ClickUp vs Freshservice comparison

ClickUp and Freshworks are both solutions in the Project Management Software category. ClickUp is ranked #14 with an average rating of 8.8, while Freshworks is ranked #10 with an average rating of 8.3. ClickUp holds a 1.0% mindshare in PMS, compared to Freshworks’s 0.7% mindshare. Additionally, 90% of ClickUp users are willing to recommend the solution, compared to 97% of Freshworks users who would recommend it.

ClickUp

Read 20 ClickUp reviews

1,908 Views
1,755 Comparison Views

90% willing to recommend

Freshservice

Read 40 Freshservice reviews

6,589 Views
857 Comparison Views

97% willing to recommend

ClickUp

Freshservice

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Freshservice and ClickUp are notable products in the IT service management and project management categories, respectively. Freshservice has the upper hand in incident management and comprehensive service platform strengths, while ClickUp excels in automation and flexibility within project management.

Features: Freshservice distinguishes itself with robust incident management, ease of integration, and extensive analytics features. ClickUp stands out with versatile project management tools, intuitive design, and AI-driven automation features, appealing to teams seeking flexibility.

Room for Improvement: Freshservice faces limitations in customization, particularly in complex workflows, reporting, and support. ClickUp could enhance its mobile interface, task management efficiency, and introduce more agile-focused features.

Ease of Deployment and Customer Service: Both Freshservice and ClickUp offer public cloud deployments. Freshservice experiences challenges with support variability, whereas ClickUp is praised for reliable and responsive technical assistance. Both could improve engagement and accessibility.

Pricing and ROI: Freshservice is competitively priced but occasionally seen as expensive relative to budget, with clear cost structures offering positive ROI. ClickUp is perceived as reasonably priced with flexible tiers, providing effective access to features, leading to strong ROI feedback.

To learn more, read our detailed ClickUp vs. Freshservice Report (Updated: April 2026).

Buyer's Guide

ClickUp vs. Freshservice

April 2026

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Helped 894,738 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.2

ClickUp improves efficiency and productivity, offering time savings without a team, though its value varies by company needs.

Sentiment score

6.5

Freshservice increased efficiency and reduced workload while improving SLA compliance and resource use, despite licensing cost challenges in HR.

A primary advantage is that I can have individual projects without a team, and I can also manage team-based projects without being a project manager.

Sunny Nair

Solution Architect And Senior Consultant at Keysight Technologies

For more quotes and insights, download the ClickUp report

Faster resolution means the average ticket resolution time decreased by roughly twenty-five to thirty percent since alerts are automatically converted into tickets and routed to the right team.

reviewer2782932

Security Engineer (SOC) at a tech services company with 51-200 employees

Automation has contributed significantly, resulting in reduced resource counts, which equates to savings in money and time.

Ashok R

Technical support manager at a tech vendor with 201-500 employees

With using Freshservice, only two technicians are needed per one shift, but without Freshservice, for the same company size, we need about four technicians per shift, so it saved money and time.

Yousef Almomani

Systems Engineer at a consultancy with 51-200 employees

For more quotes and insights, download the Freshservice report

Customer Service

Sentiment score

4.4

ClickUp's efficient customer service, knowledge base, and quick issue resolution contribute to high user satisfaction and reliability.

Sentiment score

6.8

Freshservice support is generally efficient and professional, though complex issues and communication can sometimes pose challenges.

No quotes available

For more quotes and insights, download the ClickUp report

Ultimately, we saw a 77% reduction in average resolution times with a return on investment realized within 6 months.

Raja Farrar

IT Service Delivery Manager at Symposiam

However, they have improved over the period of two years.

reviewer1959714

IT & Operations Manager at a financial services firm with 51-200 employees

Their documentation is also good, making setup easy without needing frequent support requests.

reviewer2782932

Security Engineer (SOC) at a tech services company with 51-200 employees

For more quotes and insights, download the Freshservice report

Scalability Issues

Sentiment score

7.1

ClickUp scales well for teams of all sizes, though some features and the free version have limitations.

