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BMC TrueSight Automation for Networks vs ManageEngine Patch Manager Plus comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.6
Microsoft Intune offers ROI by reducing costs, enhancing productivity, and simplifying IT management with seamless Microsoft integration.
Sentiment score
7.5
BMC TrueSight Network Automation enhances efficiency, compliance, visibility, and reduces errors, leading to cost savings and increased productivity.
Sentiment score
3.3
ManageEngine Patch Manager Plus enhanced efficiency, security, and productivity with centralized management, automation, and an intuitive interface for users.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
IT Systems Engineer at Syracuse University
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
Subject Matter Expert at Engage IT Services Pvt Ltd
With Microsoft Intune, tasks such as device provisioning, policy deployment, application delivery, and compliance enforcement require less manual effort than in more traditional management models.
Endpoint Cloud Solution Architect at Lutech
Compared to other products, ManageEngine provides good return on investment within five years.
Technology Lead at GMG
 

Customer Service

Sentiment score
5.8
Microsoft Intune support is knowledgeable and effective, but service quality varies by tier and complex cases may be slower.
Sentiment score
6.7
Customers appreciate BMC TrueSight's knowledgeable support but desire quicker resolutions by involving more skilled technicians for root cause analysis.
Sentiment score
5.8
ManageEngine Patch Manager Plus offers highly rated, efficient customer support through phone, chat, and email with quick response times.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
IT Systems Engineer at Syracuse University
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
Engineer at a healthcare company with 5,001-10,000 employees
You do not have to raise a ticket and wait for them to respond.
Director at a tech services company with 1-10 employees
Customer service and support are excellent, with a perfect score of ten out of ten.
Technology Lead at GMG
The technical support from ManageEngine Patch Manager Plus is helpful.
Information Security Specialist at Arab Open University
 

Scalability Issues

Sentiment score
7.1
Microsoft Intune offers scalable, cloud-based device management with flexible licensing, centralized control, and seamless integration for diverse organizations.
Sentiment score
7.1
BMC TrueSight is scalable, handling thousands of devices, though some complexity with load balancers and high-availability needs improvement.
Sentiment score
5.0
ManageEngine Patch Manager Plus is highly scalable, supports various OS, and suits enterprises, scoring 8-10 in scalability ratings.
The scalability of Microsoft Intune is ten out of ten.
Solutions Architect at a computer software company with 51-200 employees
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
Director at Provisioned
Scalability requires downtime for performance adjustments.
Technology Lead at GMG
The default instance, which most customers run, can take up to 5,000 endpoints.
Director at a tech services company with 1-10 employees
 

Stability Issues

Sentiment score
7.2
Microsoft Intune demonstrates high reliability in endpoint management with minor sync issues, achieving user satisfaction and consistent performance improvements.
Sentiment score
6.6
BMC TrueSight Automation for Networks is stable but requires careful planning and sometimes support intervention for optimal performance.
Sentiment score
7.3
ManageEngine Patch Manager Plus is highly stable, with users praising its minimal downtime, efficient operation, and reliable performance.
We have not experienced downtime, bugs, or glitches.
Head of IT at TWM SOLICITORS LLP
It appears Microsoft Intune undergoes changes without informing customers.
Support Engineer at a tech services company with 201-500 employees
In my experience, Microsoft Intune is a stable platform as it is a cloud-based service, and updates are regularly delivered by Microsoft.
IT Administrator at Newrest Inflight España, S.A
I have not had any downtime in six years.
Director at a tech services company with 1-10 employees
The solution is very stable.
Technology Lead at GMG
 

Room For Improvement

Microsoft Intune struggles with compatibility, usability, and support issues, impacting policy management and integration with non-Microsoft tools.
BMC TrueSight needs enhanced automation, integration, UI improvements, hardware support, and features for better compliance and device syncing.
ManageEngine Patch Manager Plus requires enhancements in usability, communication, integration, and pricing for better functionality and broader appeal.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
Strategy & Portfolio Advisor at a insurance company with 1,001-5,000 employees
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
Engineer at a healthcare company with 5,001-10,000 employees
When the patch testing works well, there is no need for patch management rollbacks.
System Administrator at SKN Caribecafe Ltda
Instead of separate technician licenses for each product, there should be a single bundled license to simplify licensing requirements.
Technology Lead at GMG
You cannot create multiple tasks, which is another significant issue.
Director at a tech services company with 1-10 employees
 

Setup Cost

Microsoft Intune is cost-effective within Microsoft 365 bundles but may be costly standalone, requiring careful evaluation for needs.
BMC TrueSight is costly compared to competitors, with high licensing fees, leading some to prefer open-source alternatives.
ManageEngine Patch Manager Plus is cost-effective, with fees around $3 per agent monthly, though exchange rates may affect affordability.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
Senior Systems Architect IV at a aerospace/defense firm with 10,001+ employees
The Intune suite and add-ons, such as batch management and remote help, are costly.
Technical Sales Professional (Microsoft Modern Workplace) at Alnafitha IT
It costs approximately forty euros per user per month.
Cyber Security Officer at Gudu
Currently, I am paying around three dollars per agent per month.
Director at a tech services company with 1-10 employees
There is a concern regarding the exchange rate as one dollar equals six reais today, making everything expensive in dollars for us.
Advisor at a tech services company with 11-50 employees
ManageEngine's licensing model recently changed from being endpoint-based to server-based, which might affect costs during the next renewal.
Technology Lead at GMG
 

