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Carbon Black Managed Detection and Response vs CrowdStrike Falcon Complete MDR comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Carbon Black Managed Detect...
Ranking in Managed Detection and Response (MDR)
32nd
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
4
Ranking in other categories
No ranking in other categories
CrowdStrike Falcon Complete...
Ranking in Managed Detection and Response (MDR)
1st
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
80
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the Managed Detection and Response (MDR) category, the mindshare of Carbon Black Managed Detection and Response is 0.7%, down from 1.1% compared to the previous year. The mindshare of CrowdStrike Falcon Complete MDR is 13.5%, down from 15.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Detection and Response (MDR)
 

Featured Reviews

Dejan Zecevic - PeerSpot reviewer
Easy to install, runs smoothly, and offers good performance
Carbon Black was sold to Broadcom, and VMware basically was the owner of the Carbon Black. Now Broadcom is the owner of VMware. As the solution has changed hands, I expect some changes in licensing and in support. It remains to be seen if that will be good or bad.
Otis Brinson - PeerSpot reviewer
Helps users keep track of everything from one place
The most valuable features of the solution stem from the fact that we can track all of it in one place across all those different locations. Because it's cloud-based and reports up to the cloud, we also have access to the back end, and an incident response team monitors all incidents. We also have an escalation process in place. From my perspective, there are other pieces of CrowdStrike that the security architect team uses as well, but I don't get involved with those as much. I usually just wait for the end results or the notification if I need to get involved if there is an incident.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The installation process is quick and easy."
"Carbon Black provides an overview of all our assets and their status."
"The greatest value of MDR involves the tests, reporting and alerts, so that we may respond immediately."
"The valuable features are threat hunting, threat intelligence feeds, and it culls all the activities of the endpoint. Additionally, the ML and AI engines are really good."
"The detection and response times are impressive."
"Its machine learning and AI features are good."
"The AI and the group knowledge base that they get from having multiple clients in the cloud is very useful to us."
"The stability is great for CrowdStrike Falcon Complete."
"The most valuable features of CrowdStrike Falcon Complete are the modern and intuitive capabilities, and because it is cloud-based it is much easier to adopt and roll out to the environment."
"The features of Firewall Management control, combined with controls in NextGen, are the most useful for our clients."
"The threat response from this solution is very comprehensive. It not only allows us to detect the threat, but also to isolate it and check the recovery capability of the compromised system."
"With the support of the CrowdStrike team, I rate them a ten out of ten."
 

Cons

"In the future, it would be great if they could provide endpoint management and the ADR solution together in this package."
"Carbon Black's support could be better."
"As the solution has changed hands, I expect some changes in licensing and in support. It remains to be seen if that will be good or bad."
"The installation could always be a bit easier. You need to install it manually at the endpoint."
"We find CrowdStrike Falcon Complete to have a steeper learning curve when it is deployed in certain industries such as finance and retail."
"The training provided could be better. There is a need to have more training to allow us to fine-tune our settings. Not that training is not comprehensive; they do provide training in hotels where we can go and see videos and other helpful information. However, they should be providing hands-on experience to the system administrators because this would be more useful. The training is normally for corporations and should be available for personal users as well."
"The reporting could be better. It's not as good as it could be."
"Falcon could use more SIEM capabilities, like a central place to monitor all our clients."
"The technical support is satisfactory, but there is room for improvement to enhance it."
"All of our customers complain about the reporting and say that it is very poor."
"They are doing very well in continuously improving their product. The only thing is that it is completely cloud-based, and some customers don't really like that type of approach, but you can only provide such a solution when you have cloud-based intelligence. On the other end, we know that it is sometimes a breaking point for some of the customers. They could potentially have an on-prem or hybrid solution. Any antivirus needs to have its features updated. If there could be a relay between them, it would be helpful, but that's very hard to do. So, you either accept that approach and have the benefit with this little disadvantage."
 

Pricing and Cost Advice

"The price of this solution is inexpensive compare with others. The company went out of its way to provide us with a favorable discount. However, there is room for improving the current licensing model and the price of some of the fees. The model is complex and could be streamlined."
"This product is one of the more expensive ones on the market."
"While CrowdStrike Falcon Complete is expensive, it offers great features and functionality."
"The average price is approximately $500 per customer."
"The pricing is a little bit expensive for our region."
"They are really reasonable for the services they are providing. When you add more endpoints, you are going to pay more for the license."
"CrowdStrike offers training at an additional cost, so many organizations wouldn't want that route."
"The price of this solution is expensive compared to others solutions."
"It is a fairly firm price. It is not the cheapest solution, but if you take the complete team into consideration, it is a great value."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
11%
Comms Service Provider
9%
Manufacturing Company
7%
Computer Software Company
16%
Manufacturing Company
8%
Healthcare Company
6%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about CrowdStrike Falcon Complete?
It is a cloud-based solution. You can easily scale it.
What is your experience regarding pricing and costs for CrowdStrike Falcon Complete?
CrowdStrike has a reasonable price. It's a good price, but if CrowdStrike offered coupons or discounts on a monthly or quarterly basis, it would be more beneficial for smaller vendors trying to imp...
What needs improvement with CrowdStrike Falcon Complete?
There is room for improvement in the AI of CrowdStrike, known as Charlotte AI, which my team does not currently use. I have not had contact with it at this moment. Additionally, patch management in...
 

Also Known As

Carbon Black Cloud Managed Detection Deliver
Falcon Complete
 

Overview

 

Sample Customers

Coincheck, Mednax, Charles River, Chick-fil-A, Netflix, Domino's Pizza
Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra
Find out what your peers are saying about Carbon Black Managed Detection and Response vs. CrowdStrike Falcon Complete MDR and other solutions. Updated: April 2025.
851,471 professionals have used our research since 2012.