Sentiment score

7.3

Freshservice scales efficiently with added licenses, supporting growth with cloud benefits, though customization and costs may limit larger enterprises.

I believe ClickUp's scalability can handle more users or larger workloads if our company grows, as long as the people who set these things up know what they are doing and use the features properly.

Lakseth Ratnaika

Compliance manager at Collective legal

For more quotes and insights, download the ClickUp report

As our organization has grown and ticket volume related to AWS resources increased, Freshservice handled the extra load without any performance issues.

reviewer2782932

Security Engineer (SOC) at a tech services company with 51-200 employees

It offers global performance with multi-region data centers to ensure faster responses while adhering to strong security and compliance standards such as GDPR and SOC 2.

Raja Farrar

IT Service Delivery Manager at Symposiam

Freshservice is easy to use for scalability.

Trilochana Gouda

IT manager at a comms service provider with 1,001-5,000 employees

For more quotes and insights, download the Freshservice report

Stability Issues

Sentiment score

8.8

ClickUp is highly rated for stability, praised for reliable performance without glitches or downtime, often scoring nine or ten.

Sentiment score

8.2

Freshservice offers stable performance with minimal downtime, few issues, and reliable cloud hosting on AWS, ensuring consistent uptime.

ClickUp is quite stable, and I don't see glitches or latency issues.

Sunny Nair

Solution Architect And Senior Consultant at Keysight Technologies

For more quotes and insights, download the ClickUp report

The service runs smoothly most of the time, and performance has been consistent even when ticket volumes and AWS alerts are high.

reviewer2782932

Security Engineer (SOC) at a tech services company with 51-200 employees

Freshservice is quite stable as they host it on AWS.

reviewer1959714

IT & Operations Manager at a financial services firm with 51-200 employees

Freshservice provides a stable environment for our needs.

Trilochana Gouda

IT manager at a comms service provider with 1,001-5,000 employees

For more quotes and insights, download the Freshservice report

Room For Improvement

ClickUp needs UI, mobile app, AI integration, bug tracking, and documentation improvements to enhance user experience and customization.

Freshservice users seek improvements in reporting, automation, integrations, and customizations to enhance usability and effectiveness for larger enterprises.

One area that requires improvement would be the integration with existing systems, such as legacy systems and other project management software.

Sunny Nair

Solution Architect And Senior Consultant at Keysight Technologies

For more quotes and insights, download the ClickUp report

There's limited experience with the CMDB or asset management features.

reviewer9072573

IT Technician at a retailer with 1,001-5,000 employees

Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information.

reviewer1959714

IT & Operations Manager at a financial services firm with 51-200 employees

Reporting is useful, but the customization is still restricted, and it would be great to build more detailed reports that combine multiple data sources, especially for cloud-related operations.

reviewer2782932

Security Engineer (SOC) at a tech services company with 51-200 employees

For more quotes and insights, download the Freshservice report

Setup Cost

ClickUp offers affordable, flexible pricing with competitive enterprise rates and free guest access, appealing to cost-conscious users.

Freshservice offers flexible, competitive pricing with tiered plans, varying costs, and value without hidden fees.

No quotes available

For more quotes and insights, download the ClickUp report

Switching from previous ITSM tools has led to a 50% reduction in licensing costs.

Raja Farrar

IT Service Delivery Manager at Symposiam

The solution offers flat licensing and appears to be cost-effective.

reviewer9072573

IT Technician at a retailer with 1,001-5,000 employees

The price was very comfortable for our organization to proceed with the migration from Freshdesk to Freshservice.

Ashok R

Technical support manager at a tech vendor with 201-500 employees

For more quotes and insights, download the Freshservice report

Valuable Features

ClickUp streamlines team collaboration with a user-friendly interface, advanced task management, scheduling tools, and AI-enhanced automation features.

Freshservice enhances IT operations with user-friendly features, seamless integrations, automation, and efficient asset management, boosting productivity and SLA compliance.

ClickUp improves my team's collaboration process, as it allows inviting everyone without requiring a corporate email address, and external contractors can also see the project, which is a very important feature I prefer over other products.

