Clarity SM and HaloITSM are competing service management software options designed to enhance IT operations and service delivery. HaloITSM appears to have the upper hand due to its comprehensive feature set providing significant value for its cost.
Features: Clarity SM offers robust ticket management, asset tracking, and process automation. HaloITSM provides advanced integrations, multiple channel support, and extensive customization options.
Ease of Deployment and Customer Service: Clarity SM is noted for straightforward deployment with comprehensive documentation and reliable support. HaloITSM offers a cloud-based solution with responsive customer service enhancing its deployment flexibility.
Pricing and ROI: Clarity SM presents lower initial costs appealing to smaller budgets while delivering efficient ROI. HaloITSM has a slightly higher setup cost but offers richer features justifying its investment over time.
| Product | Market Share (%) |
|---|---|
| HaloITSM | 2.5% |
| Clarity SM | 1.6% |
| Other | 95.9% |
| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 15 |
| Large Enterprise | 66 |
Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.
Learn More: https://www.ca.com/us/products...
HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.
HaloITSM allows organizations to link new incidents with existing requests and share potential solutions with team members or end-users through the knowledge base. Managers can specify default values such as categories, priority, service-level agreements, or mailboxes before creating requests. Customer service agents can view upcoming tasks on a calendar and streamline approval processes by requesting validation on ticket creation or modifications.
HaloITSM facilitates integration with various third-party applications such as Slack, Microsoft Office 365, Okta, Splunk, Facebook, Twitter, and more. Other features of HaloITSM include reporting, compliance management, status tracking, a self-service portal, collaboration, and auditing. It also helps businesses generate maintenance requests, store asset details, and set validation rules across configuration fields using IP addresses or numeric passwords.
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