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Cisco Crosswork Network Insights vs Cisco DNA Center comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
Cisco Crosswork Network Insights enhances automation, productivity, and efficiency, but users find functionality more important than its high cost.
Sentiment score
4.7
Cisco DNA Center enhances time efficiency despite high costs and complex licensing, yielding high return on investment ratings.
We have saved 70% of manual work, reduced the number of employees needed for this task, and saved significant time, which has improved our efficiency and productivity by around 50%.
Student at Rochester Institute of Technology
I have seen a return on investment because Cisco Crosswork Network Insights has enhanced automation for endpoint deployment, hence saving a lot of time.
Project Specialist at FedEx
Pricing wasn't the decisive factor; it was functionality.
Security Engineer at European Public Prosecutor's Office (EPPO)
Although Cisco DNA Center is expensive, we have seen a return on investment in terms of time savings.
Sr. Director, Business Development & Sales Operations at connect professional services
 

Customer Service

Sentiment score
6.4
Cisco Crosswork Network Insights offers proactive, responsive support, with users rating it positively but noting areas for improvement.
Sentiment score
6.3
Cisco DNA Center's customer service is generally helpful, but inconsistency and delays in technical support are frequently noted.
They are also very responsive during physical meetings, especially when RCA is required.
Solution Architect at Dhanyaayai enterprise private limited
The customer support is very proactive and responsive compared to other competitors.
Project Specialist at FedEx
I am satisfied with the technical support of Cisco.
Security Engineer at European Public Prosecutor's Office (EPPO)
Overall, Cisco DNA Center rates eight out of ten as a complete solution.
Sr. Director, Business Development & Sales Operations at connect professional services
I would rate Cisco support easily at nine out of ten.
Cloud Infrastructure Architect at POST Luxembourg
The support for Cisco DNA Center is good.
Network Engineer at NGN Bilgi ve İletişim Hizmetleri
 

Scalability Issues

Sentiment score
5.8
Cisco Crosswork Network Insights excels in scalability and stability, supporting complex environments with consistent performance and reliable updates.
Sentiment score
7.4
Cisco DNA Center is scalable and efficient for large networks but may face limitations with IPv6 support and costs.
Cisco Crosswork Network Insights supports large and complex environments.
Project Specialist at FedEx
In terms of scalability, Cisco Crosswork Network Insights performs very well in both UAT and production.
Solution Architect at Dhanyaayai enterprise private limited
From my experience, we can easily manage numerous devices.
Network Engineer at NGN Bilgi ve İletişim Hizmetleri
The solution is designed for large enterprise companies.
Sr. Director, Business Development & Sales Operations at connect professional services
 

Stability Issues

Sentiment score
9.0
Cisco Crosswork Network Insights is praised for its stability, reliability, and excellent customer service, emphasizing its key strengths.
Sentiment score
7.4
Users generally rate Cisco DNA Center highly for stability, with minor issues often resolved effectively by Cisco support.
When we communicate problems, they solve them effectively.
Network Engineer at NGN Bilgi ve İletişim Hizmetleri
 

Room For Improvement

Cisco Crosswork Network Insights needs improved usability, AI integration, simpler setup, better documentation, and cost-effective solutions for optimal performance.
Cisco DNA Center needs integration, UI, security, and support improvements, with high pricing, complex deployment, and feature parity desired.
Cisco Crosswork Network Insights can improve in its setup complexity, as it has a very complex setup that requires skilled network engineers for deployment and tuning.
Solution Architect at Dhanyaayai enterprise private limited
It is not an easy-to-use product and thus requires some training to ensure that it can be used to the best of its capabilities.
Project Specialist at FedEx
The reason I did not give a nine or ten for Cisco Crosswork Network Insights is integration and price, as that is what prevents me from giving the maximum points.
Security Engineer at European Public Prosecutor's Office (EPPO)
The AI-driven insights have contributed significantly to faster troubleshooting and predictive analytics.
Sr. Director, Business Development & Sales Operations at connect professional services
The deployment part is definitely an area for improvement.
Cloud Infrastructure Architect at POST Luxembourg
The client history in Cisco DNA Center can be longer than 10 days, perhaps extending to 15 or 20 days.
Network Engineer at NGN Bilgi ve İletişim Hizmetleri
 

Setup Cost

Cisco Crosswork Network Insights pricing could be costly for low usage but valuable within Cisco's ecosystem; AWS Marketplace offers options.
Cisco DNA Center is costly, suited for large enterprises, with advanced features requiring extra fees, and challenging for SMBs.
For higher usage, it may be less expensive, with retail offerings around $1000 and $10 per IP prefix for the first 100 prefixes.
Student at Rochester Institute of Technology
My experience with pricing, setup cost, and licensing is that it is somewhat high compared to other network products similar to Cisco.
Senior system engineer at Honeywell
The prices are good.
Project Specialist at FedEx
 

