BMC Track-It! and ManageEngine IT360 compete in IT management, with ManageEngine IT360 providing broader features that some find more advantageous despite higher costs.
Features: BMC Track-It! offers asset management, help desk capabilities, and mobile access. ManageEngine IT360 provides network monitoring, application management, and an integrated IT management solution, offering a more comprehensive feature set.
Room for Improvement: BMC Track-It! could improve its reporting capabilities, customization, and handling of parent/child tickets. ManageEngine IT360 can enhance its agentless monitoring, alerting capabilities, and ease of use in monitoring configurations.
Ease of Deployment and Customer Service: BMC Track-It! is recognized for its straightforward deployment and robust customer support. Although more complex, ManageEngine IT360 offers satisfactory customer service to support its advanced capabilities.
Pricing and ROI: BMC Track-It! is more cost-effective for smaller organizations. ManageEngine IT360, though more expensive, justifies its cost with greater features and long-term value for larger businesses.
Help Desk Automation
Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.
Knowledge Base
Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.
Improved Efficiency
Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.
With IT360 you will deliver services efficiently with maximum scalability. Service providers can now accurately manage the SLAs and release new services faster with features like Multi-tenancy, High Availability, Enterprise level systems and Datacenter monitoring, Remote site monitoring and Customer and site-specific dashboards.
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