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Calabrio ONE vs Jamf Protect comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Calabrio ONE
Ranking in AI Customer Experience Personalization
10th
Average Rating
7.8
Reviews Sentiment
7.5
Number of Reviews
32
Ranking in other categories
Workforce Engagement Management (4th), AI Scheduling & Coordination (9th)
Jamf Protect
Ranking in AI Customer Experience Personalization
22nd
Average Rating
9.4
Reviews Sentiment
8.2
Number of Reviews
9
Ranking in other categories
Endpoint Protection Platform (EPP) (25th)
 

Mindshare comparison

As of January 2026, in the AI Customer Experience Personalization category, the mindshare of Calabrio ONE is 1.9%, down from 2.4% compared to the previous year. The mindshare of Jamf Protect is 0.2%. It is calculated based on PeerSpot user engagement data.
AI Customer Experience Personalization Market Share Distribution
ProductMarket Share (%)
Calabrio ONE1.9%
Jamf Protect0.2%
Other97.9%
AI Customer Experience Personalization
 

Featured Reviews

GS
Customer Service Analyst/Scheduler at Tucson Electric Power
The Copy Schedule Activities reduces time spent for changing activities. Agents are not able to cancel an approved request in the Time Off Request area.
I cannot speak about the difference for the QM software. My main use is of the WFM software. A few of the features were "nice to have" features, but version 9.3 had some "deficiencies". The main problem was not being able to run scenarios in a pseudo scheduling area, so the way Calabrio is now, agents can possibly see test scenarios. Another problem is the Time Off Request area. Agents are not able to cancel an approved request through this area. The sorting/filtering could be improved upon greatly. We are scheduled to upgrade to version 10.0, which will resolve many of the issues we do not like about the current version that we are using. Update: We are still on version 9.3 and looking forward to upgrading.
Amit-Sarkar - PeerSpot reviewer
Apple Mobility Service Manager at ZONES PVT LTD
Allows users to easily monitor miscellaneous activities occurring in their environments
The product's price is an area of concern where improvements are required. It would be good if Jamf Protect could be integrated with Jamf Pro and used as a single solution. There are a couple of improvements where there is a need to change a few things. There are also a couple of things that need to be removed and merged into the main tool, Jamf Pro. The solution's technical team needs to improve because somewhere I felt from my personal experience that unless Jamf's team puts in an effort to understand the requirements of its customers, help can't be provided. The help provided by Jamf's team is on the basis of what they know, so I feel that they need to put a bit of effort into understanding what customers expect from the product.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The Copy Schedule Activities has been a favorite tool. It reduces time spent when I need to make changes which are identical to multiple agents' schedules."
"The product's initial setup phase has very simple steps."
"Jamf Protect searches incoming and outgoing traffic for malware to monitor the network for security."
"Jamf Protect is a security product that helps us with CIS benchmarks and threat prevention."
"We mainly use Jamf Protect to protect staff computers from malware and antivirus."
"I rate the technical support a ten out of ten."
"The behavioral detection is valuable."
"Jamf Protect's most effective features for threat detection include managing devices and applications, deploying and upgrading the OS, and its overall security features."
"The quick updates are really good. If a new OS update drops today, I'll have the Jamf Protect update within a few hours. It's also compatible with all Mac OS versions, and there's zero lag or performance impact."
 

Cons

"Being able to "publish" or rerun the schedule for only one agent would be ideal."
"Give agents the ability to cancel approved requests for time off. Vacation plans do actually change in the real world."
"Jamf Protect protects just Mac devices, and we would love to have one solution for other platforms and not just Mac devices."
"Beginners need initial training."
"Jamf Protect needs to improve its pricing."
"The dependency on Jamf Pro or SIEM or SOAR for some automations and integrations could be reduced."
"The scope of improvement will fall under the support hierarchy that the tool offers to the latest version that Apple derives for any of the latest operating systems to launch."
"The product's price is an area of concern where improvements are required."
"The solution's integration with other tools is slow."
"The solution’s stability could be improved."
 

Pricing and Cost Advice

Information not available
"I rate the product price as a five on a scale of one to ten, where one is a low price, and ten is a high price."
"The licensing costs are yearly and expensive."
"Jamf Protect costs double the price that we were paying before."
"Jamf Protect is an expensive solution."
"It's significantly cheaper than other options like ApexOne."
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Top Industries

By visitors reading reviews
Insurance Company
15%
Financial Services Firm
12%
Energy/Utilities Company
10%
Retailer
6%
University
13%
Computer Software Company
12%
Financial Services Firm
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise1
Large Enterprise29
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise3
Large Enterprise4
 

Questions from the Community

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What do you like most about Jamf Protect?
Jamf Protect searches incoming and outgoing traffic for malware to monitor the network for security.
What is your experience regarding pricing and costs for Jamf Protect?
Jamf Protect is an expensive solution. Customers need to pay additional costs for Jamf Protect's on-ground support. On a scale from one to ten, where one is cheap and ten is expensive, I rate the s...
What needs improvement with Jamf Protect?
The dependency on Jamf Pro or SIEM or SOAR for some automations and integrations could be reduced. In-built automation and remediation of behavior-based threats would be beneficial enhancements.
 

Also Known As

Calabrio
No data available
 

Overview

 

Sample Customers

Polaris, Equifax, Fedex, Rabo, Paychex, Virteva, VITAS Healthcare Corp, Keurig Green Mountain, AT&T, Esurance, Subaru, Boeing, Tiffany & Co., Thomson Reuters.
Information Not Available
Find out what your peers are saying about Calabrio ONE vs. Jamf Protect and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.