Try our new research platform with insights from 80,000+ expert users

Cherwell Service Management vs Xurrent comparison

Ivanti and Xurrent are both solutions in the IT Service Management (ITSM) category. Ivanti is ranked #28, while Xurrent is ranked #16 with an average rating of 8.0. Ivanti holds a 1.3% mindshare in ISM, compared to Xurrent’s 1.3% mindshare. Additionally, 80% of Ivanti users are willing to recommend the solution, compared to 100% of Xurrent users who would recommend it.
Cherwell Service Management
Read 6 Cherwell Service Management reviews
  • 576 Views
  • 449 Comparison Views
80% willing to recommend
Xurrent
Read 4 Xurrent reviews
  • 565 Views
  • 565 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

Download the report
Executive SummaryUpdated on Jul 22, 2025

Cherwell Service Management and Xurrent are competitors in the IT service management category. Cherwell has the upper hand in customization and integration, while Xurrent is preferred for its innovative features and efficient workflows.

Features: Cherwell Service Management offers advanced customization options, robust integration capabilities, and a comprehensive ITIL framework. Xurrent focuses on AI-driven features, automation of routine tasks, and user-friendly service design tools.

Ease of Deployment and Customer Service: Cherwell Service Management is known for its comprehensive technical support and detailed setup documentation. Xurrent provides a cloud-based, easy-to-deploy model with proactive customer service and reduced setup complexity.

Pricing and ROI: Cherwell Service Management has a higher initial setup cost with substantial long-term ROI through customization and integration advantages. Xurrent offers a lower initial cost with quick ROI driven by innovative features and efficiency improvements.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed Cherwell Service Management vs. Xurrent Report (Updated: September 2025).
Buyer's Guide
Cherwell Service Management vs. Xurrent
September 2025
Download the complete report
Helped 869,566 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cherwell Service Management
Ranking in IT Service Management (ITSM)
28th
Average Rating
7.2
Reviews Sentiment
7.1
Number of Reviews
6
Ranking in other categories
Help Desk Software (27th)
Xurrent
Ranking in IT Service Management (ITSM)
16th
Average Rating
8.0
Reviews Sentiment
8.5
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the IT Service Management (ITSM) category, the mindshare of Cherwell Service Management is 1.3%, up from 0.5% compared to the previous year. The mindshare of Xurrent is 1.3%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM) Market Share Distribution
ProductMarket Share (%)
Xurrent1.3%
Cherwell Service Management1.3%
Other97.4%
IT Service Management (ITSM)
 

Featured Reviews

Thobile Moeketsi - PeerSpot reviewer
Having everything in one location has significantly improved our efficiency and reporting
We need to be on VPN in order to set up and access the solution, and that has created some challenges. Even though it uses our Windows login, we still have to be on VPN. The product should be able to log tickets directly from system to system. We haven't got there yet and I'm not sure it's possible but it would determine the product's capability to integrate with other systems.
Read full review
Edward Carbutt - PeerSpot reviewer
Offers multi-tenancy architecture, both in terms of functionality and reporting, requires minimal configuration and no-code deployment
We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity. However, for most users, the product will do what they need. It's only when you have mature service management processes and need deeper integrations at the process level that you might encounter some limitations. But for less mature needs, 4me works well.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"All our activities are carried out in the one place."
"Clear processes with transparent responsibilities led to more efficiencies within the teams."
"The dashboard is very useful to get a quick overview of current tasks."
"Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want."
"The most valuable features are problem management and change management."
"The dashboard and the reporting functionality are the solution's most valuable features."
"It offers a comprehensive set of features without requiring additional payments for each feature."
"The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product."
"I like their request management as well as their project management."
"The solution is highly stable."
 

Cons

"Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you can't continue shopping or see your overall cost."
"Access is only available if we're on VPN."
"Application service mapping, GRC, SecOps, and things like that need improvement."
"The stability, specifically in the on-premises deployment model, could be improved."
"We would like to be able to customize and brand the solution, or at least the majority of its features and dashboards, particularly those that will be used by a large number of people."
"One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool."
"We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity."
"Asset Discovery is a feature that should be added."
 

