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Cisco UCS Director vs Freshservice comparison

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1,842 views|1,475 comparisons
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2,346 views|1,783 comparisons
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Cloud Management
June 2022
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Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The main feature of this solution is the integration with all the Cisco solutions and other vendors."

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"I do like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.""We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system.""What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your IT services, it is a great solution, because there's no way to go out away from the direction of the system. You have to follow the process as it was intended for the designers of a solution because there's no room for customization or configuration.""The portal is straightforward for the end-user, but that's not the best part of Freshservice. Integration is the part that's interesting because it's easy to set up a process. It's extremely simple to integrate. In one week, you can add change management. It's incredible.""The overall functionality of the product is excellent."

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Cons
"There could be an improvement with the integration with the newest solutions from other vendors' technologies."

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"We haven't had any issues with the stability of Freshservice. However, we have had some issues with data imports, we have noticed that large amounts of data can get stuck. This is something that we haven't seen in other solutions.""The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive.""The ability to customize the user interface is a bit lacking, and the reporting is a bit lacking because they're very stringent upon what you can pull reporting-wise within Freshservice. They have a lot of built-in reports that are very nice, but when it comes to customizing these, they just provide you with certain data. When you try to build your own report wizard, you aren't able to go and select some of the data that is shown in some of the reports that come with Freshservice. This is something that we have brought up with our account representative, and we have suggested these as feature updates in the future. We're still waiting on them to go and implement something like that.""You can't implement a complicated delivery workflow. We don't have the same problems with incident and change workflows. It's only for delivery workflow. They have a mechanism for modifying your incident or change workflow. There's a visual interface for that, so there's no reason not to have the same function for request management.""They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan."

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Pricing and Cost Advice
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  • "It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."
  • "The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."
  • "Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives."
  • "One of the key benefits of Freshservice is license management. Asset management has the possibility to keep track of licenses and that's very useful. The price of the solution is very good."
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    Top Answer:What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your… more »
    Top Answer:One of the key benefits of Freshservice is license management. Asset management has the possibility to keep track of licenses and that's very useful. The price of the solution is very good. We pay for… more »
    Top Answer:What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your… more »
    Ranking
    14th
    out of 75 in Cloud Management
    Views
    1,842
    Comparisons
    1,475
    Reviews
    1
    Average Words per Review
    191
    Rating
    9.0
    7th
    out of 75 in Cloud Management
    Views
    2,346
    Comparisons
    1,783
    Reviews
    5
    Average Words per Review
    883
    Rating
    8.2
    Comparisons
    Also Known As
    Flint
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    Overview

    Cisco UCS Director enables automated delivery of physical and virtual data center resources, empowering data centers to move at the speed of business.

    Freshservice is a Cloud-based IT Service Desk and IT Service Management (ITSM) solution that currently serves more than 13000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed using ITIL best practice to help IT organizations focus on what’s most important - exceptional service delivery and customer satisfaction. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software, Freshchat Customer Messaging Software etc. - with more than 150000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

    Offer
    Learn more about Cisco UCS Director
    Learn more about Freshservice
    Sample Customers
    Entel, Data#3, Cegal, NESIC, LightEdge
    Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
    Top Industries
    VISITORS READING REVIEWS
    Comms Service Provider45%
    Computer Software Company16%
    Government8%
    Wholesaler/Distributor4%
    VISITORS READING REVIEWS
    Computer Software Company29%
    Comms Service Provider13%
    Government6%
    Educational Organization5%
    Company Size
    REVIEWERS
    Small Business25%
    Midsize Enterprise13%
    Large Enterprise63%
    VISITORS READING REVIEWS
    Small Business13%
    Midsize Enterprise10%
    Large Enterprise77%
    REVIEWERS
    Small Business80%
    Midsize Enterprise10%
    Large Enterprise10%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise18%
    Large Enterprise58%
    Buyer's Guide
    Cloud Management
    June 2022
    Find out what your peers are saying about VMware, Turbonomic, an IBM company, Nutanix and others in Cloud Management. Updated: June 2022.
    610,045 professionals have used our research since 2012.

    Cisco UCS Director is ranked 14th in Cloud Management with 1 review while Freshservice is ranked 7th in Cloud Management with 5 reviews. Cisco UCS Director is rated 9.0, while Freshservice is rated 8.2. The top reviewer of Cisco UCS Director writes "Integrates well, stable, and responsive technical support". On the other hand, the top reviewer of Freshservice writes "Good workflow automation capabilities, great price, and great user-friendliness". Cisco UCS Director is most compared with Cisco Intersight, VMware vRealize Automation (vRA), vCloud Director, VMware vRealize Operations (vROps) and Cisco CloudCenter, whereas Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk Guide, SCSM and ManageEngine ServiceDesk Plus.

    See our list of best Cloud Management vendors.

    We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.