Cisco UCS Director vs Freshservice comparison

Cisco and Freshworks are both solutions in the Cloud Management category. Cisco is ranked #24 with an average rating of 8.0, while Freshworks is ranked #10 with an average rating of 8.3. Cisco holds a 1.7% mindshare in CM, compared to Freshworks’s 1.2% mindshare. Additionally, 73% of Cisco users are willing to recommend the solution, compared to 97% of Freshworks users who would recommend it.

Cisco UCS Director

Read 15 Cisco UCS Director reviews

1,856 Views
1,800 Comparison Views

73% willing to recommend

Freshservice

Read 41 Freshservice reviews

7,765 Views
1,009 Comparison Views

97% willing to recommend

Cisco UCS Director

Freshservice

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Executive SummaryUpdated on Dec 17, 2024

Freshservice and Cisco UCS Director compete in the IT management software category, each excelling in distinct areas. Freshservice appears to have the upper hand in user experience and ease of use, while Cisco UCS Director is favored for its orchestration and automation, particularly in Cisco environments.

Features: Freshservice is known for its user-friendly interface, excellent incident management, and robust analytics capabilities. It provides flexible and customizable workflows, strong asset management, and seamless mobile access. Cisco UCS Director offers comprehensive orchestration, seamless multi-cloud management, and tight integration with Cisco and third-party solutions, focusing on centralized infrastructure management and automation features.

Room for Improvement: Freshservice users suggest enhancements in reporting and search functionality, as well as improved customization options for user forms. There are also calls for better project management tools and smoother integration with Outlook. Cisco UCS Director users would like to see a more intuitive user interface, better integration with non-Cisco solutions, and improved navigation.

Ease of Deployment and Customer Service: Freshservice is praised for its quick cloud-based deployment and flexible cloud options, although opinions on its technical support vary, indicating potential improvements in communication and resolution efficiency. Cisco UCS Director, typically deployed on-premises, is valued for its centralized management capabilities, though its interface complexity can hinder ease of use. It receives good feedback on technical support.

Pricing and ROI: Freshservice offers competitive and flexible pricing models. It is considered cost-effective for small to mid-sized companies, although it may become expensive at higher pricing tiers. Users report positive ROI due to enhanced IT operation visibility and efficiency. Cisco UCS Director is often criticized for its high price and perceived lack of cost-effectiveness, mainly given the specialized expertise and setup required. It suits specialized Cisco environments but demands significant investment for broader implementation.

To learn more, read our detailed Cisco UCS Director vs. Freshservice Report (Updated: June 2026).

Buyer's Guide

Cisco UCS Director vs. Freshservice

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cisco UCS Director

Ranking in Cloud Management

24th

Average Rating

7.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Freshservice

Ranking in Cloud Management

10th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Help Desk Software (6th), Project Management Software (10th), IT Asset Management (4th), IT Service Management (ITSM) (4th), Configuration Management Databases (5th), IT Alerting and Incident Management (7th), AI IT Support (3rd)

Mindshare comparison

As of June 2026, in the Cloud Management category, the mindshare of Cisco UCS Director is 1.7%, up from 1.3% compared to the previous year. The mindshare of Freshservice is 1.2%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management Mindshare Distribution
Product	Mindshare (%)
Freshservice	1.2%
Cisco UCS Director	1.7%
Other	97.1%

Cloud Management

Featured Reviews

ErnieRumfield

Senior Telecommunications Engineer at a government with 1,001-5,000 employees

Managing extensive VoIP services becomes efficient and seamless

We use Cisco UCS Director primarily for managing our VoIP service to maintain seamless service delivery. We operate in an enterprise government environment Cisco UCS Director is straightforward to use, which we greatly appreciate. It helps save time by making it quicker to roll out new call…

Read full review

Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I would recommend this solution to others because it simplifies a lot of tasks via orchestration."

"The most valuable feature of this solution is the fabric sharing."

"An easy and strong configuration, along with its low cost, are some of the features of the solution."

"Cisco UCS Director is straightforward to use, which we greatly appreciate."

"UCS director enables us to be more productive and more agile, and also more self-sufficient because we don't have to depend on anybody else."

"This is a user-friendly solution that is very good and easy to use."

"Feature-wise, the solution helps one to add multiple environments in one place...It is a scalable product."

"The product is flexible and compact. It has a lot of features."

More Cisco UCS Director pros

"It has greatly improved the process of ticket triaging."

"Due to our previous system being so poor, our ROI was effectively immediate as staff could easily log tickets via email, web, or over phone."