Sunny Nair

Solution Architect And Senior Consultant at Keysight Technologies

The audit trail feature has helped me and my team because whenever there is a task followed up, or if it is not done, or if it is changed, we can always go back and see why it was done and when it was done, so it helps keep accountability as well.

Lakseth Ratnaika

Compliance manager at Collective legal

For more quotes and insights, download the ClickUp report

The most valuable features include ticket routing, automation in triage, data control, and flat licensing.

reviewer9072573

IT Technician at a retailer with 1,001-5,000 employees

Incident management is very helpful, and the system is straightforward, making it easy to use for our enterprise-level company.

Trilochana Gouda

IT manager at a comms service provider with 1,001-5,000 employees

Overall, Freshservice provides cutting-edge AI automation for agents and end-users, effortless no-code workflows and ITIL-aligned operations, robust asset, incident, change, problem, and major incident management backed by the live CMDB, unified service desk with self-service and multi-channel support, and strong analytics reporting features, making it a powerful tool for any IT function.

Raja Farrar

IT Service Delivery Manager at Symposiam

For more quotes and insights, download the Freshservice report

Categories and Ranking

ClickUp

Ranking in Project Management Software

14th

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Freshservice

Ranking in Project Management Software

10th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Help Desk Software (6th), Cloud Management (10th), IT Asset Management (4th), IT Service Management (ITSM) (4th), Configuration Management Databases (5th), IT Alerting and Incident Management (9th), AI IT Support (4th)

Mindshare comparison

As of May 2026, in the Project Management Software category, the mindshare of ClickUp is 1.0%, down from 2.0% compared to the previous year. The mindshare of Freshservice is 0.7%, down from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Project Management Software Mindshare Distribution
Product	Mindshare (%)
Freshservice	0.7%
ClickUp	1.0%
Other	98.3%

Project Management Software

Featured Reviews

Sunny Nair

Solution Architect And Senior Consultant at Keysight Technologies

Has improved project tracking accuracy and simplified team collaboration through flexible task workflows

On a scale of 1-10, I rate ClickUp a 10 out of 10. The best advantage with ClickUp is that it's easy to use, without much of a learning curve, and it's easy to understand the UI and interface, which makes it easier to consume the product compared to others in the market. I use the time tracking feature in ClickUp. The time tracking feature helps manage my deadlines effectively, and it is much more detailed compared to any other product available. One of the primary things I really appreciate about ClickUp is the summary of the project; once the project ends, I can export the summary into a PDF, so I don't have to write the document manually. Regarding analytic reports provided by ClickUp, it provides specific metrics, and while I need more time to understand how efficiently it manages the metrics, it can cater to both basic and advanced tasks. I have not seen any disadvantages or areas for improvement with ClickUp, and the updates they bring in are quite fast and efficient, so I'm quite satisfied with the product currently. I have not encountered any particular challenges or complexities. I cannot think of any features they could add in the future. They have AI integration available with their product line today, which is not offered by other products, and while Microsoft Project Manager's AI integration is complex, ClickUp already has all the components in place. I only work with Einstein Analytics, which we use as an internal tool.

Read full review

Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

Read full review

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Top Industries

By visitors reading reviews

Educational Organization

16%

Financial Services Firm

12%

Marketing Services Firm

Healthcare Company

University

10%

Construction Company

Manufacturing Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	1
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	15

Questions from the Community

What is your experience regarding pricing and costs for ClickUp?

I do not know about the experience with pricing, setup cost, and licensing for ClickUp because I was not the one who set up the pricing, so I really do not know as it was not done by me.

See all answers

What needs improvement with ClickUp?

I cannot think of any way ClickUp can be improved, probably because I have still been using it for a short while.

See all answers

What is your primary use case for ClickUp?

My main use case for ClickUp is communication and task management. I use ClickUp for communication to communicate within the team, and task management to ensure tasks are followed up and assigned t...

See all answers

What is your experience regarding pricing and costs for Freshservice?

I do not have any experience with pricing, setup costs, and licensing, as it was assigned to the infrastructure team.

See all answers

What needs improvement with Freshservice?

Freshservice has an AI agent that needs improvement for finding knowledge base articles. When issues or incidents are received in Freshservice, new users should be able to receive direct help from ...

