We performed a comparison between Clarity SM and HaloITSM based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."the ticket system makes sure that everyone gets taken care of, and that makes for a better customer experience. Using the system verifies that no one gets left behind."
"The initial setup is pretty straightforward."
"This product has so many adjustment possibilities for many different clients."
"Our users access it via the web. We have external and internal sources, and we're now introducing the mobile app portion so our computer engineers can respond to tickets remotely."
"Scalability is very good. We have scaled to more users and more functionality."
"All the interactions and orchestrations of every problem, we can analyze what happens in the organization and which kind of incident we have."
"It has given us the ability to automate a lot of tasks, things we couldn't do before."
"Time sheets are a powerful tool."
"The solution's initial setup process was quite straightforward... I rate the technical support a nine and a half out of ten."
"The most valuable aspect is that is is codeless."
"The product’s UI is very good."
"We talk a lot about the idea that Service Desk Manager should be more "service" oriented, not just ticket oriented."
"The methodology introduced for Level 1 analysts needs to be taken to Change Management Process. It would be useful to be able to look in Change Management and see the current status of the process."
"The interface for the users is a bit old-fashioned and not user-friendly."
"The product needs to have a better user experience in the interface and mobile functionality."
"Ease of support and upgrades need much improvement."
"We would like to see them integrate more of a service catalog, which is more of an Amazon-type fill in your bucket, then sign in, once you decide what you want."
"One area that this product can improve is in the mobile user aspect."
"It doesn't yet have the ability to integrate with other products."
"The product does not have its own orchestration engine."
"There are no improvements needed. There is very little that HALO has not already built that is not on its roadmap."
"The solution's integration part needs to improve...In the future release of the solution, I expect to see certain changes in the programming of the solution. A customer of the solution should be able to customize it as per their need."
Clarity SM is ranked 21st in IT Service Management (ITSM) with 107 reviews while HaloITSM is ranked 14th in IT Service Management (ITSM) with 3 reviews. Clarity SM is rated 7.8, while HaloITSM is rated 9.0. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of HaloITSM writes "An affordable and scalable solution that provides an excellent UI and many out-of-the-box integration capabilities". Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, ManageEngine ServiceDesk Plus and Agiloft ITSM ITIL Service Desk Suite, whereas HaloITSM is most compared with ServiceNow, JIRA Service Management and Freshservice. See our Clarity SM vs. HaloITSM report.
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