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CA Process Automation vs IBM WebSphere BPMS comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CA Process Automation
Ranking in Process Automation
37th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
12
Ranking in other categories
No ranking in other categories
IBM WebSphere BPMS
Ranking in Process Automation
23rd
Average Rating
7.4
Reviews Sentiment
6.2
Number of Reviews
6
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Process Automation category, the mindshare of CA Process Automation is 1.0%, up from 0.3% compared to the previous year. The mindshare of IBM WebSphere BPMS is 1.2%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
IBM WebSphere BPMS1.2%
CA Process Automation1.0%
Other97.8%
Process Automation
 

Featured Reviews

SJ
Automation Solutions Developer at HCL Technologies
Added value to the delivery of services and the customer experience
We design end-to-end automation solutions for repetitive tasks performed by IT support teams This tool is used in my organization for automating IT infrastructure related incidents or service requests.  Built-in operators available for most integrations. Easy to manage. Attended/unattended…
CB
Software Engineer at Wipro Technologies
Developers gain flexibility to build custom controls with numerous integration options
Looking forward, IBM WebSphere BPMS could add more adapters to integrate with SAP or Salesforce integrator in upcoming releases. Regarding AI-driven process optimizations, we have not implemented these features with IBM WebSphere BPMS. In recent versions, IBM has introduced some generative AI features, and we plan to migrate to the newer versions within approximately one year.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"PAM has the ability to integrate and build solutions that work well in CA's suite of service management products and those that are outside of service management."
"It’s a great product, extremely versatile but takes a certain skillset to use and implementation of automation can be time consuming when done properly."
"If you’re planning or looking for an application able to create process automation, stop looking."
"For our use it really does very well; it provides us exactly what we need, and it runs with low-resource utilization and moves quickly."
"The benefits are the efficiency we achieve with such a product, as we could automate processes which were done in the past by humans, speeding up the reaction by 10 times and saving us a lot of money."
"Before implementing this product, our Problem and Change Management Processes were very poor, but nowadays, thanks to CA Process Automation (PAM), we no longer have this problem, as we now have all of the processes' rules placed inside of it."
"The value lies in just being able to automate things such that there's less human interaction and, therefore, more consistency in our automations."
"CA Process Automation manager is a very powerful production tool."
"The UI capabilities of the solution are great, and the speed of delivery is good, with everything delivered quickly and seamlessly in order to bring things to the market in an efficient manner."
"IBM WebSphere BPMS provides significant return on investments, especially in the BAW component."
"The most valuable feature of IBM WebSphere BPMS is the systematic framework it provides for building different systems."
"This product is flexible in its ability to integrate processes and it can be extended and integrated with other software."
"It's a good product."
"I definitely would recommend this product as a solution as I do with most of our clients."
"We like the feature in which we can trace back instances."
"It has allowed the companies that I work for to expose their services outside of their own network."
 

Cons

"Somehow the product group within CA left the product dry from some regular expression functionality."
"These configurations can be changed only through the installation wizard. There's no way to update such information in the administration interface, which is, in my opinion, very bad."
"I'd like to see additional form functionality and having Python as an available common script language."
"It needs auto-triggering of workflows based on machine learning (ML) and artificial intelligence (AI)."
"Every so often the service needs to be restarted otherwise it runs slower and slower. I think this may be due to a memory leak."
"A lot of times they don't get resolved, but I'm okay with those kind of responses sometimes."
"CA offers minimal public information pertaining to the performance drain the usage of some objects and operators introduce to processing."
"Although it's drag-and-drop, there's a little bit of a learning curve to use it correctly."
"We've experienced a lot of glitches on the product."
"There is a need for more capabilities in low-code and no-code development to increase efficiency and make implementation simpler."
"They need more monitoring capability."
"We have problems with the slowness and the UI and that impacts the user experience for who use it."
"The solution lacks acceptable stability."
"The user interface could be improved, and although integration opportunities are good, they could be improved further."
"The user interface could be improved, because you can say it is not the best on the market."
"Sometimes there are tasks that failed without any reason."
 

Pricing and Cost Advice

"There are a lot of automation savings from any process which is repeatable."
"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
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Top Industries

By visitors reading reviews
Outsourcing Company
19%
Manufacturing Company
18%
Construction Company
15%
Financial Services Firm
11%
Financial Services Firm
18%
Manufacturing Company
11%
Outsourcing Company
9%
Construction Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Large Enterprise10
No data available
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with IBM WebSphere BPMS?
Looking forward, IBM WebSphere BPMS could add more adapters to integrate with SAP or Salesforce integrator in upcoming releases. Regarding AI-driven process optimizations, we have not implemented t...
What is your primary use case for IBM WebSphere BPMS?
IBM WebSphere BPMS allows users to build workflows and dashboards. It is a developer-friendly product. The product features a great UI interface that is mobile-friendly, tab-friendly, and desktop-f...
What advice do you have for others considering IBM WebSphere BPMS?
Understanding the benefits and improvements that come with using the product is essential. IBM WebSphere BPMS is performing excellently, and I do not see any significant areas requiring improvement...
 

Also Known As

CA IT Process Automation Manager
WebSphere BPMS
 

Overview

 

Sample Customers

Unum, HCL Technologies, Logicalis
Schahin Group, Korean Credit Card Company, Versicherungskammer Bayern, Biogrid Australia
Find out what your peers are saying about CA Process Automation vs. IBM WebSphere BPMS and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.