

Find out in this report how the two AI Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
When I use different Check Point tools, I save support time overall.
The value is in the capacity to protect against problems or attacks with technology, developing and strengthening cybersecurity policies and administration.
I would say we can save about 90% of our budget with Check Point Infinity.
It provides a single pane of glass from which I can see what is happening with all the servers in my infrastructure, which saves time.
It made a notable difference from when we were almost blind to being able to respond to calls immediately.
If we have a monitoring tool, we can save our transactions and see the performance of the application using MTTR and MTTD.
As soon as we raise a ticket, they engage promptly, indicating strong vendor support.
The technical support is excellent with quick response times.
Check Point support is very responsive.
They are very slow to respond and integrate new features.
IBM support for Instana is responsive and helpful.
We did have experiences where a significant issue arose during implementation, often involving compatibility problems with JavaScript libraries used by IBM Instana Observability.
The Infinity Portal lets us manage on-premises, cloud and edge environments from a single elastic console.
We have not faced any issues with scalability.
Check Point Infinity is scalable because Check Point has a deployment ecosystem with technical support and the quality of the final information from these tools.
More innovations are coming in every day, so it is scalable and more applications are becoming container-based.
IBM Instana Observability demonstrates scalability, especially in dynamic, distributed environments such as microservices and Kubernetes.
Check Point Infinity is a very stable solution; I don't remember experiencing any downtime.
Check Point Infinity is very stable for our company.
Check Point Infinity has achieved a 99.9% block rate on zero-day malware in the 2025 Miercom test.
A more guided setup process or contextual help within the dashboard would make it easier for new team members to get up to speed.
I would recommend having more comprehensive documentation, including a guide for installation and configuration of Check Point Infinity.
I would improve Check Point Infinity by embedding some sort of analytics that indicates which attacks are coming from specific IP addresses very often so that we can block those IP addresses.
I had many false positives with IBM Instana Observability. Then I fixed the filters and it became more accurate on the errors reported.
One main issue I found with IBM Instana Observability was the customer support, which was very poor when we needed some features to be enabled or integrated into IBM Instana Observability sensors.
It is not open-source, and I have to be a partner to get more access to the products.
In terms of pricing, I find Check Point Infinity to be an expensive product.
The setup cost or license is very high.
We received a relative discount for this.
I find the cost of IBM Instana Observability to be very affordable compared to competitors because the pricing mechanism is based on the host that we monitor, unlike other competitors such as DataDog and Dynatrace, whose pricing is based on other factors.
It is not that costly, especially since we only use two instances.
I think the pricing is good and I do not think it is high.
Check Point uses robust AI software to detect and recognize all cyber-attacks, giving me the ability to prevent these attacks.
Check Point Infinity has positively impacted my organization by making everything better, including the speed of the network and the security.
We have seen a faster response time and reduced effort from the network and security engineers while going through logs.
IBM Instana Observability has positively impacted my organization by making it easy to observe the entire infrastructure under one platform, which was the biggest advantage of onboarding onto IBM Instana Observability.
IBM Instana Observability has impacted my organization positively in that it has helped me find out what the issue is in real-time because of its one-second granularity and its ability to identify issues as quickly as possible.
With multiple servers and multiple applications, IBM Instana Observability allows us to resolve issues very quickly because we immediately know that a disk is full, the storage is full, or the database is down.
| Product | Market Share (%) |
|---|---|
| IBM Instana Observability | 1.3% |
| Check Point Infinity | 0.2% |
| Other | 98.5% |


| Company Size | Count |
|---|---|
| Small Business | 40 |
| Midsize Enterprise | 9 |
| Large Enterprise | 10 |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Large Enterprise | 5 |
Check Point Infinity is the only fully consolidated cyber security architecture that provides unprecedented protection against Gen V mega-cyber attacks as well as future cyber threats across all networks, endpoint, cloud and mobile. The architecture is designed to resolve the complexities of growing connectivity and inefficient security. Learn more about Check Point Infinity
IBM Instana Observability offers real-time application monitoring and management, designed for automation and intelligence on modern cloud-based environments.
IBM Instana Observability provides deep visibility into application performance, empowering businesses with automated root cause analysis and intelligent alerts to optimize cloud-native applications. It captures and visualizes comprehensive health metrics to enhance operational efficiency across distributed systems, making it an invaluable tool for IT and DevOps teams seeking to improve application reliability and performance.
What are the key features of IBM Instana Observability?IBM Instana Observability is widely adopted across industries like finance, healthcare, and retail, addressing specific challenges in each sector. In finance, it helps manage high-volume transactions with minimal latency. Healthcare benefits from its compliance support and reliable data monitoring. Retail industries utilize it for maintaining seamless customer interactions and operational uptime, ensuring business continuity and customer satisfaction.
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