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Check Point Infinity vs IBM Instana Observability comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.8
Check Point Infinity enhances security and ROI with streamlined management, remote connectivity, and justified pricing for Portuguese businesses.
Sentiment score
6.0
IBM Instana Observability boosts efficiency with quick issue identification, reduces costs, and improves response times and application performance.
When I use different Check Point tools, I save support time overall.
IT at a security firm with 51-200 employees
The value is in the capacity to protect against problems or attacks with technology, developing and strengthening cybersecurity policies and administration.
PM at SECURE SOFT
I would say we can save about 90% of our budget with Check Point Infinity.
Advisor at Rossell Techsys (Division of Rossell India Limited)
It provides a single pane of glass from which I can see what is happening with all the servers in my infrastructure, which saves time.
UNIX/LINUX, ENTERPRISE SERVER AND STORAGE ADMINISTRATOR at Fidelity Bank Plc
It made a notable difference from when we were almost blind to being able to respond to calls immediately.
Software engineer at EJADA
If we have a monitoring tool, we can save our transactions and see the performance of the application using MTTR and MTTD.
Technical Manager, Consulting at a outsourcing company with 1,001-5,000 employees
 

Customer Service

Sentiment score
6.2
Check Point Infinity's customer service is praised for responsiveness and knowledge, but some users experience delays and slow ticket processes.
Sentiment score
6.4
IBM Instana support is mixed, with varied responsiveness, reliance on local teams, and average ratings between five and six.
As soon as we raise a ticket, they engage promptly, indicating strong vendor support.
Network Engineer at Insa
The technical support is excellent with quick response times.
PM at SECURE SOFT
Check Point support is very responsive.
Advisor at Rossell Techsys (Division of Rossell India Limited)
They are very slow to respond and integrate new features.
DevOps engineer at Yara International
IBM support for Instana is responsive and helpful.
UNIX/LINUX, ENTERPRISE SERVER AND STORAGE ADMINISTRATOR at Fidelity Bank Plc
We did have experiences where a significant issue arose during implementation, often involving compatibility problems with JavaScript libraries used by IBM Instana Observability.
Technical Manager at a consultancy with 1-10 employees
 

Scalability Issues

Sentiment score
7.6
Check Point Infinity offers scalable flexibility, efficiently managing growth and diverse requirements for businesses of all sizes and capacities.
Sentiment score
7.5
IBM Instana Observability excels in scalability for enterprises, supporting microservices, with positive user reviews and efficient growth handling.
The Infinity Portal lets us manage on-premises, cloud and edge environments from a single elastic console.
Network Security Engineer at Arrow PC Network Pvt Ltd
We have not faced any issues with scalability.
Team Lead, Network & Security at Max international
Check Point Infinity is scalable because Check Point has a deployment ecosystem with technical support and the quality of the final information from these tools.
PM at SECURE SOFT
More innovations are coming in every day, so it is scalable and more applications are becoming container-based.
UNIX/LINUX, ENTERPRISE SERVER AND STORAGE ADMINISTRATOR at Fidelity Bank Plc
IBM Instana Observability demonstrates scalability, especially in dynamic, distributed environments such as microservices and Kubernetes.
Technical Manager, Consulting at a outsourcing company with 1,001-5,000 employees
 

Stability Issues

Sentiment score
8.5
Check Point Infinity is highly rated for stability, with mature components and minimal issues, often scoring 8-10 out of 10.
Sentiment score
8.4
IBM Instana Observability is rated high in stability, with users consistently praising its reliable and steady performance.
Check Point Infinity is a very stable solution; I don't remember experiencing any downtime.
Private User at a educational organization with 5,001-10,000 employees
Check Point Infinity is very stable for our company.
IT Support at a security firm with 51-200 employees
Check Point Infinity has achieved a 99.9% block rate on zero-day malware in the 2025 Miercom test.
Network Security Engineer at Arrow PC Network Pvt Ltd
 

