Cisco UCS Director vs Freshservice comparison

Cisco and Freshworks are both solutions in the Cloud Management category. Cisco is ranked #22 with an average rating of 8.0, while Freshworks is ranked #15 with an average rating of 8.3. Cisco holds a 1.3% mindshare in CM, compared to Freshworks’s 0.4% mindshare. Additionally, 71% of Cisco users are willing to recommend the solution, compared to 97% of Freshworks users who would recommend it.

Cisco UCS Director

Read 14 Cisco UCS Director reviews

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314 Comparison Views

71% willing to recommend

Freshservice

Read 35 Freshservice reviews

109 Views
39 Comparison Views

97% willing to recommend

Cisco UCS Director

Freshservice

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

Freshservice and Cisco UCS Director compete in the IT management software category, each excelling in distinct areas. Freshservice appears to have the upper hand in user experience and ease of use, while Cisco UCS Director is favored for its orchestration and automation, particularly in Cisco environments.

Features: Freshservice is known for its user-friendly interface, excellent incident management, and robust analytics capabilities. It provides flexible and customizable workflows, strong asset management, and seamless mobile access. Cisco UCS Director offers comprehensive orchestration, seamless multi-cloud management, and tight integration with Cisco and third-party solutions, focusing on centralized infrastructure management and automation features.

Room for Improvement: Freshservice users suggest enhancements in reporting and search functionality, as well as improved customization options for user forms. There are also calls for better project management tools and smoother integration with Outlook. Cisco UCS Director users would like to see a more intuitive user interface, better integration with non-Cisco solutions, and improved navigation.

Ease of Deployment and Customer Service: Freshservice is praised for its quick cloud-based deployment and flexible cloud options, although opinions on its technical support vary, indicating potential improvements in communication and resolution efficiency. Cisco UCS Director, typically deployed on-premises, is valued for its centralized management capabilities, though its interface complexity can hinder ease of use. It receives good feedback on technical support.

Pricing and ROI: Freshservice offers competitive and flexible pricing models. It is considered cost-effective for small to mid-sized companies, although it may become expensive at higher pricing tiers. Users report positive ROI due to enhanced IT operation visibility and efficiency. Cisco UCS Director is often criticized for its high price and perceived lack of cost-effectiveness, mainly given the specialized expertise and setup required. It suits specialized Cisco environments but demands significant investment for broader implementation.

To learn more, read our detailed Cisco UCS Director vs. Freshservice Report (Updated: June 2025).

Buyer's Guide

Cisco UCS Director vs. Freshservice

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cisco UCS Director

Ranking in Cloud Management

22nd

Average Rating

7.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Freshservice

Ranking in Cloud Management

15th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Help Desk Software (8th), Project Management Software (11th), IT Asset Management (6th), IT Service Management (ITSM) (5th)

Mindshare comparison

As of June 2025, in the Cloud Management category, the mindshare of Cisco UCS Director is 1.3%, down from 1.5% compared to the previous year. The mindshare of Freshservice is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management

Featured Reviews

Sunny Nair

Solution Architect and Senior Consultant at Keysight Technologies

Good multi-cloud management capability, but third-party and legacy integration needs improvement

Normally, UCS Director is used primarily for orchestration, but when we look at a non-Cisco data infrastructure components, the UCS Director needs a bit more improvement in terms of integration with third-party systems and with existing older systems. I feel that more development or a more integrated road map should be set up so that it becomes a common platform for any infrastructure. In the next release of this solution, I would like to see changes in the navigation controls of UCS Director. That would be helpful. Modifying the icons that are available for use, as well as virtualization aspects.

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Trilochana Gouda

IT manager at a comms service provider with 1,001-5,000 employees

Smooth incident management and easy to use while needing better escalation management

We are using Freshservice for the IT ticketing system for business users We use the ticketing system primarily, which is very easy to use for all users. Freshservice is helpful, especially in incident management. Incident management is very helpful, and the system is straightforward, making it…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product is flexible and compact. It has a lot of features."

"Feature-wise, the solution helps one to add multiple environments in one place...It is a scalable product."

"Scalability-wise, I rate the solution a ten out of ten."

"The main feature of this solution is the integration with all the Cisco solutions and other vendors."

"This is a user-friendly solution that is very good and easy to use."

"The reason we went with Cisco is that it comes at a very negligible cost as part of the BOQ. Compared to the competition's products, which are incredibly expensive, UCS Director is low-cost."

"Cisco UCS Director is straightforward to use, which we greatly appreciate."

"The solution is helpful for centralized management."

More Cisco UCS Director pros

"The most valuable features of Freshservice are the notifications, customization, and flexibility."

"The overall functionality of the product is excellent."

"The portal is straightforward for the end-user, but that's not the best part of Freshservice. Integration is the part that's interesting because it's easy to set up a process. It's extremely simple to integrate. In one week, you can add change management. It's incredible."

"The workflow and the change management process are valuable."

"Depending on the size of your organization, is pretty standard and useful."

"The solution facilitates a transition from an organizational structure that is function-based to a process-oriented approach."

"The solution is very responsive with a 97% success rate in funneling customer tickets."

"The solution’s timely automated triggers increase our IT team’s productivity."

More Freshservice pros

Cons

"We cannot depend on this solution to manage all of the data center's infrastructure."