"The overall functionality of the product is excellent."

"Freshservice is very user-friendly and easy to customize."

"One of the things I liked about Freshservice was how easy it was to implement. While it doesn't have extensive customization capabilities, the available options are sufficient for certain sizes of companies. You don't need to customize your ticketing system much. Freshservice is a great solution because you can implement it very quickly. You can upload your catalog, and you're done in maybe a week or two."

"I do like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly."

"Freshservice has automated a lot of our tasks, including ticket responses and call assignments, which has sped up our operations considerably."

"Freshservice has positively impacted my organization by enhancing the productivity and efficiency of our team, where each individual agent has benefited."

More Freshservice pros

Cons

"There could be an improvement with the integration with the newest solutions from other vendors' technologies."

"The user interface could use improvement."

"The product could allow more programmatic opportunities through better development of the API."

"The scalability of this solution needs to be improved because as it is now, you cannot scale the storage alone. Rather, you have to scale the storage and the compute together."

"It is not easy to add or expand the product."

"There are a lot of bugs in the solution. This is an area in the solution that can be improved."

"The areas where this product can be improved are the integrations and the UI. These features are not as friendly compared to VMware products."

"Currently, Cisco UCS Director is unable to integrate with another product or with a server from another brand."

More Cisco UCS Director cons

"On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages."

"You can't implement a complicated delivery workflow. We don't have the same problems with incident and change workflows. It's only for delivery workflow. They have a mechanism for modifying your incident or change workflow. There's a visual interface for that, so there's no reason not to have the same function for request management."

"It's still a new product, so there are some areas that are a little frustrating."

"While we're just starting with project management, I foresee some limitations with it two or three years down the line."

"We'd like better integration with other products."

"I experienced some delay in response time for non-function critical queries."

"We did a review of our project management tool internally within the company, and it was one of the choices, but it didn't match up anywhere close to any of the other tools we were considering."

"The most significant area for improvement is consistency across the different modules, as they are inconsistent. It makes me think the modules have different development teams with no consistent approach. From an end-user perspective, I can do certain operations in one module, such as instant management, but not in problem management, for example, and I don't see why that should be the case. It would be good to see more consistency in the development process."

More Freshservice cons

Pricing and Cost Advice

"The cost of this solution is significant."

"Cisco UCS Director is expensive...I rate the solution's pricing a three out of ten."

"The budget doesn’t work for the state and local governments."

"I rate Cisco UCS Director's price a three out of ten. Cisco UCS Director is not an affordable product. With Cisco UCS Director, there is a need to pay an overall price, which consists of the product, software, and support."

"On a scale of one to ten, where one is a low price and ten is a high price, I rate the pricing around five to six out of ten."

"I would rate the product's pricing an eight out of ten."

"The price of Freshservice could improve, it is expensive."

"It was a middle tier. It wasn't an expensive one. It was a tier model usage. Licensing costs varied between admin users and regular users."

"I can't recall exactly how much we pay, but it is somewhere in the middle compared to the rest of the market. The more we purchase, the cheaper it becomes, and I think the solution offers good value for money."

"There are some additional costs but not that many. For example, we have unlimited assets, which is something for which we pay extra. We also paid for additional orchestration. I would rate it a three out of five in terms of pricing. They are right in the middle."

"Freshservice is a fairly cheap solution. Though monthly payments can be made towards the licensing costs of the solution, my company prefers to make annual payments."

"The pricing is reasonable."

"I don't think it's expensive for the US or some European markets. Still, when I used Freshservice in Mexico, some customers found it a bit pricey, especially considering the platform's features. I think the pricing is fair for use in the European market, but it might be perceived differently in Latin America."

"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."

More Freshservice pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

17%

Comms Service Provider

11%

Financial Services Firm

10%

Construction Company

10%

Construction Company

11%

Manufacturing Company

10%

University

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	1
Large Enterprise	11

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	16

Questions from the Community

What is your experience regarding pricing and costs for Cisco UCS Director?

While the pricing might be seen as expensive, it provides value for money due to reliable service and excellent technical support.

See all answers

What needs improvement with Cisco UCS Director?

It should be more of a cloud-based architecture for Cisco UCS Director, and it should be affordable to small customers as well because the pricing is a major challenge when we talk about Cisco UCS ...

See all answers

What is your primary use case for Cisco UCS Director?

Mainly in my region and country, large data center customers are using Cisco UCS Director, not the SMB or mid-market customers. More of the on-premise customers are utilizing Cisco UCS Director. Th...

See all answers

What is your experience regarding pricing and costs for Freshservice?

