BMC Helix Monitor vs Zenoss Cloud comparison

BMC and Zenoss are both solutions in the Event Monitoring category. BMC is ranked #6 with an average rating of 9.0, while Zenoss is ranked #14. BMC holds a 10.1% mindshare in EM, compared to Zenoss’s 1.7% mindshare. Additionally, 100% of BMC users are willing to recommend the solution, compared to 100% of Zenoss users who would recommend it.

BMC Helix Monitor

Read 4 BMC Helix Monitor reviews

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656 Comparison Views

100% willing to recommend

Zenoss Cloud

Read 8 Zenoss Cloud reviews

158 Views
109 Comparison Views

100% willing to recommend

BMC Helix Monitor

Zenoss Cloud

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Executive SummaryUpdated on Jan 23, 2025

Zenoss Cloud and BMC Helix Monitor compete in the IT monitoring and management space. BMC Helix Monitor may have an advantage due to its AI-enabled predictive capabilities, which are beneficial for complex infrastructures.

Features: Zenoss Cloud offers real-time visibility, customizable dashboards, and flexibility for hybrid IT environments. BMC Helix Monitor integrates AI with predictive analytics, provides automated asset relationship insights, and offers robust service monitoring features.

Room for Improvement: Zenoss Cloud could enhance its AI predictive capabilities, improve initial setup processes, and expand integration options with third-party tools. BMC Helix Monitor may need to streamline its initial configuration, simplify the user interface for beginners, and reduce dependency on advanced initial user knowledge.

Ease of Deployment and Customer Service: Zenoss Cloud provides flexible deployment with SaaS and on-premise options, offering easier integration for hybrid setups. BMC Helix Monitor, with its cloud-native platform, allows for seamless deployment but may require more initial configuration efforts, backed by comprehensive customer service.

Pricing and ROI: Zenoss Cloud generally has lower initial costs, appealing to cost-conscious businesses, with its ROI visible in customization and flexibility. BMC Helix Monitor might have higher upfront costs but delivers significant ROI through its advanced analytics and management capabilities, particularly for complex infrastructures.

To learn more, read our detailed BMC Helix Monitor vs. Zenoss Cloud Report (Updated: April 2025).

Buyer's Guide

BMC Helix Monitor vs. Zenoss Cloud

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Helix Monitor

Ranking in Event Monitoring

6th

Average Rating

9.0

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Zenoss Cloud

Ranking in Event Monitoring

14th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Infrastructure (33rd), Network Monitoring Software (77th), Server Monitoring (23rd), IT Infrastructure Monitoring (54th), Container Monitoring (10th), Cloud Monitoring Software (40th), AIOps (20th)

Mindshare comparison

As of May 2025, in the Event Monitoring category, the mindshare of BMC Helix Monitor is 10.1%, down from 12.1% compared to the previous year. The mindshare of Zenoss Cloud is 1.7%, down from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Event Monitoring

Featured Reviews

Jijil GHosh

ITSM Solution Architect at CyberMAK Information Systems W.L.L.

An agentless tool that offers great scalability and a straightforward setup phase

The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment. If you want to install an agent on each and every system, manpower is needed, while there is no such need when one uses BMC Helix Monitor. BMC Helix Monitor provides you with details on asset relationships. If a particular printer is connected to a core network printer or a particular desktop is connected to the servers, the product scans and gives you a free structure of relationship, which doesn't need any human intervention, making it an automated process. BMC Helix Monitor gives you the entire information about your assets, because of which you can sit in one place and keep track of whether a particular asset is online or offline.

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ClaudiaChen

Cloud Architect - Senior Technology Architect at Telstra

Generates close to real-time alerts so users can resolve issues, but needs more integration and public cloud monitoring features

As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product's initial setup phase is easy."

"It is evolving more and more into artificial intelligence."

"The service operations monitoring features are valuable."

"The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment."

"The most valuable feature is the flexible discovery mechanism."

"Its Docker Container concept is mind blowing. It is the first monitoring tool which comes with Docker features."

"It's easy to use."

"They have also accommodated many state-of-the-art technologies like Docker and ZooKeeper."

"The product offers good documentation that helps with initial training."

"What I like most about Zenoss Service Dynamics is that it monitors the devices and gives close to real-time alerts. For example, in case the device is not available, Zenoss Service Dynamics generates an alert so my team can resolve the issue."

"The custom built integration is one of the most valuable features because you can see all the especially critical items."

Cons

"The product must provide more information and dashboards."

