Cherwell Service Management vs Xurrent comparison

Ivanti and Xurrent are both solutions in the IT Service Management (ITSM) category. Ivanti is ranked #28, while Xurrent is ranked #16 with an average rating of 8.0. Ivanti holds a 1.1% mindshare in ISM, compared to Xurrent’s 1.2% mindshare. Additionally, 80% of Ivanti users are willing to recommend the solution, compared to 100% of Xurrent users who would recommend it.

Cherwell Service Management

Read 6 Cherwell Service Management reviews

454 Views
386 Comparison Views

80% willing to recommend

Xurrent

Read 4 Xurrent reviews

503 Views
503 Comparison Views

100% willing to recommend

Cherwell Service Management

Xurrent

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 22, 2025

Cherwell Service Management and Xurrent are competitors in the IT service management category. Cherwell has the upper hand in customization and integration, while Xurrent is preferred for its innovative features and efficient workflows.

Features: Cherwell Service Management offers advanced customization options, robust integration capabilities, and a comprehensive ITIL framework. Xurrent focuses on AI-driven features, automation of routine tasks, and user-friendly service design tools.

Ease of Deployment and Customer Service: Cherwell Service Management is known for its comprehensive technical support and detailed setup documentation. Xurrent provides a cloud-based, easy-to-deploy model with proactive customer service and reduced setup complexity.

Pricing and ROI: Cherwell Service Management has a higher initial setup cost with substantial long-term ROI through customization and integration advantages. Xurrent offers a lower initial cost with quick ROI driven by innovative features and efficiency improvements.

To learn more, read our detailed Cherwell Service Management vs. Xurrent Report (Updated: July 2025).

Buyer's Guide

Cherwell Service Management vs. Xurrent

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cherwell Service Management

Ranking in IT Service Management (ITSM)

28th

Average Rating

7.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Help Desk Software (28th)

Xurrent

Ranking in IT Service Management (ITSM)

16th

Average Rating

8.0

Reviews Sentiment

8.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the IT Service Management (ITSM) category, the mindshare of Cherwell Service Management is 1.1%, up from 0.6% compared to the previous year. The mindshare of Xurrent is 1.2%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

Thobile Moeketsi

Senior Manager at Sasria SOC Ltd.

Having everything in one location has significantly improved our efficiency and reporting

We need to be on VPN in order to set up and access the solution, and that has created some challenges. Even though it uses our Windows login, we still have to be on VPN. The product should be able to log tickets directly from system to system. We haven't got there yet and I'm not sure it's possible but it would determine the product's capability to integrate with other systems.

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Edward Carbutt

Executive Director at Marval Software

Offers multi-tenancy architecture, both in terms of functionality and reporting, requires minimal configuration and no-code deployment

We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity. However, for most users, the product will do what they need. It's only when you have mature service management processes and need deeper integrations at the process level that you might encounter some limitations. But for less mature needs, 4me works well.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want."

"The dashboard and the reporting functionality are the solution's most valuable features."

"The dashboard is very useful to get a quick overview of current tasks."

"All our activities are carried out in the one place."

"The most valuable features are problem management and change management."

"Clear processes with transparent responsibilities led to more efficiencies within the teams."

"It offers a comprehensive set of features without requiring additional payments for each feature."

"I like their request management as well as their project management."

"The solution is highly stable."

"The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product."

Cons

"Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you can't continue shopping or see your overall cost."

"Application service mapping, GRC, SecOps, and things like that need improvement."

"The stability, specifically in the on-premises deployment model, could be improved."

"Access is only available if we're on VPN."

"We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity."

"Asset Discovery is a feature that should be added."

"One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool."

"We would like to be able to customize and brand the solution, or at least the majority of its features and dashboards, particularly those that will be used by a large number of people."

Pricing and Cost Advice

"For an ITIL user, the cost is probably about 50 bucks a month."

"It is the most affordable because it is priced per month per user."

"The pricing is expensive."

"The licensing costs on the website are about $60 for pay-as-you-go. And then it decreases based on volume discounts or something."

"This pricing falls on the lower end of the spectrum, making it a cost-effective option."

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Energy/Utilities Company

14%

Manufacturing Company

11%

Legal Firm

Computer Software Company

21%

Government

Energy/Utilities Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Ask a question

Earn 20 points

What do you like most about 4me?

The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product.

See all answers

What is your experience regarding pricing and costs for 4me?

The pricing is expensive. I rate it an eight out of ten.

See all answers

What needs improvement with 4me?

Asset Discovery is a feature that should be added.

See all answers

Comparisons

ServiceNow vs Cherwell Service Management

Compared 65% of the time

BMC Helix ITSM vs Cherwell Service Management

Compared 25% of the time

Ivanti Neurons for ITSM vs Cherwell Service Management

Compared 10% of the time

More Cherwell Service Management Competitors

ServiceNow vs Xurrent

Compared 63% of the time

ManageEngine ServiceDesk Plus vs Xurrent

Compared 23% of the time

Freshservice vs Xurrent

Compared 14% of the time

More Xurrent Competitors

Product Reports

Buyer's Guide

IT Service Management (ITSM)

August 2025

Download Cherwell Service Management product report

Buyer's Guide

Xurrent

July 2025

Download Xurrent product report

Also Known As

No data available

4me

Overview

Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.

Ivanti

Xurrent offers a dynamic platform catering to modern enterprise requirements, focusing on effective and actionable insights to drive growth and streamline operations.

Xurrent engages its users by providing robust capabilities that enhance data analytics, automation, and collaboration for businesses. Its versatile nature serves industries aiming to optimize performance and efficiency, leveraging cutting-edge technology to address ever-evolving demands. With an integrated approach, Xurrent supports in-depth analysis and seamless communication to help businesses adapt and succeed.

What features does Xurrent have?

Advanced Analytics: Delivers comprehensive data analysis for strategic decision-making.
Automation Tools: Streamlines repetitive tasks, improving efficiency.
Collaboration Capabilities: Enhances team communication and project coordination.
Customizable Dashboards: Provides user-specific insights and data visualization.
Security Layers: Ensures data integrity and protection.

What benefits and ROI should be evaluated?

Improved Efficiency: Reduces time spent on manual tasks through automation.
Enhanced Decision-Making: Empowers data-driven strategies with real-time insights.
Cost Savings: Lowers operational expenses by optimizing resource allocation.
Scalability: Offers flexibility to grow alongside business needs.
Data Security: Protects against data breaches and ensures compliance.

Xurrent finds significant application in industries such as finance and healthcare, where data precision and efficiency are crucial. In finance, it supports portfolio management and trading analytics, while in healthcare, it aids in patient data management and operational excellence. Its adaptability ensures it serves diverse industry requirements effectively.

Xurrent

Sample Customers

Ausenco, Highlights for Children, B/E Aerospace

Information Not Available

Buyer's Guide

Cherwell Service Management vs. Xurrent

July 2025

Free Report: Cherwell Service Management vs. Xurrent

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