CA Asset Portfolio Management and Freshservice are solutions in the IT asset management and service management category. Freshservice seems to have the upper hand due to its comprehensive feature set and value proposition, even though CA Asset Portfolio Management has more favorable pricing and support perceptions.
Features: CA Asset Portfolio Management provides a comprehensive suite for asset lifecycle management, inventory tracking, and compliance. It focuses on detailed asset oversight. Freshservice excels in intuitive incident management, service request handling, and offers a self-service portal, covering broader IT service management that caters to dynamic tech environments.
Room for Improvement: CA Asset Portfolio Management could benefit from simplifying its deployment process and offering more straightforward configuration options. Enhancing user interface intuitiveness could also improve user experience. Freshservice might improve by expanding customization capabilities and refining feature integration. It could also enhance automation capabilities for better ticket routing efficiency.
Ease of Deployment and Customer Service: CA Asset Portfolio Management involves a complex deployment process but is supported by strong customer service that helps mitigate challenges. Freshservice offers a cloud-based model that streamlines setup, making deployment easier and quicker. Its prompt customer service enhances the overall user-friendly experience.
Pricing and ROI: CA Asset Portfolio Management tends to have a higher initial setup cost, but provides long-term ROI by boosting asset utilization and compliance. Freshservice's subscription-based pricing model is more accessible and delivers immediate value. The pricing aligns well with perceived value, offering a competitive edge in ROI over CA Asset Portfolio Management.
CA Asset Manager gives you the confidence to deliver real business value throughout the asset lifecycle by enabling essential business functions such as
procurement, contract, vendor, license and financial management across your enterprise IT asset base. CA Asset Manager has recognized technology leadership in the areas of financial and contract management, and it is also an IT asset management market share leader.
Learn More: https://www.ca.com/us/products...
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