See all answers

What is your primary use case for Freshservice?

Freshservice is used to redirect ticket handling and acknowledge tickets and incidents received. Tickets are redirected with their short description and subject line in Freshservice, which allows f...

See all answers

Comparisons

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Compared 26% of the time

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Compared 10% of the time

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Compared 9% of the time

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ServiceNow vs Freshservice

Compared 13% of the time

Zendesk vs Freshservice

Compared 8% of the time

JIRA Service Management vs Freshservice

Compared 6% of the time

Device42 vs Freshservice

Compared 4% of the time

Samanage vs Freshservice

Compared 4% of the time

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Product Reports

Buyer's Guide

ClickUp

May 2026

Download ClickUp product report

Buyer's Guide

Freshservice

May 2026

Download Freshservice product report

Also Known As

No data available

Flint

Overview

ClickUp offers efficient project and task management with a focus on collaboration and workflow automation, ideal for tracking timelines and assigning responsibilities.

ClickUp is designed to streamline team collaboration through its intuitive platform, leveraging AI, automation, and comprehensive task management features such as Gantt charts and timelines. Its customization capabilities support efficient resource planning and project tracking. Teams can easily adapt the platform to meet their needs, thanks to integration capabilities and templates. The inclusion of real-time chat and mobile apps enhances communication, and the audit trail feature adds accountability and transparency. While users appreciate ClickUp's robust offerings, improvements are sought in areas like better integration, automation, task management, and organized functionality, alongside enhanced email automation support and intuitive reporting to increase operational effectiveness.

What are ClickUp's Key Features?

Gantt Charts: Visualize projects with detailed timelines.
Automation: Automate repetitive tasks for increased efficiency.
Customization: Tailor workflows and dashboards to specific needs.
Real-Time Chat: Enhance team communication on projects.
Integrations: Connect seamlessly with multiple tools and platforms.

What Benefits or ROI Should Users Look For?

Improved Productivity: Optimize workflows and task management.
Enhanced Collaboration: Foster teamwork with integrated communication tools.
Accountability: Utilize audit trails for transparency in operations.
Versatile Customization: Adapt functionality to specific project requirements.

In industries like technology, marketing, and creative services, ClickUp facilitates project oversight by providing essential tools for tracking progress and assigning tasks. Teams utilize ClickUp for planning meetings, collaborating on documents, and managing customer relationships, ensuring efficiency and productivity through customizable statuses and fields.

ClickUp

Freshservice specializes in user-friendliness and seamless integration, facilitating IT operations with AI-driven ticketing and flexible asset management, essential for diverse organizations.

Known for its comprehensive automation and integration with platforms like AWS, Freshservice enhances IT tasks with flexible workflows and intuitive dashboards. Its self-service portal and effective incident management promote efficient service delivery and SLA compliance, making it vital for IT teams. However, users seek enhanced customization and integration with Microsoft and Google, along with improved analytics and project management features.

What are the essential features of Freshservice?

User-friendliness: Simplifies IT processes with intuitive design.
Comprehensive automation: Optimizes operations through streamlined processes.
AI-powered ticketing: Enhances ticket management with intelligent solutions.
Seamless integration: Connects with platforms like AWS and SolarWinds for efficient workflows.
Flexible workflows and asset management: Adapts to diverse IT needs for better service delivery.

What benefits should users consider in Freshservice reviews?

Streamlined IT operations: Simplifies and speeds up service processes.
Improved SLA compliance: Enhances adherence to service level agreements through efficient management.
Increased service delivery: Boosts the quality and efficiency of services provided.
Visibility across departments: Provides clear tracking and management of service requests and assets.

Freshservice is widely implemented in IT service management, supporting ticketing, incident management, and change management. It assists in customer service, internal support, and integrates with Azure and AWS. Significant for HR service centers and knowledge bases, it enables workflow automation and reporting, centralizing service operations for enhanced visibility and tracking across departments.

Freshworks

Sample Customers

Information Not Available

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Buyer's Guide

ClickUp vs. Freshservice

April 2026

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