"The product could allow more programmatic opportunities through better development of the API."

"Simplifying the user interface would go a long way to making it more usable."

"I would like to see more integration with other solutions."

"There could be an improvement with the integration with the newest solutions from other vendors' technologies."

"The tool should be a lot more intuitive and make it easy for us to understand and migrate."

"It is not easy to add or expand the product."

"There are a lot of bugs in the solution. This is an area in the solution that can be improved."

More Cisco UCS Director cons

"I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery."

"The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive."

"Freshservice could improve the delegation and workflow management features."

"Freshservice has issues around how assets get picked up, requiring a lot of parameter changes within to network to ensure the system discovers everything."

"I experienced some delay in response time for non-function critical queries."

"We haven't had any issues with the stability of Freshservice. However, we have had some issues with data imports, we have noticed that large amounts of data can get stuck. This is something that we haven't seen in other solutions."

"I am not too happy with the page layout or screen layout since it always looks messy."

"A chat bot needs to be added to the portal."

More Freshservice cons

Pricing and Cost Advice

"I would rate the product's pricing an eight out of ten."

"I rate Cisco UCS Director's price a three out of ten. Cisco UCS Director is not an affordable product. With Cisco UCS Director, there is a need to pay an overall price, which consists of the product, software, and support."

"The budget doesn’t work for the state and local governments."

"Cisco UCS Director is expensive...I rate the solution's pricing a three out of ten."

"On a scale of one to ten, where one is a low price and ten is a high price, I rate the pricing around five to six out of ten."

"The cost of this solution is significant."

"Our licensing fee for Freshservice is $2,500 a year."

"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."

"We're basically paying about $100 USD per agent per month."

"It is $34 per license, per agent. Currently, we don't see any add-ons at extra fees."

"The solution may be around 20,000 euros a year."

"I don't think it's expensive for the US or some European markets. Still, when I used Freshservice in Mexico, some customers found it a bit pricey, especially considering the platform's features. I think the pricing is fair for use in the European market, but it might be perceived differently in Latin America."

"Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives."

"The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."

More Freshservice pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

26%

Financial Services Firm

21%

Manufacturing Company

Government

Computer Software Company

22%

Educational Organization

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Cisco UCS Director?

Scalability-wise, I rate the solution a ten out of ten.

See all answers

What is your experience regarding pricing and costs for Cisco UCS Director?

While the pricing might be seen as expensive, it provides value for money due to reliable service and excellent technical support.

See all answers

What needs improvement with Cisco UCS Director?

There aren’t any areas of improvement that immediately come to mind.

See all answers

What do you like most about Freshservice?

The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding...

See all answers

What is your experience regarding pricing and costs for Freshservice?

The solution offers flat licensing and appears to be cost-effective.

See all answers

What needs improvement with Freshservice?

There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved. It should optimize and allow customization. Additionally, asset management needs impr...

See all answers

Comparisons

Cisco Intersight vs Cisco UCS Director

Compared 52% of the time

VMware Aria Automation vs Cisco UCS Director

Compared 32% of the time

OpenNebula vs Cisco UCS Director

Compared 16% of the time

More Cisco UCS Director Competitors

ServiceNow vs Freshservice

Compared 20% of the time

ManageEngine ServiceDesk Plus vs Freshservice

Compared 9% of the time

Zendesk vs Freshservice

Compared 7% of the time

JIRA Service Management vs Freshservice

Compared 7% of the time

HaloITSM vs Freshservice

Compared 6% of the time

More Freshservice Competitors

Product Reports

Buyer's Guide

Cisco UCS Director

June 2025

Download Cisco UCS Director product report

Buyer's Guide

Freshservice

June 2025

Download Freshservice product report

Also Known As

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Flint

Overview

Cisco UCS Director enables automated delivery of physical and virtual data center resources, empowering data centers to move at the speed of business.

Cisco

Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.

Freshservice Features

Freshservice has many valuable key features. Some of the most useful ones include:

ITIL-aligned processes
Intelligent AI/ML capabilities
Advanced CSAT
Extensible platform
Self-service portal
Smart automations
Service catalog
Effective monitoring and alerting
Out-of-box analytics
Mobile app
Marketplace apps

Freshservice Benefits

There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:

Intelligent service management and customized workflows: Freshservice offers powered bots, automation, and orchestration to help you make management more efficient and gives you the ability to customize all workflows.

Fast time-to-value: Freshservice’s out-of-the-box features help you quickly deploy it and enable easier adoption, at scale.

Minimizes downtime: Freshservice prevents critical issues by identifying the right alerts, collaborating with context, and delivering an enhanced end-user experience.

Extensible: The solution is extensible and allows organizations to access enterprise-scale tools to customize, integrate, and automate business workflows.

Support: Freshservice has 24/7 support so your issues can be addressed around-the-clock.

Boosts productivity: The Freshservice solution helps improve employee productivity. It helps you prioritize work better with real-time custom dashboards.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.

A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”

PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”

A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

Freshworks

Sample Customers

Entel, Data#3, Cegal, NESIC, LightEdge

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Buyer's Guide

Cisco UCS Director vs. Freshservice

June 2025

Free Report: Cisco UCS Director vs. Freshservice

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