Room For Improvement

Check Point Infinity suffers from slow support, high costs, unclear documentation, confusing licensing, and a cumbersome user experience.
IBM Instana Observability needs enhancements in log management, AI models, user interface speed, support, and cost monitoring.
A more guided setup process or contextual help within the dashboard would make it easier for new team members to get up to speed.
Cloud Support at a security firm with 51-200 employees
I would recommend having more comprehensive documentation, including a guide for installation and configuration of Check Point Infinity.
Network Engineer at Insa
I would improve Check Point Infinity by embedding some sort of analytics that indicates which attacks are coming from specific IP addresses very often so that we can block those IP addresses.
Advisor at Rossell Techsys (Division of Rossell India Limited)
I had many false positives with IBM Instana Observability. Then I fixed the filters and it became more accurate on the errors reported.
Software engineer at EJADA
One main issue I found with IBM Instana Observability was the customer support, which was very poor when we needed some features to be enabled or integrated into IBM Instana Observability sensors.
DevOps engineer at Yara International
It is not open-source, and I have to be a partner to get more access to the products.
UNIX/LINUX, ENTERPRISE SERVER AND STORAGE ADMINISTRATOR at Fidelity Bank Plc
 

Setup Cost

Enterprises have mixed views on Check Point Infinity's pricing, appreciating flexibility but finding costs high for certain features.
IBM Instana offers competitive pricing in India, with a straightforward model and simple implementation despite varying cost perceptions.
In terms of pricing, I find Check Point Infinity to be an expensive product.
Advisor at Rossell Techsys (Division of Rossell India Limited)
The setup cost or license is very high.
Cloud Support at a security firm with 51-200 employees
We received a relative discount for this.
Team Lead, Network & Security at Max international
I find the cost of IBM Instana Observability to be very affordable compared to competitors because the pricing mechanism is based on the host that we monitor, unlike other competitors such as DataDog and Dynatrace, whose pricing is based on other factors.
Technical Manager, Consulting at a outsourcing company with 1,001-5,000 employees
It is not that costly, especially since we only use two instances.
Software engineer at EJADA
I think the pricing is good and I do not think it is high.
DevOps at a outsourcing company with 1,001-5,000 employees
 

Valuable Features

Check Point Infinity provides centralized security management with AI-driven threat prevention, enhancing efficiency and reducing complexity across platforms.
IBM Instana Observability enhances performance with real-time insights, APM trace capabilities, and integration features to improve operational efficiency.
Check Point uses robust AI software to detect and recognize all cyber-attacks, giving me the ability to prevent these attacks.
PM at SECURE SOFT
Check Point Infinity has positively impacted my organization by making everything better, including the speed of the network and the security.
Private User at a educational organization with 5,001-10,000 employees
We have seen a faster response time and reduced effort from the network and security engineers while going through logs.
Team Lead, Network & Security at Max international
IBM Instana Observability has positively impacted my organization by making it easy to observe the entire infrastructure under one platform, which was the biggest advantage of onboarding onto IBM Instana Observability.
DevOps engineer at Yara International
IBM Instana Observability has impacted my organization positively in that it has helped me find out what the issue is in real-time because of its one-second granularity and its ability to identify issues as quickly as possible.
UNIX/LINUX, ENTERPRISE SERVER AND STORAGE ADMINISTRATOR at Fidelity Bank Plc
With multiple servers and multiple applications, IBM Instana Observability allows us to resolve issues very quickly because we immediately know that a disk is full, the storage is full, or the database is down.
Technical Lead at a tech services company with 11-50 employees
 

Categories and Ranking

Check Point Infinity
Ranking in AI Observability
11th
Average Rating
8.8
Reviews Sentiment
6.9
Number of Reviews
41
Ranking in other categories
Advanced Threat Protection (ATP) (9th), AI-Powered Cybersecurity Platforms (7th), AI Security (4th)
IBM Instana Observability
Ranking in AI Observability
7th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
10
Ranking in other categories
Application Performance Monitoring (APM) and Observability (25th)
 