Pricing and Cost Advice

"For an ITIL user, the cost is probably about 50 bucks a month."
"This pricing falls on the lower end of the spectrum, making it a cost-effective option."
"It is the most affordable because it is priced per month per user."
"The licensing costs on the website are about $60 for pay-as-you-go. And then it decreases based on volume discounts or something."
"The pricing is expensive."
report
See which vendors are best for you
Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.
See recommendations
869,566 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
15%
Energy/Utilities Company
13%
Legal Firm
13%
Manufacturing Company
10%
Computer Software Company
16%
Healthcare Company
8%
Retailer
7%
Energy/Utilities Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about 4me?
The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product.
See all answers
What is your experience regarding pricing and costs for 4me?
The pricing is expensive. I rate it an eight out of ten.
See all answers
What needs improvement with 4me?
Asset Discovery is a feature that should be added.
See all answers
 

Comparisons

ServiceNow vs Cherwell Service Management Logo
ServiceNow vs Cherwell Service Management
Compared 64% of the time
BMC Helix ITSM vs Cherwell Service Management Logo
BMC Helix ITSM vs Cherwell Service Management
Compared 25% of the time
Ivanti Neurons for ITSM vs Cherwell Service Management Logo
Ivanti Neurons for ITSM vs Cherwell Service Management
Compared 10% of the time
More Cherwell Service Management Competitors
ServiceNow vs Xurrent Logo
ServiceNow vs Xurrent
Compared 61% of the time
ManageEngine ServiceDesk Plus vs Xurrent Logo
ManageEngine ServiceDesk Plus vs Xurrent
Compared 25% of the time
Freshservice vs Xurrent Logo
Freshservice vs Xurrent
Compared 15% of the time
More Xurrent Competitors
 

Product Reports

Buyer's Guide
IT Service Management (ITSM)
September 2025
Cherwell Service Management reportDownload Cherwell Service Management product report
Buyer's Guide
Xurrent
September 2025
Xurrent reportDownload Xurrent product report
 

Also Known As

No data available
4me
 

Overview

Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.
Ivanti

Xurrent offers a dynamic platform catering to modern enterprise requirements, focusing on effective and actionable insights to drive growth and streamline operations.

Xurrent engages its users by providing robust capabilities that enhance data analytics, automation, and collaboration for businesses. Its versatile nature serves industries aiming to optimize performance and efficiency, leveraging cutting-edge technology to address ever-evolving demands. With an integrated approach, Xurrent supports in-depth analysis and seamless communication to help businesses adapt and succeed.

What features does Xurrent have?
  • Advanced Analytics: Delivers comprehensive data analysis for strategic decision-making.
  • Automation Tools: Streamlines repetitive tasks, improving efficiency.
  • Collaboration Capabilities: Enhances team communication and project coordination.
  • Customizable Dashboards: Provides user-specific insights and data visualization.
  • Security Layers: Ensures data integrity and protection.
What benefits and ROI should be evaluated?
  • Improved Efficiency: Reduces time spent on manual tasks through automation.
  • Enhanced Decision-Making: Empowers data-driven strategies with real-time insights.
  • Cost Savings: Lowers operational expenses by optimizing resource allocation.
  • Scalability: Offers flexibility to grow alongside business needs.
  • Data Security: Protects against data breaches and ensures compliance.

Xurrent finds significant application in industries such as finance and healthcare, where data precision and efficiency are crucial. In finance, it supports portfolio management and trading analytics, while in healthcare, it aids in patient data management and operational excellence. Its adaptability ensures it serves diverse industry requirements effectively.

Xurrent
 

Sample Customers

Ausenco, Highlights for Children, B/E Aerospace
Information Not Available
Buyer's Guide
Cherwell Service Management vs. Xurrent
September 2025
Free Report: Cherwell Service Management vs. Xurrent
Find out what your peers are saying about Cherwell Service Management vs. Xurrent and other solutions. Updated: September 2025.
DOWNLOAD NOW
869,566 professionals have used our research since 2012.
See our Cherwell Service Management vs. Xurrent report.
See our list of best IT Service Management (ITSM) vendors.

We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.