"The solution's GUI and some patching-related information are areas with shortcomings where enhancements are needed, though I believe they are areas that fall under BMC's roadmap for the future."

"I feel that the tool's stability has some scope for improvement."

"The initial setup of the solution is complex."

"As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor."

"There is room for improvement with the administrative part. They introduced Control Center to manage things in Zenoss 5. The services that Zenoss provides remained the same, but the administrative part, since they introduced Docker, etc., has become a little complex"

"There was a problem with Zenoss and storage monitoring."

"Now it is stable, but they should design threshold parameters in percentage instead of raw values."

"The AI aspect needs to improve."

"It would be ideal if the product offered sound alerts."

"The inclusion of a feature to show a graphical view of the network would be a helpful improvement."

Pricing and Cost Advice

"The product’s price could be improved."

"There are additional costs you'll have to pay apart from the license fee for Zenoss Service Dynamics. I can't remember exactly how much my company is paying because I don't handle the finance part, but the cost is paid annually. On a scale of one to five, with one being the cheapest and five being the most expensive, I'm rating the solution three out of five."

"It depends on the customer, what he wants."

"It is very cost-effective compared to the tools I worked with in the past. The company is gaining a lot with respect to the cost factor. It provides agentless monitoring and in a very cheap way."

"The pricing depends on the environment, the number of services, and the size of the data center. It can go from $100,000 to a million dollars."

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Top Industries

By visitors reading reviews

Financial Services Firm

29%

Computer Software Company

12%

Energy/Utilities Company

Insurance Company

Computer Software Company

24%

Financial Services Firm

13%

Manufacturing Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about BMC Helix Monitor?

The service operations monitoring features are valuable.

See all answers

What is your experience regarding pricing and costs for BMC Helix Monitor?

The product’s price could be improved. The company is quite flexible with pricing. Legacy products need to revise their pricing strategy without losing their position in the market. The legacy mode...

See all answers

What needs improvement with BMC Helix Monitor?

I feel that the tool's stability has some scope for improvement.

See all answers

What is the best network monitoring software for large enterprises?

In my experience, I worked with many monitoring software, but the one that gave me the most functionalities of a large-scale company is Zenoss, due to its ability to monitor completely hybrid and a...

See all answers

Comparisons

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Compared 55% of the time

OpsRamp vs BMC Helix Monitor

Compared 17% of the time

ServiceNow IT Operations Management vs BMC Helix Monitor

Compared 11% of the time

OpenText Operations Bridge vs BMC Helix Monitor

Compared 10% of the time

IBM Tivoli NetCool OMNIbus vs BMC Helix Monitor

Compared 6% of the time

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SolarWinds AppOptics vs Zenoss Cloud

Compared 13% of the time

Centreon vs Zenoss Cloud

Compared 10% of the time

Nagios Core vs Zenoss Cloud

Compared 10% of the time

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Product Reports

Buyer's Guide

Event Monitoring

May 2025

Download BMC Helix Monitor product report

Buyer's Guide

Zenoss Cloud

April 2025

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Also Known As

Helix Monitor

Cloud Monitoring, Zenoss Service Dynamics

Overview

BMC Helix Monitor is a SaaS solution that combines broad monitoring and event management capabilities with a containerized microservices architecture. Improve performance across complex environments while supporting the agility and speed required by digital businesses.

BMC

Zenoss Cloud revolutionizes IT infrastructure monitoring with a service-centric approach, prioritizing the overall health of services and applications. Harnessing the power of Artificial Intelligence and Machine Learning (AIOps), Zenoss Cloud offers end-to-end visibility across servers, networks, storage, and applications. Real-time monitoring, event correlation, and automated remediation ensure immediate insights and efficient issue resolution. The customizable dashboards empower users to tailor visualizations to their needs, while scalability accommodates diverse infrastructures. Zenoss Cloud guarantees improved application performance, reduced downtime, and enhanced IT efficiency, making it an ideal choice for businesses of all sizes, from small enterprises seeking simplicity to large corporations requiring advanced scalability. Experience unified monitoring and proactive management with Zenoss Cloud, a comprehensive solution that transforms IT infrastructure optimization in today's complex environments.

Zenoss

Sample Customers

Grupo Moura, Goodman, Aspect, Telefónica Colombia, Fujitsu

2degrees, Rackspace, State of North Dakota, El Paso Independent School District, NWN Corporation

Buyer's Guide

BMC Helix Monitor vs. Zenoss Cloud

April 2025

Free Report: BMC Helix Monitor vs. Zenoss Cloud

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