ClickUp vs Freshservice comparison

ClickUp and Freshworks are both solutions in the Project Management Software category. ClickUp is ranked #13 with an average rating of 8.0, while Freshworks is ranked #10 with an average rating of 8.3. ClickUp holds a 2.0% mindshare in PMS, compared to Freshworks’s 1.7% mindshare. Additionally, 88% of ClickUp users are willing to recommend the solution, compared to 97% of Freshworks users who would recommend it.

ClickUp

Read 18 ClickUp reviews

629 Views
566 Comparison Views

88% willing to recommend

Freshservice

Read 35 Freshservice reviews

2,635 Views
422 Comparison Views

97% willing to recommend

ClickUp

Freshservice

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 19, 2024

Freshservice and ClickUp are notable products in the IT service management and project management categories, respectively. Freshservice has the upper hand in incident management and comprehensive service platform strengths, while ClickUp excels in automation and flexibility within project management.

Features: Freshservice distinguishes itself with robust incident management, ease of integration, and extensive analytics features. ClickUp stands out with versatile project management tools, intuitive design, and AI-driven automation features, appealing to teams seeking flexibility.

Room for Improvement: Freshservice faces limitations in customization, particularly in complex workflows, reporting, and support. ClickUp could enhance its mobile interface, task management efficiency, and introduce more agile-focused features.

Ease of Deployment and Customer Service: Both Freshservice and ClickUp offer public cloud deployments. Freshservice experiences challenges with support variability, whereas ClickUp is praised for reliable and responsive technical assistance. Both could improve engagement and accessibility.

Pricing and ROI: Freshservice is competitively priced but occasionally seen as expensive relative to budget, with clear cost structures offering positive ROI. ClickUp is perceived as reasonably priced with flexible tiers, providing effective access to features, leading to strong ROI feedback.

To learn more, read our detailed ClickUp vs. Freshservice Report (Updated: July 2025).

Buyer's Guide

ClickUp vs. Freshservice

July 2025

Download the complete report

Helped 865,384 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ClickUp

Ranking in Project Management Software

13th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Freshservice

Ranking in Project Management Software

10th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Help Desk Software (7th), Cloud Management (14th), IT Asset Management (7th), IT Service Management (ITSM) (5th)

Mindshare comparison

As of August 2025, in the Project Management Software category, the mindshare of ClickUp is 2.0%, up from 1.3% compared to the previous year. The mindshare of Freshservice is 1.7%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Project Management Software

Featured Reviews

AhmadTalha

Product owner at Digitt Plus (AFT)

User-friendly, offers a wide range of functions, and enhances collaboration within teams

We use ClickUp's pro solution for team project management. We divide our projects into multiple sprints and organize tasks accordingly. I have created a personal space within ClickUp where I oversee the development and design teams, each with its sections for tasks and stages of progress. This setup helps keep everything organized and ensures smooth collaboration across departments. ClickUp can optimize workflow by integrating with developer tools like Git, allowing seamless access to modules and enhancing collaboration. While I primarily use it for tracking team progress and roadmaps, integration with Git would greatly benefit developers who spend more time within ClickUp. Overall, I would rate ClickUp as a nine out of ten. I would recommend it to others.

Read full review

Trilochana Gouda

IT manager at a comms service provider with 1,001-5,000 employees

Smooth incident management and easy to use while needing better escalation management

We are using Freshservice for the IT ticketing system for business users We use the ticketing system primarily, which is very easy to use for all users. Freshservice is helpful, especially in incident management. Incident management is very helpful, and the system is straightforward, making it…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of ClickUp is its AI recommendation."

"It is great for visualization and project task assignments to team members."

"So when I take a note, I have the ability to highlight text and have it transform into a specific part of the note as a task."

"It gives reminders for important project dates and when a particular task is about to close."

"The most valuable feature of ClickUp is the UI scheduling tool. It is the best and most convenient and attractive."

"We found it very simple and intuitive to use...The initial setup is straightforward."

"Stability-wise, I rate the solution a ten out of ten."

"The most interesting feature is the ability to share what you are working on with an external entity. The customer has direct visibility on what is being done on a particular project and this provides a lot of transparency."

More ClickUp pros

"I do like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly."

"We use the ticketing system primarily, which is very easy to use for all users."

"Depending on the size of your organization, is pretty standard and useful."

"The most valuable features of Freshservice are the notifications, customization, and flexibility."

"The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding of the system warranty and the actions that we might need to take in terms of insights. The system is very dynamic and prevents any kind of over sides which is yours that there is smooth contract management. Also we can easily uphold SLAs and deliver enhanced services without breaching any agreements."

"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."

"Freshservice has automated a lot of our tasks, including ticket responses and call assignments, which has sped up our operations considerably."

"It's very handy and very easy to use."

More Freshservice pros

Cons

"Introducing automation and AI would greatly benefit ClickUp by reducing manual work."

"More automation features must be added."

"It can be improved by making it more user-friendly."

"The cloud-based solution can get bugs in it occasionally, causing latency and loading issues."

"ClickUp doesn't have a roadmap vision and a proper way of planning."

"ClickUp could improve its documentation section."

"ClickUp could improve by streamlining its functions and organizing them better for easier access."

"The email portion, specifically the email automation, where you can add attachments, has room for improvement."

More ClickUp cons

"I think it would be great if the tool had another version that is more customizable. From what I remember, there were some limitations regarding the number of assets you could track. In a more robust version, the number of assets increases, but I think it would be better to have something more customizable for all versions, especially the most robust version. This would be great for larger customers."

"The most significant area for improvement is consistency across the different modules, as they are inconsistent. It makes me think the modules have different development teams with no consistent approach. From an end-user perspective, I can do certain operations in one module, such as instant management, but not in problem management, for example, and I don't see why that should be the case. It would be good to see more consistency in the development process."

