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BMC Track-It! vs FireMon Asset Manager comparison

BMC and FireMon are both solutions in the IT Asset Management category. BMC is ranked #20 with an average rating of 5.0, while FireMon is ranked #13 with an average rating of 8.7. BMC holds a 1.0% mindshare in IAM, compared to FireMon’s 0.1% mindshare. Additionally, 66% of BMC users are willing to recommend the solution, compared to 100% of FireMon users who would recommend it.
BMC Track-It!
Read 5 BMC Track-It! reviews
  • 246 Views
  • 176 Comparison Views
66% willing to recommend
FireMon Asset Manager
Read 3 FireMon Asset Manager reviews
  • 24 Views
  • 3 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

BMC Track-It! and FireMon Asset Manager compete in the IT asset management field. FireMon Asset Manager holds the upper hand for those needing advanced capabilities due to its sophisticated feature set.

Features: BMC Track-It! provides asset tracking, help desk solutions, and robust reporting capabilities. FireMon Asset Manager offers comprehensive visibility into network assets, automated security controls, and scalable architecture.

Ease of Deployment and Customer Service: BMC Track-It! is noted for its straightforward deployment and responsive customer service. FireMon Asset Manager requires a more intricate setup process and offers a support system adaptable to complex deployments.

Pricing and ROI: BMC Track-It! has lower initial setup costs and provides strong ROI through accessible pricing. FireMon Asset Manager demands more upfront investment but delivers substantial ROI with its advanced functionalities.

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To learn more, read our detailed BMC Track-It! vs. FireMon Asset Manager Report (Updated: April 2025).
Buyer's Guide
BMC Track-It! vs. FireMon Asset Manager
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Track-It!
Ranking in IT Asset Management
20th
Average Rating
7.4
Reviews Sentiment
6.5
Number of Reviews
5
Ranking in other categories
License Management (7th)
FireMon Asset Manager
Ranking in IT Asset Management
13th
Average Rating
8.6
Reviews Sentiment
7.5
Number of Reviews
3
Ranking in other categories
Network Management Applications (17th), Cyber Asset Attack Surface Management (CAASM) (7th)
 

Mindshare comparison

As of May 2025, in the IT Asset Management category, the mindshare of BMC Track-It! is 1.0%, down from 1.2% compared to the previous year. The mindshare of FireMon Asset Manager is 0.1%. It is calculated based on PeerSpot user engagement data.
IT Asset Management
 

Featured Reviews

reviewer2287086 - PeerSpot reviewer
Provides good stability, but it could be intuitive and easier to use
The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected since the upgrade. Earlier, it was able to perform skill-based routing automatically. We could set up parameters within the system and view the details of the incident or a ticket. The same functionality needs to be fine-tuned in the new system.
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Chan Lung - PeerSpot reviewer
Works very well as a single platform for policy management and audit compliance
The dashboard clearly shows the policies of a network environment. We can see which policies are critical or are always being used. We can also see which ones are not being used or have not been modified in a long time. We can see all the ports that the applications are using. We have all this information in the dashboard. After deployment, FireMon Asset Manager automatically shows the network topology. However, the dashboard is pretty fixed. It is not flexible. If I need to modify the dashboard, I need the help of their customer support. FireMon has streamlined policy deployment across multiple firewalls, making it easier to quickly implement changes. It has also improved our ability to comply with audits and be compliant with PCI DSS and ISO 27001 standards. The efficiency of deploying policies has increased significantly. The information provided by FireMon Asset Manager is helpful in making an organization's environment secure. It makes customers look into their policies and see if they need to be modified.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Our efficiency has improved drastically due to a massive reduction in phone calls."
"As a department, we have been able to identify problems and resolve them faster because of the centralized database."
"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."
"Track-It! has many features that help make us more efficient and cost effective as a department."
"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."
"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."
"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."
"The initial setup is pretty easy."
More BMC Track-It! pros
"The most valuable aspects of FireMon Asset Manager are its integrations and its ability to passively monitor the network for unknown assets."
"The most valuable feature is the change modules. Whenever there is a change in the firewall, it automatically reflects on FireMon."
"It offers a single platform for managing firewalls of different brands and simplifies policy deployment and auditing. It helps push policies to different firewalls, and it also helps with policy auditing."
 