Valuable Features

Microsoft Intune offers seamless management, security, and compliance, improving efficiency and reducing manual effort with automation and integration features.
BMC TrueSight Automation for Networks offers automation in configuration management, compliance, reporting, and enhances network security with intuitive features.
ManageEngine Patch Manager Plus provides comprehensive, automated patch management with robust security features and seamless integration for multiple platforms.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Microsoft Practice Lead at a tech services company with 11-50 employees
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
Windows Autopatch is the most valuable because it removes the burden of patch management.
Director at Provisioned
The software covers platform security and application security, ensuring everything is updated at the endpoint level.
Technology Lead at GMG
Second, you get remote access capabilities, meaning you can take the device remotely and provide support, with the session recorded for playback if needed.
Director at a tech services company with 1-10 employees
The vulnerability scanning highlights outdated PCs and users breaching policies.
System Administrator at SKN Caribecafe Ltda
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Configuration Management
1st
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
377
Ranking in other categories
Remote Access (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
BMC TrueSight Automation fo...
Ranking in Configuration Management
22nd
Average Rating
7.6
Reviews Sentiment
7.1
Number of Reviews
11
Ranking in other categories
Network Automation (11th)
ManageEngine Patch Manager ...
Ranking in Configuration Management
26th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
18
Ranking in other categories
Software Distribution (7th), Patch Management (9th)
 

Mindshare comparison

As of October 2026, in the Configuration Management category, the mindshare of Microsoft Intune is 4.3%, down from 9.1% compared to the previous year. The mindshare of BMC TrueSight Automation for Networks is 2.5%, up from 0.5% compared to the previous year. The mindshare of ManageEngine Patch Manager Plus is 0.4%, down from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Configuration Management Mindshare Distribution
ProductMindshare (%)
Microsoft Intune4.3%
BMC TrueSight Automation for Networks2.5%
ManageEngine Patch Manager Plus0.4%
Other92.8%
Configuration Management
 

Featured Reviews

HA
Senior Business Development Executive at Digitaltrack
Centralized device management has automated onboarding and improves remote security compliance
One thing I feel Microsoft Intune could improve is troubleshooting visibility. In many cases, when a policy or application deployment fails, the error messages are a bit generic. So, admins still spend time checking logs manually or testing on devices one by one. Compared to the simplicity of deployment, troubleshooting sometimes feels less mature. I also think reporting and real-time monitoring could be stronger. The dashboard gives useful information, but in large environments, many teams still depend on additional tools or scripts for deeper reporting and analytics. If I had to focus on one area first, I would probably choose troubleshooting and reporting. Deployment through Microsoft Intune is generally straightforward, but when something fails, identifying the exact root cause can still take more time than expected. Error messages are sometimes too generic, and admins often have to dig through logs, sync status, or multiple portals to understand what actually happened. I think user experience and policy management could also improve further. Microsoft Intune has become much better over the years, but sometimes the admin portal still feels fragmented because certain configurations open in different sections or redirect to older interfaces. For new admins, especially, it can take time to understand where everything is located. Another thing is policy conflict handling. In larger organizations, multiple device policies, compliance rules, and configuration profiles can overlap. When conflicts happen, the visibility is not always very clear, so admins spend time figuring out which policy actually won or caused the issue.
SiddharthSinha - PeerSpot reviewer
Chief Executive Officer at Kinsfolk Technology Private Limited
Beneficial compliance management, easy backup configuration, and supports multiple devices
My advice to others is the user should be familiar with the network that the solution that is going to be used. This is a network management tool, and the network engineers or the users of the tool much know how to manage it. The right privilege management should be done because you have to be careful that there are not any accidental changes to the network. Depending upon the roles and responsibilities, the correct access should be given which is very important. I rate BMC TrueSight Network Automation a nine out of ten.
ManojNair2 - PeerSpot reviewer
Director at a tech services company with 1-10 employees
Centralized patching has unified multi‑OS management and delivers detailed security reporting
Based on my experience, a better function would be to address the problem that the product only scans a machine once a day. It has a central scanning activity that scans every laptop for changes in assets, meaning both hardware and software, as well as installed software for patches. However, this activity works only once per day and does not work on local time. If you are a global organization with the UK office and a colleague in the US, for example, and you set the task at 11:00 AM UK time, that translates to 6:00 AM in the US East Coast. If that colleague's laptop is on, the task completes; otherwise, it fails. This represents a major drawback because the task does not run on the local time of the system. Regarding the ability to create multiple tasks, you cannot create them, which is another significant issue. Only one task exists for these two activities. That one task performs both the hardware and software scanning for any changes and also conducts a patch scan. Both activities occur through the same task, but the problem is that if you have a global user base, this becomes a bottleneck.
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Top Industries

By visitors reading reviews
Manufacturing Company
10%
Financial Services Firm
9%
Outsourcing Company
9%
Computer Software Company
7%
Outsourcing Company
14%
Financial Services Firm
13%
Comms Service Provider
13%
Construction Company
12%
Manufacturing Company
9%
University
8%
Outsourcing Company
8%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business191
Midsize Enterprise63
Large Enterprise187
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise5
Large Enterprise6
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise4
Large Enterprise3
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
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What is your experience regarding pricing and costs for ManageEngine Patch Manager Plus?
Pricing for ManageEngine Patch Manager Plus is pretty reasonable. Currently, I am paying around three dollars per age...
What needs improvement with ManageEngine Patch Manager Plus?
Based on my experience, a better function would be to address the problem that the product only scans a machine once ...
What is your primary use case for ManageEngine Patch Manager Plus?
ManageEngine Patch Manager Plus was the first solution on the cloud six years ago when I started using this product. ...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
BMC TrueSight Automation for Networks, TrueSight Automation for Networks, TrueSight Network Automation, BladeLogic Network Automation
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
SAP
IKEA Honda UNICEF The University of Georgia Evander
Find out what your peers are saying about BMC TrueSight Automation for Networks vs. ManageEngine Patch Manager Plus and other solutions. Updated: October 2026.
915,341 professionals have used our research since 2012.