure charts, and more. That makes things easier."

"We can update tasks and track projects."

"The tool is pretty intuitive."

"The product has an efficient design."

"We found it very simple and intuitive to use...The initial setup is straightforward."

"ClickUp optimizes task assignments with its user-friendly interface and plethora of options."

More ClickUp pros

"The most valuable feature of Freshservice is you can assign downloaded tickets and the reports are useful."

"It has reduced the time to look up who is responsible for a service, and it has reduced the time to finalize a service request because it now goes directly to the person who is responsible for the service in that location. So, a service request is handled quickly and directly by the person responsible for it."

"The overall functionality of the product is excellent."

"The admin feature is the UI, so it's very clean. The asset management and its model are valuable as well."

"It allowed the development team to concentrate on the client’s requirements instead."

"The solution is very responsive with a 97% success rate in funneling customer tickets."

"We use the ticketing system primarily, which is very easy to use for all users."

"We found the initial setup to be very simple."

More Freshservice pros

Cons

"I would love to see ClickUp integrated with more tools, possibly like Microsoft Loop."

"Introducing automation and AI would greatly benefit ClickUp by reducing manual work."

"ClickUp could improve its documentation section."

"It would be good if the solution facilitated voice calls or an option to chat directly with a person on ClickUp."

"More automation features must be added."

"ClickUp doesn't have a roadmap vision and a proper way of planning."

"The cloud-based solution can get bugs in it occasionally, causing latency and loading issues."

"ClickUp could improve by streamlining its functions and organizing them better for easier access."

More ClickUp cons

"Freshservice's technical support has issues with delays and translations."

"Freshservice has issues around how assets get picked up, requiring a lot of parameter changes within to network to ensure the system discovers everything."

"The chat portal is not that great."

"Freshservice could improve the integration with Microsoft Outlook."

"We haven't had any issues with the stability of Freshservice. However, we have had some issues with data imports, we have noticed that large amounts of data can get stuck. This is something that we haven't seen in other solutions."

"We'd like better integration with other products."

"A chat bot needs to be added to the portal."

"Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information."

More Freshservice cons

Pricing and Cost Advice

"ClickUp’s pricing is better than Jira Align’s."

"The product has good pricing."

"The price of ClickUp is reasonable. The price is approximately eight dollars per month per person."

"ClickUp is affordable."

"The product is expensive."

"I don't have a lot of information about the pricing, but I know that it is fairly inexpensive."

"I use the free version."

"It's very affordable."

More ClickUp pricing and cost advice

"Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives."

"Freshservice's licensing costs are pretty good, and it has different categories of pricing based on what modules and features you choose, which gives a lot of flexibility."

"We're basically paying about $100 USD per agent per month."

"It is $34 per license, per agent. Currently, we don't see any add-ons at extra fees."

"The pricing is reasonable."

"The cost at the current timing is very reasonable but as the product gains popularity, I anticipate it might become expensive. Fortunately my customers have been offered a generous discount making it more affordable for me and satisfying both my needs and customers requirement."

"Compared to other tools, Freshservice is affordable."

"The solution may be around 20,000 euros a year."

More Freshservice pricing and cost advice

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Top Industries

By visitors reading reviews

Healthcare Company

13%

Performing Arts

11%

Educational Organization

Computer Software Company

19%

University

Manufacturing Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	1
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	3
Large Enterprise	12

Questions from the Community

What do you like most about ClickUp?

Everything in one place is the biggest benefit. I also like the diagramming tools, where you can create DFDs, structure charts, and more. That makes things easier.

See all answers

What is your experience regarding pricing and costs for ClickUp?

The pricing of ClickUp is affordable.

See all answers

What needs improvement with ClickUp?

One area that requires improvement would be the integration with existing systems, such as legacy systems and other project management software, where having the capability to import previously run...

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What do you like most about Freshservice?

The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding...

See all answers

What is your experience regarding pricing and costs for Freshservice?

The solution offers flat licensing and appears to be cost-effective.

See all answers

What needs improvement with Freshservice?

There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved. It should optimize and allow customization. Additionally, asset management needs impr...

See all answers

Comparisons

Bitrix24 vs ClickUp

Compared 55% of the time

Microsoft Project vs ClickUp

Compared 26% of the time

Linear vs ClickUp

Compared 18% of the time

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ServiceNow vs Freshservice

Compared 20% of the time

JIRA Service Management vs Freshservice

Compared 9% of the time

Zendesk vs Freshservice

Compared 7% of the time

ManageEngine ServiceDesk Plus vs Freshservice

Compared 6% of the time

HaloITSM vs Freshservice

Compared 6% of the time

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Product Reports

Buyer's Guide

ClickUp

October 2025

Download ClickUp product report

Buyer's Guide

Freshservice

October 2025

Download Freshservice product report

Also Known As

No data available

Flint

Overview

Plan, track, and manage any type of work with project management that flexes to your team's needs. Work smarter as a team with real-time chat. Tag individuals or groups, assign comments for action items, and link tasks to get more done together. Stay on track to hit your goals with targets for task completions, numbers, monetary values and more. Track progress in real-time connecting tasks to goals and keep your objectives organized with Goal Folders. Tackle work from any angle with 20+ real-time views that adapt to your needs. Track tasks on List, update workflows on a Board, drag-and-drop due dates on a Calendar, and so much more.

ClickUp

Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.

Freshservice Features

Freshservice has many valuable key features. Some of the most useful ones include:

ITIL-aligned processes
Intelligent AI/ML capabilities
Advanced CSAT
Extensible platform
Self-service portal
Smart automations
Service catalog
Effective monitoring and alerting
Out-of-box analytics
Mobile app
Marketplace apps

Freshservice Benefits

There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:

Intelligent service management and customized workflows: Freshservice offers powered bots, automation, and orchestration to help you make management more efficient and gives you the ability to customize all workflows.

Fast time-to-value: Freshservice’s out-of-the-box features help you quickly deploy it and enable easier adoption, at scale.

Minimizes downtime: Freshservice prevents critical issues by identifying the right alerts, collaborating with context, and delivering an enhanced end-user experience.

Extensible: The solution is extensible and allows organizations to access enterprise-scale tools to customize, integrate, and automate business workflows.

Support: Freshservice has 24/7 support so your issues can be addressed around-the-clock.

Boosts productivity: The Freshservice solution helps improve employee productivity. It helps you prioritize work better with real-time custom dashboards.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.

A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”

PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”

A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

Freshworks

Sample Customers

Information Not Available

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Buyer's Guide

ClickUp vs. Freshservice

September 2025

Free Report: ClickUp vs. Freshservice

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