Cons

"The solution is cumbersome to use."
"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."
"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."
"The area where we would like to see improvement is in the asset management module."
"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."
"Their self-service is not user friendly."
"While passive discovery remains important, active retrieval of asset details would be valuable, and this functionality is starting to be implemented, as I've observed in recent updates but it is not fully there yet."
"The discovery process could be improved. If incorrect credentials are entered, it should give an error message. That would make our work easy rather than having to troubleshoot why the issue is occurring."
"It is not very good at monitoring the Check Point firewall, but it works very well with other firewalls such as Palo Alto, Fortinet, and Cisco ASA."
 

Pricing and Cost Advice

"BMC Track-It!’s price is reasonable compared to other products."
"FireMon is more expensive than other brands but justified by its comprehensive feature set. It includes several functions that might require additional subscriptions in other solutions."
"FireMon Asset Manager's pricing has been reasonable and has worked well for us from a licensing standpoint."
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Questions from the Community

What do you like most about BMC Track-It!?
We can manually capture the assets available within the location.
See all answers
What needs improvement with BMC Track-It!?
The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected sin...
See all answers
What is your primary use case for BMC Track-It!?
We use the product primarily for help desk management, including login and resolution of calls. It helps us with IT asset management. We can manually capture the assets available within the locatio...
See all answers
What is your experience regarding pricing and costs for FireMon Asset Manager?
FireMon is more expensive than other brands but justified by its comprehensive feature set. It includes several functions that might require additional subscriptions in other solutions.
See all answers
What needs improvement with FireMon Asset Manager?
We used FireMon Asset Manager only for the firewalls. It could not always discover, so we had to go in and add it manually. The discovery was not always consistent. At times it worked, and at times...
See all answers
What is your primary use case for FireMon Asset Manager?
We used FireMon Asset Manager for 12 clients. We used it for firewall audits and rule changes.
See all answers
 

Comparisons

No data available
No data available
 

Product Reports

Buyer's Guide
IT Asset Management
January 2025
BMC Track-It! reportDownload BMC Track-It! product report
Buyer's Guide
FireMon Asset Manager
April 2025
FireMon Asset Manager reportDownload FireMon Asset Manager product report
 

Also Known As

BMC Numara Track-It!, Numara Track-It!, Numara
No data available
 

Overview

Help Desk Automation

Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.

Knowledge Base

Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.

Improved Efficiency

Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.

BMC

FireMon Asset Manager provides insightful monitoring and management of your network assets, helping organizations maintain security compliance and optimize asset usage effectively.

FireMon Asset Manager offers a comprehensive view of network assets, assisting in identifying security compliance gaps and optimizing resource utilization. Designed for enterprises requiring robust asset monitoring, it ensures efficient tracking, enabling proactive threat management and policy adherence across digital environments.

What are the important features of FireMon Asset Manager?
  • Real-Time Monitoring: Continuously tracks network assets to provide up-to-date security insights.
  • Compliance Assurance: Ensures assets meet security policies and regulatory requirements.
  • Reporting Capabilities: Offers detailed reports for better visibility and analysis of network assets.
What benefits and ROI can users expect from FireMon Asset Manager?
  • Enhanced Security Posture: By maintaining compliance and identifying vulnerabilities, it minimizes risks.
  • Operational Efficiency: Streamlines asset management, reducing manual interventions and resource wastage.
  • Cost Savings: Prevents potential security incidents, saving costs related to breaches and non-compliance fines.

In industries like finance and healthcare, FireMon Asset Manager plays a crucial role by providing meticulous asset tracking essential for maintaining stringent compliance requirements. It enables organizations to swiftly adapt to changing regulations and safeguard sensitive information effectively.

FireMon
 

Sample Customers

Florida Hospital, Mitchell International
Information Not Available
Buyer's Guide
BMC Track-It! vs. FireMon Asset Manager
April 2025
Free Report: BMC Track-It! vs. FireMon Asset Manager
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