Broadcom Network Flow Analysis vs ConnectWise RMM comparison

"The custom report is the most valuable feature."

"This solution has helped our organization by allowing us to have visibility. We deal with cybersecurity, so visibility is very important."

"Despite the low level of support, I would still fully recommend this product, because even when not all the features are used, the advantage of having such a wealth of useful information about the network traffic in real time, together with such flexibility of its presentation, is undeniable."

"It is an overall stable solution."

"For supporting flow-traffic monitoring, this product is the best option."

"Anomaly Detector - This detects the anomaly flows in infra environment and makes job easy to analyze issue."

"It enables us to respond to issues quickly and efficiently."

"We've seen a lot of MSPs who have grown by using Continuum."

"At this point, this product does everything that I want."

"The best features of ConnectWise RMM are the automation tools that they've included, which are quite good, enabling us to mass manage systems, schedule scripts, etc."

"The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk. This has been very useful."

"The technical support has been fantastic."

"The most valuable feature is the patching solution."

"The user interface is the first valuable feature. The integration is the second valuable feature. The integration that you are doing with the products needs to be very certain. There shouldn't be any glitches. There are different software out there that will give you an option called scripting and ask you to do a hundred different things to set up a script for a particular customer. With Continuum, everything is done a single way. You just select the clients, script, and machine, and then you just go and deploy. The best part of Continuum is that it is not just a software company. It is a pure services company. It is an RMM software; it isn't used as a PSA. The software is just a part of the service offering. This is the difference between all other service providers out there and Continuum. Continuum is basically providing services. Continuum doesn't sell the software."

"Sometimes the custom report jammed in the MYSQL database."

"If one is able to find it at all, the documentation is often no help."

"Prefer this product only if the scope of flow analysis is vast and for a limited scope I don’t prefer this product since the product licenses are very costly and it is a waste of money."

"Enhanced support should be given with APIs that work to maintain collected information."

"Currently, Broadcom Network Flow Analysis does not support high-availability solutions, making it an area that needs improvement."

"I would like to see more security features, like a lost protection package."

"The solution could improve by offering better overall management and dashboards."

"It's a legacy tool with many outdated approaches. It is managed offshore which affects everyone because it seems the developers don't fully understand our needs."

"The solution could improve by offering better overall management and dashboards."

"I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard."

"They may include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information."

"I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard."

"The initial setup with ConnectWise RMM is painful, to be completely honest. The pain points during the initial setup with ConnectWise RMM include the migration from Automate to RMM being very time-consuming and the process not being as straightforward as indicated."

"They can include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool."

"If you make a DX NetOps-based purchase and the complete suite of products that fall under DX NetOps from Broadcom, then you get Network Flow Analysis along with DX NetOps Performance Management and DX Spectrum."

"The licensing works such that the more you add, the more it costs, but for the most part, the price starts at about $5 USD per client."

"Continuum Command price is more expensive than competitors, it is three times the price of the next lowest and costs approximately $25 an endpoint. However, when you take that into account you receive the help desk and outsource NOC included it has a lot more value because competitors do not provide the outsourced NOC and help desk."

"It has a pay-as-you-go model. They don't have any minimum, maximum, or such sorts of commitments with any of their partners or customers. I don't believe they have any restrictions about using a specific number of agents. You don't have to use 100 agents or 200 agents to work with this. They have a lock-in period of three months, during which you cannot switch a service plan, which is fine."