We performed a comparison between Cisco UCS Director and Freshservice based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Scalability-wise, I rate the solution a ten out of ten."
"A product that really aids in systems management without complexity."
"Feature-wise, the solution helps one to add multiple environments in one place...It is a scalable product."
"The solution is helpful for centralized management."
"This is a user-friendly solution that is very good and easy to use."
"An easy and strong configuration, along with its low cost, are some of the features of the solution."
"The reason we went with Cisco is that it comes at a very negligible cost as part of the BOQ. Compared to the competition's products, which are incredibly expensive, UCS Director is low-cost."
"UCS director enables us to be more productive and more agile, and also more self-sufficient because we don't have to depend on anybody else."
"It is a stable solution. My company hasn't faced any problems with the solution."
"The most valuable features of Freshservice are the notifications, customization, and flexibility."
"The solution has been stable."
"We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
"The overall functionality of the product is excellent."
"It has a very easy, flexible model. You can open up a particular module and work on the next. That's what we did. Overall, it provides a simple way of getting your support teams up and running. That was one thing that I thought was quite easy to do."
"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."
"It has reduced the time to look up who is responsible for a service, and it has reduced the time to finalize a service request because it now goes directly to the person who is responsible for the service in that location. So, a service request is handled quickly and directly by the person responsible for it."
"The product's pricing needs to improve."
"Normally, UCS Director is used primarily for orchestration, but when we look at a non-Cisco data infrastructure components, the UCS Director needs a bit more improvement in terms of integration with third-party systems and with existing older systems."
"The product could allow more programmatic opportunities through better development of the API."
"We cannot depend on this solution to manage all of the data center's infrastructure."
"There are a lot of bugs in the solution. This is an area in the solution that can be improved."
"The areas where this product can be improved are the integrations and the UI. These features are not as friendly compared to VMware products."
"Currently, Cisco UCS Director is unable to integrate with another product or with a server from another brand."
"There could be an improvement with the integration with the newest solutions from other vendors' technologies."
"You can't implement a complicated delivery workflow. We don't have the same problems with incident and change workflows. It's only for delivery workflow. They have a mechanism for modifying your incident or change workflow. There's a visual interface for that, so there's no reason not to have the same function for request management."
"There are some limitations in reporting. For example, I would like to have a report of conversations or replies."
"Some of the ways that tasks are reported on and shown can be better. You can't see tasks in your regular ticket list view. You can't see a combo view of tasks and tickets. It is a little bit difficult to get a solid overview of your list of things to do. You can only see them in separate views, instead of one single view."
"Freshservice's technical support has issues with delays and translations."
"Freshservice could improve the integration with Microsoft Outlook."
"The ability to customize the user interface is a bit lacking, and the reporting is a bit lacking because they're very stringent upon what you can pull reporting-wise within Freshservice. They have a lot of built-in reports that are very nice, but when it comes to customizing these, they just provide you with certain data. When you try to build your own report wizard, you aren't able to go and select some of the data that is shown in some of the reports that come with Freshservice. This is something that we have brought up with our account representative, and we have suggested these as feature updates in the future. We're still waiting on them to go and implement something like that."
"The chat portal is not that great."
"We haven't had any issues with the stability of Freshservice. However, we have had some issues with data imports, we have noticed that large amounts of data can get stuck. This is something that we haven't seen in other solutions."
Cisco UCS Director is ranked 24th in Cloud Management with 13 reviews while Freshservice is ranked 13th in Cloud Management with 29 reviews. Cisco UCS Director is rated 7.2, while Freshservice is rated 8.0. The top reviewer of Cisco UCS Director writes "A compact and flexible solution with a lot of features ". On the other hand, the top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". Cisco UCS Director is most compared with Cisco Intersight, vCenter Orchestrator, VMware Aria Automation, VMware Aria Operations and vCloud Director, whereas Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and ManageEngine ServiceDesk Plus. See our Cisco UCS Director vs. Freshservice report.
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