We performed a comparison between Clarity SM and Quest Stat for Oracle E-Business Suite based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Logging every action in Service Desk Manager (SDM)."
"The in-service catalog is quite useful."
"the ticket system makes sure that everyone gets taken care of, and that makes for a better customer experience. Using the system verifies that no one gets left behind."
"Self-service interface means people can check their own tickets."
"It improves our service delivery process. We're more efficient. We're leveraging the ticketing system, which is always more efficient, so we can measure and improve."
"Scalability is very good. We have scaled to more users and more functionality."
"We are benefiting by being able to put time to what our technicians are doing."
"The solution's back-end architecture is very good for end users."
"The solution's technical support is very responsive."
"The user-friendly solution enables business users to extract data in various formats independently. Additionally, it controls access, allowing for data masking of sensitive information within Oracle. These features contribute positively to the user experience, especially from the perspective of business users."
"The interface for the users is a bit old-fashioned and not user-friendly."
"We would like more information about all the configurations that we have on our infrastructure side."
"I would also like to see a simpler reporting tool. They went from one fairly robust, very complex, reporting tool - it was great - and then they went to another one that was also fairly complex and robust. That's a great tool for people who are report writers, but for the average person who just wants to get a quick little report, it's like handing somebody a chainsaw because they have to break some toothpicks in half."
"The methodology introduced for Level 1 analysts needs to be taken to Change Management Process. It would be useful to be able to look in Change Management and see the current status of the process."
"The user interface is just boring. I'd like to see a more interactive UI, from the end-user perspective, and from the analyst's perspective. I would like a product that looks like it was developed maybe in 2015, or at least 2012."
"We would like the CMDB to be populated automatically. At the moment, everything is manually created."
"Compared to some of the other products, I think we are bit behind."
"The SDM administration and customisation needS deep information about architecture and vendor support continuously."
"The concerns where improvements are required lie in the area of finance revolving around aspects like receivables and the general ledger."
"I recommend enhancing the user interface to make the product more user-friendly for business users. Identifying queries that apply to Oracle technical assessments would be beneficial, particularly for Oracle E-Business Suite (EBS) or other specific ready-made packages."
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Clarity SM is ranked 21st in IT Service Management (ITSM) with 107 reviews while Quest Stat for Oracle E-Business Suite is ranked 25th in IT Service Management (ITSM) with 2 reviews. Clarity SM is rated 7.8, while Quest Stat for Oracle E-Business Suite is rated 8.6. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of Quest Stat for Oracle E-Business Suite writes "An user-friendly solution that enables business users to extract data in various formats". Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, ManageEngine ServiceDesk Plus and Agiloft ITSM ITIL Service Desk Suite, whereas Quest Stat for Oracle E-Business Suite is most compared with . See our Clarity SM vs. Quest Stat for Oracle E-Business Suite report.
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