Valuable Features

Cisco Crosswork Network Insights offers streamlined management, real-time analytics, automation, security, and AI insights, benefiting network reliability and efficiency.
Cisco DNA Center provides centralized management, automation, AI-based insights, and security, enhancing network operations with scalable automation and comprehensive visibility.
There is real-time network monitoring and analytics, multi-vendor and multi-domain support, scalable AI-driven insights to make data-driven decisions easy, and a modular application ecosystem with open APIs.
Project Specialist at FedEx
The best features Cisco Crosswork Network Insights offers include its effectiveness in alerting and automations, visualization dashboards, and its suitability for banking organizations, telecom providers, or any large enterprises that heavily work with networking and security needs.
Solution Architect at Dhanyaayai enterprise private limited
The real-time insights and analysis features are valuable to me because they alleviate worries about hijackings on routing by providing real-time updates if something unusual occurs on routing paths using machine learning.
Student at Rochester Institute of Technology
If there is a problem, I can inspect the situation and see what is happening, which is beneficial.
Network Engineer at NGN Bilgi ve İletişim Hizmetleri
The most valuable features include AI-driven insights which make troubleshooting much easier.
Sr. Director, Business Development & Sales Operations at connect professional services
 

Categories and Ranking

Cisco Crosswork Network Ins...
Ranking in Network Monitoring Software
33rd
Average Rating
8.2
Reviews Sentiment
5.9
Number of Reviews
7
Ranking in other categories
No ranking in other categories
Cisco DNA Center
Ranking in Network Monitoring Software
19th
Average Rating
8.0
Reviews Sentiment
6.1
Number of Reviews
44
Ranking in other categories
Network Management Applications (1st), Network Automation (2nd)
 

Mindshare comparison

As of July 2026, in the Network Monitoring Software category, the mindshare of Cisco Crosswork Network Insights is 0.2%. The mindshare of Cisco DNA Center is 0.7%, down from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
Cisco DNA Center0.7%
Cisco Crosswork Network Insights0.2%
Other99.1%
Network Monitoring Software
 

Featured Reviews

James  Scot - PeerSpot reviewer
Project Specialist at FedEx
Automation has transformed endpoint deployment and streamlines multi-vendor network operations
The best features that Cisco Crosswork Network Insights offers include a single pane of glass, multi-vendor comparison, and the ability to reduce engineer workload. The single pane of glass and multi-vendor comparison features help my team day-to-day because with the single pane of glass, we are able to manage everything at a single place, hence saving a lot of time, and the administration becomes very easy. Additionally, there is real-time network monitoring and analytics, multi-vendor and multi-domain support, scalable AI-driven insights to make data-driven decisions easy, and a modular application ecosystem with open APIs. Cisco Crosswork Network Insights has empowered our team to deploy network devices at customer locations more efficiently than ever before, and it also delivers critical network telemetry, streamlining troubleshooting and reducing reliance on manual processes. Cisco Crosswork Network Insights has positively impacted my organization by enhancing automation for endpoint deployment, hence saving a lot of time, and network usage statistics delivery to the end user's environment has been quicker.
Mahir Öztürk - PeerSpot reviewer
Network Engineer at NGN Bilgi ve İletişim Hizmetleri
Client history has helped resolve past network issues more efficiently
I mostly use the client history feature of Cisco DNA Center. I didn't use the real-time monitoring capability of Cisco DNA Center because I primarily used it for client history regarding issues and problems. I don't use it for real-time monitoring. If there is a problem, I can inspect the situation and see what is happening, which is beneficial.
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Top Industries

By visitors reading reviews
Construction Company
42%
Outsourcing Company
10%
Healthcare Company
9%
Comms Service Provider
8%
Manufacturing Company
13%
Government
8%
Financial Services Firm
8%
Computer Software Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise1
Large Enterprise8
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise9
Large Enterprise24
 

Questions from the Community

What is your experience regarding pricing and costs for Cisco Crosswork Network Insights?
Regarding my experience with pricing, setup costs, and licensing for Cisco Crosswork Network Insights, those aspects are handled by the accountant and TAM teams, so I am not too aware of those deta...
What needs improvement with Cisco Crosswork Network Insights?
Cisco Crosswork Network Insights can improve in its setup complexity, as it has a very complex setup that requires skilled network engineers for deployment and tuning. Additionally, the licensing a...
What is your primary use case for Cisco Crosswork Network Insights?
My main use case for Cisco Crosswork Network Insights is that it provides real-time network monitoring, BGP and internet route monitoring, and predictive analysis. For real-time network monitoring ...
What is your experience regarding pricing and costs for Cisco DNA Center?
After evaluating other solutions, we will provide feedback.
What needs improvement with Cisco DNA Center?
The deployment of Cisco DNA Center was complex due to the fact that on the data center side, we have a Juniper infrastructure, which created some complexity, though not significant. The deployment ...
What is your primary use case for Cisco DNA Center?
In my organization, we currently have some Cisco devices such as access switches, and we also have infrastructure, but that is not part of our responsibility. We do not manage that infrastructure. ...
 

Also Known As

No data available
DNA Center
 

Overview

Find out what your peers are saying about Cisco Crosswork Network Insights vs. Cisco DNA Center and other solutions. Updated: June 2026.
902,988 professionals have used our research since 2012.