

Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
It saves probably more than 50% of the time that would have been required, likely around 75%.
Cisco's support I would rate as a 10 compared to all other vendors.
The customer support for ConnectWise RMM is very useful, very straightforward, and very responsive.
If I need any assistance, I go onto our guide portal.
I rate their support and customer service with ConnectWise as good, as their support team is quick to answer chat requests.
The scalability of ConnectWise RMM is very good; I can upgrade my licenses or get a higher number of licenses for more devices as I grow very easily and without issues.
I measure the scalability by the number of clients, the number of devices and users, and the amount of information that ConnectWise can process is quite amazing.
ConnectWise RMM has been quite stable for the last eight months.
I do not believe it integrated well with different infrastructures for hybrid environments.
We always have problems where we can't log into it, so we have to use the web version.
The pricing for ConnectWise RMM is reasonable.
My experience with pricing, setup cost, and licensing was very smooth.
People typically understand north-south traffic flows but usually miss the east-west traffic flows in data centers.
Automated patch management in ConnectWise RMM has made everything streamlined, allowing me to concentrate on more important tasks.
The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.
ConnectWise RMM has had huge benefits for me in terms of being able to proactively and reactively resolve issues on all of my machines and helping my end users get their tasks done faster.
| Product | Mindshare (%) |
|---|---|
| Cisco Nexus Dashboard Fabric Controller (Formerly DCNM) | 0.6% |
| ConnectWise RMM | 0.6% |
| Other | 98.8% |


| Company Size | Count |
|---|---|
| Small Business | 10 |
| Midsize Enterprise | 6 |
| Large Enterprise | 16 |
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 1 |
Cisco Nexus Dashboard Fabric Controller, formerly DCNM, provides a consolidated dashboard offering insights into network operations, real-time telemetry, and automation capabilities. Users noted enhanced data center management and seamless SD-WAN integration.
Cisco Nexus Dashboard Fabric Controller integrates Python, Ansible, and Terraform for efficient traffic management. Comprehensive data center insight and stability highlight its utility across policy updates and network troubleshooting. With support for hybrid environments and enhanced network health data visibility, the platform suits complex, evolving infrastructures.
What are the Key Features?In data center operations, businesses leverage Cisco Nexus Dashboard Fabric Controller for improved security, tackling tasks like VPN operations and private cloud development. It enhances storage management, providing robust support to manage Nexus switches for optimized component oversight and security protocols.
ConnectWise RMM enhances efficiency for MSPs through patch management and security automation, effectively reducing manual tasks and improving operational capabilities.
ConnectWise RMM empowers Managed Service Providers by offering comprehensive monitoring, management, and automation tools. Its capabilities include effective patch management, remote access via ScreenConnect, and automation tools that support system administration and script scheduling. The platform ensures network discovery and monitoring, maintaining visibility and swiftly addressing potential issues. While users appreciate its seamless integration and sophisticated interface, they also identify limitations such as its predefined nature and connectivity issues when devices are offline. Clients desire enhanced automation and customizable dashboards, as well as integration with IT documentation tools to bolster its utility.
What are the key features of ConnectWise RMM?ConnectWise RMM has become integral for Managed Service Providers, particularly in IT environments requiring constant monitoring, management, and automation. It supports agent-based monitoring and real-time alerts, aiding in quick issue resolution. The platform facilitates efficient handling of network activities like responding to critical issues, deploying anti-malware, and executing scheduled commands, significantly enhancing client support dynamics in sectors relying on IT infrastructure and services.
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