Mindshare comparison

As of January 2026, in the AI Observability category, the mindshare of Check Point Infinity is 0.2%. The mindshare of IBM Instana Observability is 1.3%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AI Observability Market Share Distribution
ProductMarket Share (%)
IBM Instana Observability1.3%
Check Point Infinity0.2%
Other98.5%
AI Observability
 

Featured Reviews

Chetan Bhati - PeerSpot reviewer
Network Security Engineer at Arrow PC Network Pvt Ltd
Improves daily threat prevention with real-time detection and requires better alert tuning for faster prioritization
Check Point Infinity is powerful, but there are a few areas that could improve. The learning curve for new users can be steep, especially when managing multiple modules like CloudGuard, Quantum, and Harmony together. Some alerts can be overwhelming, making it harder to prioritize without fine-tuning. While automation helps, occasional manual adjustments are still needed. Overall, it is strong, but simplifying onboarding and alert management would make it even better. Integration with third-party tools could be smoother. The reporting dashboard could be more customizable for quick insights. Performance on very large networks can sometimes slow during updates. Overall, while the platform is strong, improving user experience, alert management, and integration would make it even more efficient for daily operations.
FranciscoGálvez - PeerSpot reviewer
Technical Manager at a consultancy with 1-10 employees
Observability has improved collaboration and predicts failures across distributed services
From my perspective, IBM Instana Observability is quite technical. Compared to some competitors, it offers an abundance of information about system performance but lacks planning or capacity planning information. You do not receive reports with recommendations; instead, it provides only the technical layer. Other companies, like Compuware, give more functional information about your environment, while IBM Instana Observability provides only limited functional insights. This means you often must interpret the data independently. Unlike other tools that can offer recommendations to save resources or costs, IBM Instana Observability does not provide that functionality. On the bright side, it is much more affordable than some other options, but it isn't complete. If you want full functionality with IBM Instana Observability, you also need to acquire other products for additional insights in monitoring areas, such as networking monitoring tools or similar products. For instance, we often recommend Turbonomic, which provides complementary insights. One potential feature that could improve IBM Instana Observability is the ability to translate KPIs into monetary terms. It would be interesting to have a product that integrates IBM Instana Observability with Turbonomic, as Turbonomic can utilize data from IBM Instana Observability to inform you about unnecessary spending and suggest whether you can consolidate servers or optimize containers for quicker response times. Implementing some level of simulation or capacity planning would greatly enhance the current capabilities of IBM Instana Observability.
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Top Industries

By visitors reading reviews
Security Firm
21%
Educational Organization
10%
Computer Software Company
10%
Manufacturing Company
10%
Financial Services Firm
12%
Manufacturing Company
8%
Outsourcing Company
8%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise9
Large Enterprise10
By reviewers
Company SizeCount
Small Business6
Large Enterprise5
 

Questions from the Community

What do you like most about Check Point Infinity?
Check Point Infinity's threat prevention capabilities benefitted our organization.
What needs improvement with Check Point Infinity?
Check Point Infinity could be improved with more intuitive documentation.
What is your primary use case for Check Point Infinity?
Check Point Infinity is used primarily for consolidating security across networks, including cloud and on-premise, and endpoints under one architecture. It is relied upon most for unified threat pr...
What is your experience regarding pricing and costs for IBM Instana Observability?
I would evaluate the implementation process of IBM Instana Observability as not complex at all because you pay the license, and IBM takes care of everything. The only problem we occasionally face, ...
What needs improvement with IBM Instana Observability?
From my perspective, IBM Instana Observability is quite technical. Compared to some competitors, it offers an abundance of information about system performance but lacks planning or capacity planni...
What is your primary use case for IBM Instana Observability?
I usually recommend IBM Instana Observability for companies in the academic environment, as I have been working in a consultancy company for the last three years, where one of our customers built t...
 

Also Known As

R80, Infinity
No data available
 

Overview

 

Sample Customers

Edel AG
Information Not Available
Find out what your peers are saying about Check Point Infinity vs. IBM Instana Observability and other solutions. Updated: December 2025.
881,114 professionals have used our research since 2012.