"Freshservice could improve the integration with Microsoft Outlook."

"Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information."

"We'd like to see a CMDB, a Configuration Management Database, in the future."

"Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information. Some manual information still needs to be entered."

"There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved."

"Some of the ways that tasks are reported on and shown can be better. You can't see tasks in your regular ticket list view. You can't see a combo view of tasks and tickets. It is a little bit difficult to get a solid overview of your list of things to do. You can only see them in separate views, instead of one single view."

More Freshservice cons

Pricing and Cost Advice

"This solution costs $20 per user per month. If you have 20 users, you would pay $400 per month. There are no hidden fees that we are aware of."

"ClickUp’s pricing is better than Jira Align’s."

"The product is expensive."

"The price of ClickUp is reasonable. The price is approximately eight dollars per month per person."

"The product has good pricing."

"The product’s cost is high."

"I don't have a lot of information about the pricing, but I know that it is fairly inexpensive."

"It's very affordable."

More ClickUp pricing and cost advice

"The solution has an annual licensing model."

"The pricing is reasonable."

"Freshservice is a fairly cheap solution. Though monthly payments can be made towards the licensing costs of the solution, my company prefers to make annual payments."

"I don't think it's expensive for the US or some European markets. Still, when I used Freshservice in Mexico, some customers found it a bit pricey, especially considering the platform's features. I think the pricing is fair for use in the European market, but it might be perceived differently in Latin America."

"There are some additional costs but not that many. For example, we have unlimited assets, which is something for which we pay extra. We also paid for additional orchestration. I would rate it a three out of five in terms of pricing. They are right in the middle."

"I can't recall exactly how much we pay, but it is somewhere in the middle compared to the rest of the market. The more we purchase, the cheaper it becomes, and I think the solution offers good value for money."

"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."

"The solution may be around 20,000 euros a year."

More Freshservice pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Project Management Software solutions are best for your needs.

See recommendations

865,384 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Healthcare Company

13%

Computer Software Company

Outsourcing Company

Financial Services Firm

Computer Software Company

20%

Educational Organization

Manufacturing Company

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ClickUp?

Everything in one place is the biggest benefit. I also like the diagramming tools, where you can create DFDs, structure charts, and more. That makes things easier.

See all answers

What is your experience regarding pricing and costs for ClickUp?

I rate the pricing a five out of ten. ClickUp is affordable. We pay a yearly fee.

See all answers

What needs improvement with ClickUp?

They should explain better how costs and licensing are distributed. They auto take money from the credit card without notification for a while.

See all answers

What do you like most about Freshservice?

The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding...

See all answers

What is your experience regarding pricing and costs for Freshservice?

The solution offers flat licensing and appears to be cost-effective.

See all answers

What needs improvement with Freshservice?

There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved. It should optimize and allow customization. Additionally, asset management needs impr...

See all answers

Comparisons

Bitrix24 vs ClickUp

Compared 55% of the time

Microsoft Project vs ClickUp

Compared 27% of the time

Jira vs ClickUp

Compared 18% of the time

More ClickUp Competitors

ServiceNow vs Freshservice

Compared 21% of the time

JIRA Service Management vs Freshservice

Compared 8% of the time

Zendesk vs Freshservice

Compared 7% of the time

ManageEngine ServiceDesk Plus vs Freshservice

Compared 7% of the time

monday.com for Enterprise vs Freshservice

Compared 6% of the time

More Freshservice Competitors

Product Reports

Buyer's Guide

ClickUp

August 2025

Download ClickUp product report

Buyer's Guide

Freshservice

July 2025

Download Freshservice product report

Also Known As

No data available

Flint

Overview

Plan, track, and manage any type of work with project management that flexes to your team's needs. Work smarter as a team with real-time chat. Tag individuals or groups, assign comments for action items, and link tasks to get more done together. Stay on track to hit your goals with targets for task completions, numbers, monetary values and more. Track progress in real-time connecting tasks to goals and keep your objectives organized with Goal Folders. Tackle work from any angle with 20+ real-time views that adapt to your needs. Track tasks on List, update workflows on a Board, drag-and-drop due dates on a Calendar, and so much more.

ClickUp

Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.

Freshservice Features

Freshservice has many valuable key features. Some of the most useful ones include:

ITIL-aligned processes
Intelligent AI/ML capabilities
Advanced CSAT
Extensible platform
Self-service portal
Smart automations
Service catalog
Effective monitoring and alerting
Out-of-box analytics
Mobile app
Marketplace apps

Freshservice Benefits

There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:

Intelligent service management and customized workflows: Freshservice offers powered bots, automation, and orchestration to help you make management more efficient and gives you the ability to customize all workflows.

Fast time-to-value: Freshservice’s out-of-the-box features help you quickly deploy it and enable easier adoption, at scale.

Minimizes downtime: Freshservice prevents critical issues by identifying the right alerts, collaborating with context, and delivering an enhanced end-user experience.

Extensible: The solution is extensible and allows organizations to access enterprise-scale tools to customize, integrate, and automate business workflows.

Support: Freshservice has 24/7 support so your issues can be addressed around-the-clock.

Boosts productivity: The Freshservice solution helps improve employee productivity. It helps you prioritize work better with real-time custom dashboards.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.

A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”

PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”

A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

Freshworks

Sample Customers

Information Not Available

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Buyer's Guide

ClickUp vs. Freshservice

July 2025

Free Report: ClickUp vs. Freshservice

Find out what your peers are saying about ClickUp vs. Freshservice and other solutions. Updated: July 2025.

DOWNLOAD NOW

865,384 professionals have used our research since 2012.

See our ClickUp vs. Freshservice report.

See our list of best Project Management Software vendors.

We monitor all Project Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.