I do not have any experience with pricing, setup costs, and licensing, as it was assigned to the infrastructure team.

See all answers

What needs improvement with Freshservice?

Freshservice has an AI agent that needs improvement for finding knowledge base articles. When issues or incidents are received in Freshservice, new users should be able to receive direct help from ...

See all answers

What is your primary use case for Freshservice?

Freshservice is used to redirect ticket handling and acknowledge tickets and incidents received. Tickets are redirected with their short description and subject line in Freshservice, which allows f...

See all answers

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Compared 12% of the time

Zendesk vs Freshservice

Compared 8% of the time

JIRA Service Management vs Freshservice

Compared 6% of the time

Samanage vs Freshservice

Compared 4% of the time

Device42 vs Freshservice

Compared 4% of the time

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Product Reports

Buyer's Guide

Cisco UCS Director

June 2026

Download Cisco UCS Director product report

Buyer's Guide

Freshservice

June 2026

Download Freshservice product report

Also Known As

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Flint

Overview

Cisco UCS Director simplifies centralized management with a user-friendly interface, focusing on multi-cloud management, integration, and strong API support. It aims to provide comprehensive control and visibility across diverse environments.

Renowned for ease of use and deployment, Cisco UCS Director offers automation and orchestration capabilities, enabling workflow generation in private and hybrid clouds. It allows centralized control of UCS blades, VoIP services, and infrastructure while facilitating upgrades and traffic management in large data centers. Users benefit from its capability for self-service provisioning and third-party product integration. Despite strengths, improvements in interface simplicity, scalability, third-party integration, and cloud-based architecture could enhance its appeal.

What are the most important features?

Multi-Cloud Management: Simplifies operations across different cloud environments.
Integration with Cisco Solutions: Ensures seamless connection within Cisco's ecosystem.
Strong API Support: Facilitates custom integrations and extensions.
Single Pane of Glass Manageability: Provides comprehensive visibility and control.
Automation and Orchestration: Streamlines processes and tasks efficiently.
Cost-Effectiveness: Supports budget-conscious operations without compromising functionality.
Security: Prioritizes data safety and network security.
Fabric Sharing: Improves resource utilization and flexibility.

What benefits or ROI can users expect?

Ease of Use: Simplifies management tasks, reducing operational complexity.
Deployment Efficiency: Accelerates implementation across data centers.
Enhanced Visibility: Improves oversight of IT infrastructure.
Cost Management: Achieves savings through efficient resource utilization.
Scalability: Supports growth with adaptable infrastructure management.
Comprehensive Control: Centralizes control to enhance management.

IT organizations use Cisco UCS Director to automate and orchestrate deployments in diverse sectors, including telecommunications for VoIP service enhancement and in large data centers for infrastructure management. It supports web service apps, database integration, and facilitates upgrades, making it ideal for enterprises seeking streamlined processes and better resource management.

Cisco

Freshservice specializes in user-friendliness and seamless integration, facilitating IT operations with AI-driven ticketing and flexible asset management, essential for diverse organizations.

Known for its comprehensive automation and integration with platforms like AWS, Freshservice enhances IT tasks with flexible workflows and intuitive dashboards. Its self-service portal and effective incident management promote efficient service delivery and SLA compliance, making it vital for IT teams. However, users seek enhanced customization and integration with Microsoft and Google, along with improved analytics and project management features.

What are the essential features of Freshservice?

User-friendliness: Simplifies IT processes with intuitive design.
Comprehensive automation: Optimizes operations through streamlined processes.
AI-powered ticketing: Enhances ticket management with intelligent solutions.
Seamless integration: Connects with platforms like AWS and SolarWinds for efficient workflows.
Flexible workflows and asset management: Adapts to diverse IT needs for better service delivery.

What benefits should users consider in Freshservice reviews?

Streamlined IT operations: Simplifies and speeds up service processes.
Improved SLA compliance: Enhances adherence to service level agreements through efficient management.
Increased service delivery: Boosts the quality and efficiency of services provided.
Visibility across departments: Provides clear tracking and management of service requests and assets.

Freshservice is widely implemented in IT service management, supporting ticketing, incident management, and change management. It assists in customer service, internal support, and integrates with Azure and AWS. Significant for HR service centers and knowledge bases, it enables workflow automation and reporting, centralizing service operations for enhanced visibility and tracking across departments.

Freshworks

Sample Customers

Entel, Data#3, Cegal, NESIC, LightEdge

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Buyer's Guide

Cisco UCS Director vs. Freshservice

June 2026

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